Attensity Europe Relaunches as Sematell

Attensity Europe Relaunches as Sematell

SAARBRÜCKEN, Germany, February 23, 2016 /PRNewswire/ --

       
        - Focus on omni-channel customer communications  
        - Rebranding reaffirms company's independence  
        - Respond renamed ReplyOne 

    - Cross reference: Picture is available at AP Images (http://www.apimages.com) -

(Logo:
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    Attensity Europe, the leading provider of interaction solutions, is now trading as
Sematell. The move sees the specialist provider of contact centre software reaffirm its
independence and repositioning following the firm's carve-out from its American parent
company in January 2016.

    Software intelligence for contact centres

    The name Sematell is a blend of the words "semantic" and "intelligence" and the verb
"to tell". In choosing this branding, the Saarbruecken software company is both alluding
to its roots and looking to the future. The company was long based at the German Research
Center for Artificial Intelligence, where it worked with the host institution to jointly
develop the outstanding categorisation algorithm that has been constantly refined ever
since and finds application in the ReplyOne (previously Respond) response management
solution. The software provider's future direction is also clearly expressed in its choice
of name:  

    "With ReplyOne we are already one of Europe's leading solution providers for written
customer communications. This is a position we plan to reinforce and expand upon with
solutions on the basis of artificial intelligence," explained Thomas Dreikauss, CEO of
Sematell GmbH. "Our goal is to be the technology and market leader in this specialised
field. We are well on the way to achieving that objective with our innovative solutions as
a newly independent company."

    Respond renamed ReplyOne 

    The central response management solution, Respond, has also been rebranded and now
goes by the name of ReplyOne. The omni-channel platform for written customer
communications is based on flexible system architecture, making it easy to integrate in
both upstream and downstream systems, including ERP, CRM and knowledge management systems.

    The response management solution offers highly scalable, multi-client processing of
all written communications channels including social media. Incoming queries are analysed
at speeds of up to 3,000 words per second in more than 40 languages, compared against data
from third-party systems and answered concisely with the desired degree of automation.
ReplyOne's capacity for fast and precise responses not only eliminates potential sources
of error, thereby ensuring much higher customer satisfaction levels, but, as an integral
element of strategic customer experience management, also helps companies to maximise
their profitability and competitiveness.

    Sematell is premiering its rebranding and innovative new solutions on the ReplyOne
platform at the CCW, the International Conference and Trade Show on the Customer Service,
Communication and Contact Centre Industry, taking place in Berlin from 23 to 25 February,
where it will be showcasing its offering in hall 3, booth E12/F9.

    Sematell GmbH
Sematell (formerly Attensity Europe GmbH), headquartered in Saarbruecken, Germany, is a
leading provider of interaction solutions. The software provider offers contact centres
highly scalable, multilingual, multi-client-enabled and modularly upgradable solutions for
strategic customer experience management. Sematell solutions set new standards in highly
efficient service processes. The company is the initiator and a member of the Trusted
Network for Innovative Omni-Channel Customer Service. As part of this cooperative venture,
interfaces - such as specialised chat, translation and knowledge database solutions from
market-leading providers - are made available for the ReplyOne response management
solution. Sematell's customer base includes such renowned names as Deutsche Telekom,
Deutsche Postbank, Medion and Tchibo.

    http://www.sematell.de

       
         
        Press contact 
        Jutta Lorberg 
        BSK Becker+Schreiner Kommunikation GmbH 
        Tel.: +49(0)2154-8122-22 
        E-mail: lorberg@kommunikation-bsk.de 

     

    Photo:
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Photo:http://photos.prnewswire.com/prnh/20160223/336251LOGO
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Photo:http://photos.prnewswire.com/prnh/20160223/336251LOGO
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Sematell GmbH