PSCU Financial Services Can Automatically Notify Credit Union Staff, Members When a Disaster Causes Branch Closings
ST. PETERSBURG, Fla., March 1 -- Hurricanes, wildfires, storms, earthquakes, power outages or freeway closures. No matter what type of disaster occurs, PSCU Financial Services offers BCP Digital Messaging to alert credit union members. This message lets members know they can still access their accounts and perform financial transactions by directing them to an alternative branch or a credit union website.
The cooperative's automated messaging system can make up to 10,000 calls per hour, so thousands of members can be notified quickly and efficiently. BCP Digital Messaging can also deliver an instructional message to credit union employees and vendors. "Ensuring business continuity during emergencies builds trust and long-term loyalty with a credit union's members. We even offer the option of distributing a prerecorded message from a credit union executive for greater personalization," said David Serlo, President of PSCU Financial Services.
Advance enrollment in the BCP Digital Messaging program is required. Once enrolled, credit unions can activate an emergency alert at any time and the cooperative will deliver member calls within the legislated calling window (8 a.m. to 9 p.m.).
PSCU Financial Services' Contact Centers offer comprehensive member servicing for deposit accounts, credit/debit/ATM accounts, online bill payment, mobile banking, loans and loan applications and general inquiries about an individual credit union's rates and products.
Based in St. Petersburg, Florida, PSCU Financial Services is the nation's largest credit union service organization and serves more than 1,300 financial institutions nationwide. For more information, visit PSCU Financial Services' website at http://www.pscufs.com.
Source: PSCU Financial Services
CONTACT: Merry Pateuk, Director, Public Relations of PSCU Financial
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