Radial Announces New Visual IVR Solution to Drive Customer Satisfaction and Loyalty

Author
SySAdmin
Posted
May 17, 2017
Views
304

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Page 1
<HTML>
<HEAD>
<META http-equiv="Content-Type" content="text/html; charset=UTF-8">
<meta content="text/html; charset=utf-8" http-equiv="Content-Type">
<style type="text/css">
          .xn-newslines .xn-distributor{
          display:none;
          }
          .xn-newslines .xn-dateline{
          display:none;
          }
         
      /* /\/\/\/\/\/\/\/\/ CLIENT-SPECIFIC STYLES /\/\/\/\/\/\/\/\/ */
        #outlook a{padding: 0;} /* Force Outlook to provide a "view in browser" message */
        .ReadMsgBody{width: 100%;} .ExternalClass{width: 100%;} /* Force Hotmail to display emails at full width */
        .ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {line-height: 100%;} /* Force Hotmail to display normal line spacing */
        body, table, td, p, a, li, blockquote{-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%;} /* Prevent WebKit and Windows mobile changing default text sizes */
        table, td{mso-table-lspace: 0pt; mso-table-rspace: 0pt;} /* Remove spacing between tables in Outlook 2007 and up */
        img{-ms-interpolation-mode: bicubic;} /* Allow smoother rendering of resized image in Internet Explorer */

        /* /\/\/\/\/\/\/\/\/ RESET STYLES /\/\/\/\/\/\/\/\/ */
        body{margin: 0; padding: 0;}
        img{border: 0; height: auto; line-height: 100%; outline: none; text-decoration: none;}
        table{border-collapse: collapse !important;}
        body, #bodyTable, #bodyCell{height: 100% !important; margin: 0; padding: 0; width: 100% !important;}

        /* /\/\/\/\/\/\/\/\/ TEMPLATE STYLES /\/\/\/\/\/\/\/\/ */

        /* ========== Page Styles ========== */

        #bodyCell{padding: 20px;}
        #templateContainer{
            width: 600px;
            background-color: #ffffff;
        }

            /**
            * @tip Set the background color and top border for your email. You may want to choose colors that match your company's branding.
            * @theme page
            */
            body, #bodyTable{
                background-color: #DEE0E2;
            }

            /**
            * @tip Set the background color and top border for your email. You may want to choose colors that match your company's branding.
            * @theme page
            */
            #bodyCell{
                border-top: 4px solid #BBBBBB;
            }

            /**
            * @tip Set the border for your email.
            */
            #templateContainer{
                border: 1px solid #BBBBBB;
            }

            /**
            * @tip Set the styling for all first-level headings in your emails. These should be the largest of your headings.
            * @style heading 1
            */
            h1{
                color: #404040 !important;
                display: block;
                font-family: Helvetica;
                font-size: 26px;
                font-style: normal;
                font-weight: bold;
                line-height: 100%;
                letter-spacing: normal;
                margin-top: 0;
                margin-right: 0;
                margin-bottom: 10px;
                margin-left: 0;
                text-align: left;
            }

            /**
            * @tip Set the styling for all second-level headings in your emails.
            * @style heading 2
            */
            h2{
                color: #404040 !important;
                display: block;
                font-family: Helvetica;
                font-size: 20px;
                font-style: normal;
                font-weight: bold;
                line-height: 100%;
                letter-spacing: normal;
                margin-top: 0;
                margin-right: 0;
                margin-bottom: 10px;
                margin-left: 0;
                text-align: left;
            }

            /**
            * @tip Set the styling for all third-level headings in your emails.
            * @style heading 3
            */
            h3{
                color: #3d98c6 !important;
                display: block;
                font-family: Helvetica;
                font-size: 16px;
                font-weight: normal;
                line-height: 100%;
                letter-spacing: normal;
                margin-top: 0;
                margin-right: 0;
                margin-bottom: 10px;
                margin-left: 0;
                text-align: left;
            }

            /**
            * @tip Set the styling for all fourth-level headings in your emails. These should be the smallest of your headings.
            * @style heading 4
            */
            h4{
                color: #808080 !important;
                display: block;
                font-family: Helvetica;
                font-size: 14px;
                font-weight: normal;
                line-height: 100%;
                letter-spacing: normal;
                margin-top: 0;
                margin-right: 0;
                margin-bottom: 10px;
                margin-left: 0;
                text-align: left;
            }

            h4.subtitle {
              color: #808080 !important;
              font-size: 14px;
            }

            /* ========== Header Styles ========== */

            /**
            * @tip Set the background color and bottom border for your email's preheader area.
            * @theme header
            */
            #templatePreheader{
                background-color: #F4F4F4;
                border-bottom: 1px solid #CCCCCC;
            }

            /**
            * @tip Set the styling for your email's preheader text. Choose a size and color that is easy to read.
            */
            .preheaderContent{
                color: #808080;
                font-family: Helvetica;
                font-size: 10px;
                line-height: 125%;
                text-align: left;
            }

            /**
            * @tip Set the styling for your email's preheader links. Choose a color that helps them stand out from your text.
            */
            .preheaderContent a:link, .preheaderContent a:visited, /* Yahoo! Mail Override */ .preheaderContent a .yshortcuts /* Yahoo! Mail Override */{
                color: #606060;
                font-weight: normal;
                text-decoration: underline;
            }

            /**
            * @tip Set the background color and borders for your email's header area.
            * @theme header
            */
            #templateHeader{
                background-color: #F4F4F4;
                border-top: 1px solid #FFFFFF;
                border-bottom: 1px solid #CCCCCC;
            }

            /**
            * @tip Set the styling for your email's header text. Choose a size and color that is easy to read.
            */
            .headerContent{
                color: #505050;
                font-family: Helvetica;
                font-size: 20px;
                font-weight: bold;
                line-height: 100%;
                padding-top: 0;
                padding-right: 0;
                padding-bottom: 0;
                padding-left: 0;
                text-align: left;
                vertical-align: middle;
            }

            /**
            * @tip Set the styling for your email's header links. Choose a color that helps them stand out from your text.
            */
            .headerContent a:link, .headerContent a:visited, /* Yahoo! Mail Override */ .headerContent a .yshortcuts /* Yahoo! Mail Override */{
                color: #3d98c6;
                font-weight: normal;
                text-decoration: underline;
            }

            #headerImage{
                height: auto;
                max-width: 600px;
            }

            #socialShare img {
                margin-right: 3px;
            }

            /* ========== Body Styles ========== */

            /**
            * @tip Set the background color and borders for your email's body area.
            */
            #templateBody{
                background-color: #FFFFFF;
                border-top: 1px solid #FFFFFF;
                /*border-bottom: 1px solid #CCCCCC;*/
            }

            /**
            * @tip Set the styling for your email's main content text. Choose a size and color that is easy to read.
            * @theme main
            */
            .bodyContent{
                color: #505050;
                font-family: Helvetica;
                font-size: 16px;
                line-height: 150%;
                padding-top: 20px;
                padding-right: 20px;
                padding-bottom: 20px;
                padding-left: 20px;
                text-align: left;
            }

            /**
            * @tip Set the styling for your email's main content links. Choose a color that helps them stand out from your text.
            */
            .bodyContent a:link, .bodyContent a:visited, /* Yahoo! Mail Override */ .bodyContent a .yshortcuts /* Yahoo! Mail Override */{
                color: #3d98c6;
                font-weight: normal;
                text-decoration: underline;
            }

            .bodyContent img{
                display: inline;
                height: auto;
                max-width: 560px;
            }

            /**
            * @tip Set the background color and border for your email's data table.
            */
            .templateDataTable{
                background-color: #FFFFFF;
            }

            .templateDataTable a:link {
                text-decoration: none;
                color: #3d98c6;
            }

            /**
            * @tip Set the styling for your email's data table text. Choose a size and color that is easy to read.
            */
            .dataTableHeading{
                /*background-color: #E7F1FC;*/
                color: #336699;
                font-family: Helvetica;
                font-size: 14px;
                font-weight: bold;
                line-height: 150%;
                text-align: left;
            }

            /**
            * @tip Set the styling for your email's data table links. Choose a color that helps them stand out from your text.
            */
            .dataTableHeading a:link, .dataTableHeading a:visited, /* Yahoo! Mail Override */ .dataTableHeading a .yshortcuts /* Yahoo! Mail Override */{
                color: #FFFFFF;
                font-weight: bold;
            }

            /**
            * @tip Set the styling for your email's data table text. Choose a size and color that is easy to read.
            */
            .dataTableContent{
                border-top: 1px solid #DDDDDD;
                border-bottom: 0;
                color: #404040;
                font-family: Helvetica;
                font-size: 12px;
                line-height: 150%;
                text-align: left;
            }

            /**
            * @tip Set the styling for your email's data table links. Choose a color that helps them stand out from your text.
            */
            .dataTableContent a:link, .dataTableContent a:visited, /* Yahoo! Mail Override */ .dataTableContent a .yshortcuts /* Yahoo! Mail Override */{
                color: #3d98c6;
                font-weight: bold;
            }

            /* ========== Column Styles ========== */

            .templateColumnContainer{width: 200px;}

            /**
            * @tip Set the background color and borders for your email's column area.
            */
            #templateColumns{
                background-color: #F4F4F4;
                border-top: 1px solid #FFFFFF;
                border-bottom: 1px solid #CCCCCC;
            }

            /**
            * @tip Set the styling for your email's left column content text. Choose a size and color that is easy to read.
            */
            .leftColumnContent{
                color: #505050;
                font-family: Helvetica;
                font-size: 14px;
                line-height: 150%;
                padding-top: 0;
                padding-right: 20px;
                padding-bottom: 20px;
                padding-left: 20px;
                text-align: left;
            }

            /**
            * @tip Set the styling for your email's left column content links. Choose a color that helps them stand out from your text.
            */
            .leftColumnContent a:link, .leftColumnContent a:visited, /* Yahoo! Mail Override */ .leftColumnContent a .yshortcuts /* Yahoo! Mail Override */{
                color: #3d98c6;
                font-weight: normal;
                text-decoration: underline;
            }

            /**
            * @tip Set the styling for your email's center column content text. Choose a size and color that is easy to read.
            */
            .centerColumnContent{
                color: #505050;
                font-family: Helvetica;
                font-size: 14px;
                line-height: 150%;
                padding-top: 0;
                padding-right: 20px;
                padding-bottom: 20px;
                padding-left: 20px;
                text-align: left;
            }

            /**
            * @tip Set the styling for your email's center column content links. Choose a color that helps them stand out from your text.
            */
            .centerColumnContent a:link, .centerColumnContent a:visited, /* Yahoo! Mail Override */ .centerColumnContent a .yshortcuts /* Yahoo! Mail Override */{
                color: #3d98c6;
                font-weight: normal;
                text-decoration: underline;
            }

            /**
            * @tip Set the styling for your email's right column content text. Choose a size and color that is easy to read.
            */
            .rightColumnContent{
                color: #505050;
                font-family: Helvetica;
                font-size: 14px;
                line-height: 150%;
                padding-top: 0;
                padding-right: 20px;
                padding-bottom: 20px;
                padding-left: 20px;
                text-align: left;
            }

            /**
            * @tip Set the styling for your email's right column content links. Choose a color that helps them stand out from your text.
            */
            .rightColumnContent a:link, .rightColumnContent a:visited, /* Yahoo! Mail Override */ .rightColumnContent a .yshortcuts /* Yahoo! Mail Override */{
                color: #3d98c6;
                font-weight: normal;
                text-decoration: underline;
            }

            .leftColumnContent img, .rightColumnContent img{
                display: inline;
                height: auto;
                max-width: 260px;
            }

            /* ========== Footer Styles ========== */

            /**
            * @tip Set the background color and borders for your email's footer area.
            * @theme footer
            */
            #templateFooter{
                background-color: #F4F4F4;
                border-top: 1px solid #FFFFFF;
            }

            /**
            * @tip Set the styling for your email's footer text. Choose a size and color that is easy to read.
            * @theme footer
            */
            .footerContent{
                color: #808080;
                font-family: Helvetica;
                font-size: 10px;
                line-height: 150%;
                padding-top: 20px;
                padding-right: 20px;
                padding-bottom: 20px;
                padding-left: 20px;
                text-align: left;
            }

            .footerContent.social, .footerContent.social h4 {
                text-align: center;
            }

            .footerContent.social a {
                margin: 0 10px;
            }

            /**
            * @tip Set the styling for your email's footer links. Choose a color that helps them stand out from your text.
            */
            .footerContent a:link, .footerContent a:visited, /* Yahoo! Mail Override */ .footerContent a .yshortcuts, .footerContent a span /* Yahoo! Mail Override */{
                color: #606060;
                font-weight: normal;
                text-decoration: underline;
            }

            /* /\/\/\/\/\/\/\/\/ MOBILE STYLES /\/\/\/\/\/\/\/\/ */

            @media only screen and (max-width: 480px){
                /* /\/\/\/\/\/\/ CLIENT-SPECIFIC MOBILE STYLES /\/\/\/\/\/\/ */
                body, table, td, p, a, li, blockquote{-webkit-text-size-adjust: none !important;} /* Prevent Webkit platforms from changing default text sizes */
                body{width: 100% !important; min-width: 100% !important;} /* Prevent iOS Mail from adding padding to the body */

                /* /\/\/\/\/\/\/ MOBILE RESET STYLES /\/\/\/\/\/\/ */
                #bodyCell{padding: 10px !important;}

                /* /\/\/\/\/\/\/ MOBILE TEMPLATE STYLES /\/\/\/\/\/\/ */

                /* ======== Page Styles ======== */

                /**
                * @tip Make the template fluid for portrait or landscape view adaptability. If a fluid layout doesn't work for you, set the width to 300px instead.
                */
                #templateContainer{
                    max-width: 600px !important;
                    width: 100% !important;
                }

                /**
                * @tip Make the first-level headings larger in size for better readability on small screens.
                */
                h1{
                    font-size: 24px !important;
                    line-height: 100% !important;
                }

                /**
                * @tip Make the second-level headings larger in size for better readability on small screens.
                */
                h2{
                    font-size: 20px !important;
                    line-height: 100% !important;
                }

                /**
                * @tip Make the third-level headings larger in size for better readability on small screens.
                */
                h3{
                    font-size: 18px !important;
                    line-height: 100% !important;
                }

                /**
                * @tip Make the fourth-level headings larger in size for better readability on small screens.
                */
                h4{
                    font-size: 16px !important;
                    line-height: 100% !important;
                }

                /* ======== Header Styles ======== */

                #templatePreheader{display: none !important;} /* Hide the template preheader to save space */

                /**
                * @tip Make the main header image fluid for portrait or landscape view adaptability, and set the image's original width as the max-width. If a fluid setting doesn't work, set the image width to half its original size instead.
                */
                #headerImage{
                    height: auto !important;
                    max-width: 600px !important;
                    width: 100% !important;
                }

                /**
                * @tip Make the header content text larger in size for better readability on small screens. We recommend a font size of at least 16px.
                */
                .headerContent{
                    font-size: 20px !important;
                    line-height: 125% !important;
                }

                /* ======== Body Styles ======== */

                /**
                * @tip Make the body content text larger in size for better readability on small screens. We recommend a font size of at least 16px.
                */
                .bodyContent{
                    font-size: 18px !important;
                    line-height: 125% !important;
                }

                .templateDataTableContainer {
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<div xmlns="http://www.w3.org/1999/xhtml" xmlns:xn="http://www.xmlnews.org/ns/" class="xn-newslines">

<h1 class="xn-hedline">Radial Announces New Visual IVR Solution to Drive Customer Satisfaction and Loyalty</h1>

<h2 class="xn-hedline">Initial pilot program with A&eacute;ropostale demonstrates how consumers want easy and effortless access to a brand's customer service</h2>

<p class="xn-distributor">PR Newswire</p>

<p class="xn-dateline">KING OF PRUSSIA, Pa., May 17, 2017</p>
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<p>
<span class="xn-location">KING OF PRUSSIA, Pa.</span>, <span class="xn-chron">May 17, 2017</span> /PRNewswire/ --&nbsp;<a href="http://www.radial.com/" rel="nofollow" target="_blank">Radial</a>, a leading omnichannel commerce technology and operations provider that works with mid-market retailers and brands to deliver great customer service, announced today its new Visual IVR (Interactive Voice Response) offering, along with the <a href="http://customercare.radial.com/aeropostale-ivr-success-story/?utm_campaign=20170508-Aeropostale-IVR&utm_source=DG&utm_medium=PR" rel="nofollow" target="_blank">results of A&eacute;ropostale's</a> adoption of the solution. Traditionally used in the auto, finance, and healthcare industries, Visual IVR adds visual prompts to a consumer's mobile or computer screens to enhance self-service.&nbsp;&nbsp;</p>

   

<p>Prior to using Visual IVR, A&eacute;ropostale was only using Traditional IVR, a technology that enables a computer to interact with consumers, to handle calls on order or credit status. While Traditional IVR is helpful in providing consumers with a self-service option, only 20-30 percent of calls are resolved via IVR, and the rest are routed to an agent. Seeing an opportunity to solve a costly industry problem, Radial approached <a href="http://www.zappix.com/" rel="nofollow" target="_blank">Zappix</a>, a smartphone Visual IVR software developer, to build a solution specific to retail. </p>

<p>
<span class="xn-person">Chad Caperelli</span>, head of operations and product innovation at Radial, said, "Consumers want to engage with customer service using the channels they want, as quickly and effortlessly as possible. Just because someone calls from their mobile phone to check an order, doesn't mean they want to speak to an agent or listen to a series of prompts. With Visual IVR, our clients' customers can choose to quickly navigate a visual-based menu optimized for their smartphone. We're providing a highly differentiated and truly connected customer support journey for some of the world's biggest retail brands."</p>

<p>After piloting Radial's Visual IVR solution for 60 days, A&eacute;ropostale's results included: </p>

<ul type="disc">

<li>A Net Promoter Score, an index that measures consumers' likelihood to use again or recommend a company's product or service, of nearly 90 percent.
</li>
<li>A Containment Rate, the number of calls that resolve the customer issue via Visual IVR, of over 70 percent versus 20-30 percent for Traditional IVR.
</li>
<li>Approximately 20 percent of overall callers looking to check order or credit status selected Visual IVR over Traditional IVR when provided with the two options.</li>
</ul>

<p>"The customer experience comes before all else. We want to ensure that every interaction A&eacute;ropostale has with a customer is as seamless and frictionless as possible," said <span class="xn-person">John Remlin</span>, Senior Director, eCommerce Operations at A&eacute;ropostale. "We're always looking to improve customer satisfaction, and Radial's Visual IVR solution gives consumers control and choice, while also saving us time and money. Like all retailers today, we're working to grow our business, and that starts with a happy and loyal customer base." </p>

<p>"We were delighted to partner with Radial to build this robust retail offering," said <span class="xn-person">Avner Schneur</span>, CEO of Zappix. "From our experience across multiple industries, we've learned our mobile solution provides enhanced self-service, minimal IVR interaction, and, most importantly, increased satisfaction. Bottom line &ndash; Visual IVR lowers operational costs for retailers and allows for a better experience for consumers." </p>

<p>Radial builds industry-leading technology that defines the gold standard of customer care. Soon, Radial clients will have the ability to incorporate Text for Service, which enables consumers to open up a text session with a customer service agent, as well as in-transit and delivery updates, which notifies consumers via text when their order is out for delivery or has been delivered. </p>

<p>
<b>About Radial<br>
</b>Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial's technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services. Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at <a href="http://www.radial.com/" rel="nofollow" target="_blank">http://www.radial.com</a>. </p>

<p>
<b>About Zappix</b>
<br>Zappix transforms the customer experience by providing a smartphone visual and self-service option that works as a native iPhone or Android App as well as an HTML 5 web app. Cloud-based Zappix Visual IVR is a Software as a Service (SaaS) solution for web or cross-platform mobile apps. Offering omnichannel, customer service communications, Zappix enables businesses to rapidly deploy a highly intuitive, extremely interactive smartphone visual IVR app to improve customer care, reduce contact center costs and increase Net Promoter Scores&trade;. Fast-growing Zappix currently provides many organizations and customer calling centers with a streamlined way to empower and better serve customers. Supported organizations include healthcare companies, hospitals, insurance companies, utilities, banks, internet and mobile service providers, retailers, airlines and government agencies both domestic and international. </p>

<p>
<b>About A&eacute;ropostale<br>
</b>A&eacute;ropostale is a specialty retailer of casual apparel and accessories, principally targeting 16 to 22-year-old young women and men through its A&eacute;ropostale&reg; and A&eacute;ropostale Factory&trade; stores and website, <a href="http://www.aeropostale.com/" rel="nofollow" target="_blank">aeropostale.com</a>. The brand provides customers with a focused selection of high quality fashion and fashion basics at compelling values in an innovative and exciting store environment. A&eacute;ropostale currently operates more than 500 stores in the U.S. In addition, pursuant to various licensing agreements, there are 13 partners currently operating 228 A&eacute;ropostale stores in <span class="xn-location">Asia</span>, <span class="xn-location">Europe</span>, the Americas, <span class="xn-location">Mexico</span>, and the <span class="xn-location">Middle East</span>. A&eacute;ropostale launched its children's brand, P.S. from A&eacute;ropostale, in 2009. PS from A&eacute;ropostale offers trend right apparel and basics for kids ages 4 to 12 years old and is available in 120 A&eacute;ropostale shop in shops around the globe and online at <a href="http://www.ps4u.com/" rel="nofollow" target="_blank">ps4u.com</a>. In 2013 A&eacute;ropostale launched Live Love Dream, an athleisure brand focusing on active wear, lounge, yoga, swim and intimates. The brand targets women ages 18 to 22 years old and is available as a branded shop in shop in more than 700 A&eacute;ropostale doors and online at <a href="http://www.lld.com/" rel="nofollow" target="_blank">lld.com</a>.&nbsp; </p>

<p>
<b>Media Contact<br>
</b><span class="xn-person">Nicole Messier</span>
<br>Senior Director, Radial <br>518-538-8608<br>
<a href="mailto:nmessier@radial.com" rel="nofollow" target="_blank">nmessier@radial.com</a>&nbsp;&nbsp;</p>

<div class="PRN_ImbeddedAssetReference" id="DivAssetPlaceHolder2">

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<p>SOURCE  Radial</p>

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</cente

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