Intelligent Call-to-Action Capability Launched at Smart IoT London Targets Providers of Facility Management Services
Poster: SySAdmin
Posted on April 12, 2016 at 8:28:01 AM
Intelligent Call-to-Action Capability Launched at Smart IoT London Targets Providers of Facility Management Services
LONDON and BATH, England, April 12, 2016 /PRNewswire/ --
ContinuumBridge [http://www.continuumbridge.com ], a provider of enterprise IoT
solutions, today announces Spur [http://www.spur.site ], its intelligent call-to-action
device and service, which is being launched at the Smart IoT London event at ExCel. Spur
is a product aimed at service providers in the facilities management, retail, leisure and
hospitality industries. It provides an intelligent, easy-to-use means for service users to
initiate a request or report an issue and provides the user with an immediate
acknowledgement.
The physical part of Spur is a call button that integrates a display whose message
indicates to the user what they are able to request/report and then provides instant
visual feedback confirming the outcome. For example, if installed by a coffee machine the
display could say, "Push here if this machine requires more coffee" and then after
pressing the button the display could change to say, "More coffee for this machine has
been requested". Similar scenarios can be applied in other situations, e.g. reporting that
a printer or photocopier is out of toner, or that a toilet needs cleaning. Multiple call
options are possible by cycling the Spur e-ink display, for example, requesting waiter
service or asking for the bill in a restaurant, and perhaps subsequently rating the
customer experience.
Peter Claydon, CEO of ContinuumBridge, said, "During Spur's development we worked
closely with our customers and are confident that it meets genuine needs. The capability
that lies behind the button provides numerous benefits for both the service provider and
end-user/customer - we're really excited about Spur."
Automating the service process with Spur provides clear cost-savings as it allows
staff to focus on responding to the end-user and avoids time spent checking for issues.
Another benefit is that simpler performance monitoring helps the provider know it is
fulfilling its service level agreement (SLA) with the client company while also meeting
the expectations of end-users. The latter may also be important in meeting legislative or
standards-driven requirements for quantifying customer satisfaction. Finally, a key
benefit of Spur is enabling data-driven decision-making, for example, the ability to
adjust routine maintenance schedules to reduce the likelihood of breakdowns and call-outs.
The technology behind Spur enables a "fit and forget" call button that is battery
powered, with a life of up to five years, and ensures long-range operation with good
building penetration by using a radio at 868MHz. A gateway bridge, which only requires a
power outlet, provides connectivity between the wireless buttons and a server using a
cellular modem. Service providers access the server through a fully programmable but easy
to use web portal that is designed to help them solve problems. It provides comprehensive
reporting that is available through the web site or via email, SMS or data-sharing with a
third party database. The whole Spur solution is safe-guarded with state-of-the-art,
end-to-end security.
Spur is undergoing trials now in the UK and volume production will commence in
mid-2016. ContinuumBridge is looking for distribution partners throughout Europe with
North American and other geographies anticipated in the future. Further information is
available at http://www.spur.site.
About ContinuumBridgeÂ
ContinuumBridge provides IoT solutions to enterprises. Its secure IoT platform
simplifies deployment and management of IoT devices and gives them context. The platform
has been deployed in the assisted living sector since 2013 and is the basis of the
company's Wisp service (http://www.wisp.site). Visit:
http://www.continuumbridge.com.
Company Contact:Â
Peter Claydon, ContinuumBridge LimitedÂ
EmptyBreak:MARKERÂ
Tel: Â Â +44-207-846-0129Â
E-mail: peter.claydon@continuumbridge.comÂ
Web:   http://www.continuumbridge.com Â
Â
Media Contact:Â
Oliver Davies, Publitek LimitedÂ
EmptyBreak:MARKERÂ
Tel: Â Â +44-1225-470-000Â
E-mail: oliver.davies@publitek.com Â
Web: Â Â http://www.publitek.com Â
Â
ContinuumBridge
LONDON and BATH, England, April 12, 2016 /PRNewswire/ --
ContinuumBridge [http://www.continuumbridge.com ], a provider of enterprise IoT
solutions, today announces Spur [http://www.spur.site ], its intelligent call-to-action
device and service, which is being launched at the Smart IoT London event at ExCel. Spur
is a product aimed at service providers in the facilities management, retail, leisure and
hospitality industries. It provides an intelligent, easy-to-use means for service users to
initiate a request or report an issue and provides the user with an immediate
acknowledgement.
The physical part of Spur is a call button that integrates a display whose message
indicates to the user what they are able to request/report and then provides instant
visual feedback confirming the outcome. For example, if installed by a coffee machine the
display could say, "Push here if this machine requires more coffee" and then after
pressing the button the display could change to say, "More coffee for this machine has
been requested". Similar scenarios can be applied in other situations, e.g. reporting that
a printer or photocopier is out of toner, or that a toilet needs cleaning. Multiple call
options are possible by cycling the Spur e-ink display, for example, requesting waiter
service or asking for the bill in a restaurant, and perhaps subsequently rating the
customer experience.
Peter Claydon, CEO of ContinuumBridge, said, "During Spur's development we worked
closely with our customers and are confident that it meets genuine needs. The capability
that lies behind the button provides numerous benefits for both the service provider and
end-user/customer - we're really excited about Spur."
Automating the service process with Spur provides clear cost-savings as it allows
staff to focus on responding to the end-user and avoids time spent checking for issues.
Another benefit is that simpler performance monitoring helps the provider know it is
fulfilling its service level agreement (SLA) with the client company while also meeting
the expectations of end-users. The latter may also be important in meeting legislative or
standards-driven requirements for quantifying customer satisfaction. Finally, a key
benefit of Spur is enabling data-driven decision-making, for example, the ability to
adjust routine maintenance schedules to reduce the likelihood of breakdowns and call-outs.
The technology behind Spur enables a "fit and forget" call button that is battery
powered, with a life of up to five years, and ensures long-range operation with good
building penetration by using a radio at 868MHz. A gateway bridge, which only requires a
power outlet, provides connectivity between the wireless buttons and a server using a
cellular modem. Service providers access the server through a fully programmable but easy
to use web portal that is designed to help them solve problems. It provides comprehensive
reporting that is available through the web site or via email, SMS or data-sharing with a
third party database. The whole Spur solution is safe-guarded with state-of-the-art,
end-to-end security.
Spur is undergoing trials now in the UK and volume production will commence in
mid-2016. ContinuumBridge is looking for distribution partners throughout Europe with
North American and other geographies anticipated in the future. Further information is
available at http://www.spur.site.
About ContinuumBridgeÂ
ContinuumBridge provides IoT solutions to enterprises. Its secure IoT platform
simplifies deployment and management of IoT devices and gives them context. The platform
has been deployed in the assisted living sector since 2013 and is the basis of the
company's Wisp service (http://www.wisp.site). Visit:
http://www.continuumbridge.com.
Company Contact:Â
Peter Claydon, ContinuumBridge LimitedÂ
EmptyBreak:MARKERÂ
Tel: Â Â +44-207-846-0129Â
E-mail: peter.claydon@continuumbridge.comÂ
Web:   http://www.continuumbridge.com Â
Â
Media Contact:Â
Oliver Davies, Publitek LimitedÂ
EmptyBreak:MARKERÂ
Tel: Â Â +44-1225-470-000Â
E-mail: oliver.davies@publitek.com Â
Web: Â Â http://www.publitek.com Â
Â
ContinuumBridge