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NewVoiceMedia Strengthens ContactWorld Solutions to Revolutionise Sales and Service Performance and Boost Productivity
LONDON, October 7, 2015 /PRNewswire/ --
NewVoiceMedia
[http://www.newvoicemedia.com/?utm_source=referral&utm_medium=press-release&utm_campaign=%09%202015-10-GBL-PRL-product-roundup ]
, a leading global provider of cloud technology
which helps businesses sell more, serve better and grow faster, has announced several
major product features to its portfolio to transform the way businesses of all sizes
connect with their customers worldwide, enabling them to deliver a more personalised
customer service experience, drive a more effective sales team, and rapidly grow their
business.
    (Logo:
http://photos.prnewswire.com/prnh/20140910/705584-a )
With cloud computing and agile development methods at the core of NewVoiceMedia's
business ethos, the company creates updates every week, and this quarter saw the
introduction of several significant new features, which offer sales and service
organisations more insight and accessibility than ever before. Innovation and
speed-to-market of new features is vital for fast growing companies. NewVoiceMedia's
recent growth research
[http://www.newvoicemedia.com/news/corporate/fast-growing-companies-exploit-power-of-cloud-finds-new-study ]
found that its customers are growing at 13 times the international
average, having increased revenues by an average of 44 percent in the last financial year,
compared with global economic growth of 3.5 percent.
With one in 10 people already owning a smart watch, and one in four interested in
purchasing the Apple Watch(1), the demand to be connected on the move is increasing.
Coupled with that, 82% of consumers believe that a quick resolution is the number one
factor that leads to a great customer service experiencesquared. In response to this,
NewVoiceMedia launched ContactWorld for Wearables, enabling sales and service
professionals to access their Salesforce data anytime, from anywhere, meaning they can
engage with customers more quickly than ever before and never miss an important call or
update. Furthermore, as call notifications contain the customer or prospect's background
information, reps have the information they need to navigate calls smoothly when they take
them.
While wearables in the enterprise are driving improved business performance, with
ContactWorld Vision, businesses also have access to instant, deep analytics about customer
communications to help boost sales performance and deliver better customer experiences.
With Vision for Sales, salespeople can immediately access invaluable information like
revenue driven per rep, call, or vertical; while Vision for Service provides internal
information about agent productivity and cost-to-serve, offering rare insight into
customer experience.
Furthermore, the company's new component for Salesforce Lightning presents businesses
with an interactive timeline for contact engagement which displays all interactions, both
inbound and outbound, meaning sales reps benefit from a full view of a prospect's activity,
which allows a better understanding of them and their motivations, and whether a prospect
is 'hot' or 'cold'.
ContactWorld QuickStart, which was launched in August, is an end-to-end solution for
SMBs, serving up to 25 users. With all numbers, minutes and hardware required, provided by
NewVoiceMedia, the solution offers sales and service professionals a great value customer
contact solution with the fundamental call features needed to grow their business, meaning
they can invest their money in further expansion and scale the use of ContactWorld to
support their growth.
By continually innovating and bringing the latest features to customers, NewVoiceMedia
ensures that businesses are in the best possible position to address issues highlighted by
its recent research
[http://www.newvoicemedia.com/news/corporate/businesses-underestimate-impact-in-a-personal-connection-according-to-newvoicemedia-study ]
, which revealed that sales teams are
failing to recall information offered previously by prospects, frustrating more than half
of them.
"We are perpetually focused on innovation to continue offering customers the best
possible technology within a single Salesforce desktop and provide excellent support
globally", said NewVoiceMedia CEO Jonathan Gale.
"The company is extremely agile in its development, creating updates every week, and
we are committed to making our cloud capabilities best-in-class and enabling our customers
to deliver exceptional service and drive a more effective sales team. We developed
ContactWorld to make customer engagement easier and more successful for sales and service
professionals in companies of all sizes, and these innovative new features will help them
achieve this even more effortlessly, without being tied to their computers or compromising
their busy schedules".
For more information about NewVoiceMedia, visit http://www.newvoicemedia.com.
(1)GlobalWebIndex, April 2015
squaredLivePerson, 2013
About NewVoiceMediaÂ
NewVoiceMedia
[http://www.newvoicemedia.com/?utm_source=referral&utm_medium=press-release&utm_campaign=%09%202015-10-GBL-PRL-product-roundup ]
powers customer connections that transform
businesses globally. The leading vendor's award-winning cloud customer contact platform
revolutionises the way organisations connect with their customers worldwide, enabling them
to deliver a personalised and unique customer service experience and drive a more
effective sales and marketing team. With a true cloud environment and proven 99.999%
platform availability, NewVoiceMedia ensures complete flexibility, scalability and
reliability.
Spanning 128 countries and six continents, NewVoiceMedia's 400+ customers include
PhotoBox, MobileIron, TNT, Lumesse, Qlik, JustGiving, Canadian Cancer Society and Wowcher.
For more information visit http://www.newvoicemedia.com
[http://www.newvoicemedia.com/?utm_source=referral&utm_medium=press-release&utm_campaign=%09%202015-10-GBL-PRL-product-roundup ]
or follow NewVoiceMedia on Twitter @NewVoiceMedia
[https://twitter.com/NewVoiceMedia ]
Photo:
http://photos.prnewswire.com/prnh/20140910/705584-a
Photo:http://photos.prnewswire.com/prnh/20140910/705584-a
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20140910/705584-a
http://photoarchive.ap.org/
NewVoiceMedia
CONTACT: NewVoiceMedia PR contact: Nicola Brookes, NewVoiceMedia, Tel: +44 (0)7500-006-458, Email: Nicola.brookes@newvoicemedia.com
NewVoiceMedia Strengthens ContactWorld Solutions to Revolutionise Sales and Service Performance and Boost Productivity
LONDON, October 7, 2015 /PRNewswire/ --
NewVoiceMedia
[http://www.newvoicemedia.com/?utm_source=referral&utm_medium=press-release&utm_campaign=%09%202015-10-GBL-PRL-product-roundup ]
, a leading global provider of cloud technology
which helps businesses sell more, serve better and grow faster, has announced several
major product features to its portfolio to transform the way businesses of all sizes
connect with their customers worldwide, enabling them to deliver a more personalised
customer service experience, drive a more effective sales team, and rapidly grow their
business.
    (Logo:
http://photos.prnewswire.com/prnh/20140910/705584-a )
With cloud computing and agile development methods at the core of NewVoiceMedia's
business ethos, the company creates updates every week, and this quarter saw the
introduction of several significant new features, which offer sales and service
organisations more insight and accessibility than ever before. Innovation and
speed-to-market of new features is vital for fast growing companies. NewVoiceMedia's
recent growth research
[http://www.newvoicemedia.com/news/corporate/fast-growing-companies-exploit-power-of-cloud-finds-new-study ]
found that its customers are growing at 13 times the international
average, having increased revenues by an average of 44 percent in the last financial year,
compared with global economic growth of 3.5 percent.
With one in 10 people already owning a smart watch, and one in four interested in
purchasing the Apple Watch(1), the demand to be connected on the move is increasing.
Coupled with that, 82% of consumers believe that a quick resolution is the number one
factor that leads to a great customer service experiencesquared. In response to this,
NewVoiceMedia launched ContactWorld for Wearables, enabling sales and service
professionals to access their Salesforce data anytime, from anywhere, meaning they can
engage with customers more quickly than ever before and never miss an important call or
update. Furthermore, as call notifications contain the customer or prospect's background
information, reps have the information they need to navigate calls smoothly when they take
them.
While wearables in the enterprise are driving improved business performance, with
ContactWorld Vision, businesses also have access to instant, deep analytics about customer
communications to help boost sales performance and deliver better customer experiences.
With Vision for Sales, salespeople can immediately access invaluable information like
revenue driven per rep, call, or vertical; while Vision for Service provides internal
information about agent productivity and cost-to-serve, offering rare insight into
customer experience.
Furthermore, the company's new component for Salesforce Lightning presents businesses
with an interactive timeline for contact engagement which displays all interactions, both
inbound and outbound, meaning sales reps benefit from a full view of a prospect's activity,
which allows a better understanding of them and their motivations, and whether a prospect
is 'hot' or 'cold'.
ContactWorld QuickStart, which was launched in August, is an end-to-end solution for
SMBs, serving up to 25 users. With all numbers, minutes and hardware required, provided by
NewVoiceMedia, the solution offers sales and service professionals a great value customer
contact solution with the fundamental call features needed to grow their business, meaning
they can invest their money in further expansion and scale the use of ContactWorld to
support their growth.
By continually innovating and bringing the latest features to customers, NewVoiceMedia
ensures that businesses are in the best possible position to address issues highlighted by
its recent research
[http://www.newvoicemedia.com/news/corporate/businesses-underestimate-impact-in-a-personal-connection-according-to-newvoicemedia-study ]
, which revealed that sales teams are
failing to recall information offered previously by prospects, frustrating more than half
of them.
"We are perpetually focused on innovation to continue offering customers the best
possible technology within a single Salesforce desktop and provide excellent support
globally", said NewVoiceMedia CEO Jonathan Gale.
"The company is extremely agile in its development, creating updates every week, and
we are committed to making our cloud capabilities best-in-class and enabling our customers
to deliver exceptional service and drive a more effective sales team. We developed
ContactWorld to make customer engagement easier and more successful for sales and service
professionals in companies of all sizes, and these innovative new features will help them
achieve this even more effortlessly, without being tied to their computers or compromising
their busy schedules".
For more information about NewVoiceMedia, visit http://www.newvoicemedia.com.
(1)GlobalWebIndex, April 2015
squaredLivePerson, 2013
About NewVoiceMediaÂ
NewVoiceMedia
[http://www.newvoicemedia.com/?utm_source=referral&utm_medium=press-release&utm_campaign=%09%202015-10-GBL-PRL-product-roundup ]
powers customer connections that transform
businesses globally. The leading vendor's award-winning cloud customer contact platform
revolutionises the way organisations connect with their customers worldwide, enabling them
to deliver a personalised and unique customer service experience and drive a more
effective sales and marketing team. With a true cloud environment and proven 99.999%
platform availability, NewVoiceMedia ensures complete flexibility, scalability and
reliability.
Spanning 128 countries and six continents, NewVoiceMedia's 400+ customers include
PhotoBox, MobileIron, TNT, Lumesse, Qlik, JustGiving, Canadian Cancer Society and Wowcher.
For more information visit http://www.newvoicemedia.com
[http://www.newvoicemedia.com/?utm_source=referral&utm_medium=press-release&utm_campaign=%09%202015-10-GBL-PRL-product-roundup ]
or follow NewVoiceMedia on Twitter @NewVoiceMedia
[https://twitter.com/NewVoiceMedia ]
Photo:
http://photos.prnewswire.com/prnh/20140910/705584-a
Photo:http://photos.prnewswire.com/prnh/20140910/705584-a
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20140910/705584-a
http://photoarchive.ap.org/
NewVoiceMedia
CONTACT: NewVoiceMedia PR contact: Nicola Brookes, NewVoiceMedia, Tel: +44 (0)7500-006-458, Email: Nicola.brookes@newvoicemedia.com