ClickSoftware Announces Inaugural Workforce Management Conference in Israel
PETACH TIKVA, Israel, March 2, 2010--
- Gartner Research VP and Distinguished Analyst Michael Maoz Presenting
Along With Strategic Customers and Business Partners
ClickSoftware Technologies Ltd. (http://www.clicksoftware.com/)
(NasdaqGS: CKSW), the leading provider of workforce management and service
optimization solutions, today announced that Gartner Research VP &
Distinguished Analyst Michael Maoz will join its inaugural 'Service
Excellence' conference taking place on Thursday March 18th at the Leonardo
Plaza Hotel in Tel Aviv, Israel.
The Service Excellence conference, the first of its kind to
take place in Israel, will provide a valuable platform for ClickSoftware
customers, prospects and partners to meet face-to-face and share their
experiences and challenges whilst on the path to service excellence. The
event will be focused around the theme of 'High Performance' and insightful
presentations from end users, partners, industry experts and the
ClickSoftware team will demonstrate how service organizations can achieve
high performance of their people, assets and overall service delivery.
Opening the conference proceedings will be ClickSoftware's
Chairman and CEO, Professor Moshe BenBassat, who will provide an overview
into the workforce and service optimization field, exploring worldwide
implementations and market trends, as well as insight into the Company's
current strategy and direction. Professor BenBassat is considered to be an
international 'guru' in the field of workforce and service optimization. In
1996, he coined the term "service chain optimization" as an analogy to supply
chain optimization, and has educated numerous companies worldwide on how to
best leverage best practices and the technologies offered today in order to
improve the performance and productivity of their workforce and service
Featured speaker, Michael Maoz from Gartner will discuss how
organizations go about creating and sustaining service management excellence.
Mr. Maoz has 20 years of international experience, with 12 years in CRM
applications, contact centers, field service, SaaS and European market
dynamics. His research focuses on CRM and customer-centric Web strategies.
Mr. Maoz is the research leader for both the customer service and support
strategies area and customer-centric Web strategies. He researches software
as a service (SaaS), CRM strategies, multichannel contact center
applications, social CRM/communities and field service management.
Other featured speakers include:
- Miki Migdal, Managing Director of SAP Israel, will discuss
the SOLEX partnership with ClickSoftware and how this benefits SAP's
activities in the Workforce management market in Israel.
- Zvika Bourshan, CTI/ICR and Telephony Manager from Yes,
Israel's only provider of multi-channel television broadcasts via satellite
and the first company to offer digital broadcasts and interactive television
services. Yes won the the Israel Management Center "Prize for Excellence in
Service" in three consecutive years- 2005, 2006 and 2007 - for its service
leadership and excellence. Zvika will be discussing the value they have
gained through the implementation of an optimized rostering solution for
their contact center.
ClickSoftware is the leading provider of workforce management and service
optimization solutions that create business value for service operations
through higher levels of productivity, customer satisfaction and cost
effectiveness. Combining educational, implementation and support services
with best practices and its industry-leading solutions, ClickSoftware drives
service decision making across all levels of the organisation. From proactive
customer demand forecasting, capacity planning and shift scheduling to
real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources. With over 150 customers across a variety of
industries and geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned to deliver
superb business performance to any organisation. The company is headquartered
in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific.
For more information about ClickSoftware, please call +1-781-272-5903 or (888)438-3308, or visit http://www.clicksoftware.com. Contacts: Erica Fortune, ClickSoftware, +972-3-765-9490, email@example.com