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Nixon Hire Boosts Mobile Workforce Productivity by 20 Percent With BigChange JobWatch
LEEDS, England, March 10, 2016 /PRNewswire/ --
Plant and equipment specialist, Nixon Hire, has transformed its customer service and
boosted the productivity of its mobile workforce using JobWatch from BigChange Apps.
Following the implementation of the Mobile Workforce Management solution, Nixon has seen a
20 percent increase in productivity across its mobile workforce. The leading provider of
plant, tools, accommodation units, portable toilets and site equipment has also boosted
customer service, with a significant increase in On Time Arrivals and a rise in the number
of jobs completed at first attempt.
JobWatch from BigChange Apps offers a paperless way to plan, manage, schedule and
track Nixon's mobile workforce. This powerful web-based platform combines back office
software, mobile apps, fleet management and real-time vehicle tracking in one simple to
use system.
"With the support of JobWatch, every one of our fitters has boosted their productivity
by around 20 percent. Â This allows us to further absorb company growth and efficiently
deploy the current resources we have before we look at recruiting additional resources,"
commented Graham Wood, Group Logistics Manager at Nixon Hire. "We get to where we need to
be, when we need to be there, and we do what we say we are going to. This is also
improving our customer service levels - evidenced by an increase in On Time Arrivals by
more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent."
Since the introduction of JobWatch, paper forms and schedules have been replaced with
automated electronic workflows that ensure the back office is completely in sync with the
mobile workforce. Nixon Hire's engineers and delivery drivers receive work orders
instantly via the JobWatch smartphone app, ensuring they have to hand all the necessary
information to complete the delivery, service call or collection. This is also reducing
the requirement to return to the depot to collect work order paperwork or order parts.
The JobWatch solution, which links to Nixon Hire's existing MCS-rm hire management
system, has also allowed Nixon Hire to centralise the booking of service and maintenance
requests. This gives customers a single point of contact. Work orders can be allocated
intelligently - taking into account engineer skills, proximity and existing jobs, for
example, minimising customer wait times and ensuring first time fix. Â Â
BigChange founder and CEO Martin Port added, "JobWatch is adding tremendous value and
return on investment for Nixon Hire, and the results really speak for themselves. The
system has given the company a truly flexible and scalable solution that is a real source
of competitive advantage."
In addition to the boosts in productivity and customer service, JobWatch is supporting
Nixon Hire's duty of care for its mobile workforce with enforced daily vehicle checks,
driver behaviour monitoring and motivational encouragement.
http://www.bigchangeapps.com
BigChange Apps
CONTACT: Contacts: Serge Fagelman, serge.fagelman@bigchangeapps.com, tel +44(0)113-457-1000
Nixon Hire Boosts Mobile Workforce Productivity by 20 Percent With BigChange JobWatch
LEEDS, England, March 10, 2016 /PRNewswire/ --
Plant and equipment specialist, Nixon Hire, has transformed its customer service and
boosted the productivity of its mobile workforce using JobWatch from BigChange Apps.
Following the implementation of the Mobile Workforce Management solution, Nixon has seen a
20 percent increase in productivity across its mobile workforce. The leading provider of
plant, tools, accommodation units, portable toilets and site equipment has also boosted
customer service, with a significant increase in On Time Arrivals and a rise in the number
of jobs completed at first attempt.
JobWatch from BigChange Apps offers a paperless way to plan, manage, schedule and
track Nixon's mobile workforce. This powerful web-based platform combines back office
software, mobile apps, fleet management and real-time vehicle tracking in one simple to
use system.
"With the support of JobWatch, every one of our fitters has boosted their productivity
by around 20 percent. Â This allows us to further absorb company growth and efficiently
deploy the current resources we have before we look at recruiting additional resources,"
commented Graham Wood, Group Logistics Manager at Nixon Hire. "We get to where we need to
be, when we need to be there, and we do what we say we are going to. This is also
improving our customer service levels - evidenced by an increase in On Time Arrivals by
more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent."
Since the introduction of JobWatch, paper forms and schedules have been replaced with
automated electronic workflows that ensure the back office is completely in sync with the
mobile workforce. Nixon Hire's engineers and delivery drivers receive work orders
instantly via the JobWatch smartphone app, ensuring they have to hand all the necessary
information to complete the delivery, service call or collection. This is also reducing
the requirement to return to the depot to collect work order paperwork or order parts.
The JobWatch solution, which links to Nixon Hire's existing MCS-rm hire management
system, has also allowed Nixon Hire to centralise the booking of service and maintenance
requests. This gives customers a single point of contact. Work orders can be allocated
intelligently - taking into account engineer skills, proximity and existing jobs, for
example, minimising customer wait times and ensuring first time fix. Â Â
BigChange founder and CEO Martin Port added, "JobWatch is adding tremendous value and
return on investment for Nixon Hire, and the results really speak for themselves. The
system has given the company a truly flexible and scalable solution that is a real source
of competitive advantage."
In addition to the boosts in productivity and customer service, JobWatch is supporting
Nixon Hire's duty of care for its mobile workforce with enforced daily vehicle checks,
driver behaviour monitoring and motivational encouragement.
http://www.bigchangeapps.com
BigChange Apps
CONTACT: Contacts: Serge Fagelman, serge.fagelman@bigchangeapps.com, tel +44(0)113-457-1000