Ozonetel's CloudAgent is Now Available on Zendesk App Store

Ozonetel's CloudAgent is Now Available on Zendesk App Store

BANGALORE, July 20, 2015 /PRNewswire/ --

    CloudAgent Call Center Integration With Zendesk 

    Ozonetel brings good news to all its business customers using Zendesk as it completes
yet another successful integration with Zendesk. Clear and contextual communication is the
key to success of any sales & support team. It becomes even more imperative for a business
to have a call center solution that seamlessly integrates with its ticketing and CRM
system providing relevant and most updated information to its sales & service teams.
Ozonetel's [http://www.ozonetel.com ] call center solution, CloudAgent
[http://ozonetel.com/Cloud-Call-Centre-Solutions.html ], with its deep integration with
Zendesk, now provides businesses with a full-featured call center solution at their
fingertips. The integration is available on Zendesk at
https://www.zendesk.com/apps/cloudagent.

    (Logo:
http://photos.prnewswire.com/prnh/20150616/10125025 )

    Ozonetel has successfully integrated its contact center solution CloudAgent with
Zendesk software to add telephony to the offering. With this integration, the calls can be
handled intelligently and efficiently by the call center agents. The agents can view the
tickets raised in Zendesk and can greet the callers by their names, request them to enter
their ticket id and provide the ticket status to the callers. The callers are routed
intelligently to the appropriate call center agent based on the nature of the ticket. The
integration provides businesses with a cost-effective, enhanced customer management
solution.

    Ozonetel's CloudAgent integration with Zendesk provides what is characterized as "an
immediate, market-ready solution at a fraction of the cost of other providers." The joint
solution is aimed at contact centers, as the additional functionality provides a unified
view of distributed contact centers across cities or countries with simple integration
points and little overhead. This is designed to both increase productivity and cut costs.

    With this integration, powerful features like multi-channel ACD, IVR, dialer, call
quality monitoring and more makes it possible to make inbound, outbound and blended calls
through the app. CloudAgent provides a click-to-call facility inside Zendesk so that the
support agents can click on a contact phone number from the system interface to initiate a
call. The integration also comes with a whole host of features like Screen Pops, ACD, Call
Flow (IVR) Control, Call Control, call end triggers and many more.

    Ozonetel is also providing a free demo for interested customers
http://ozonetel.com/signup.html

    About Ozonetel  

    Ozonetel, a Telco-grade CaaS (Communication as a Service) platform on the cloud,
provides the right tools to reach, engage, support and retain your customers. Ozonetel
allows its customers to use their multichannel modes of communication - be it voice, email,
social media, SMS and chat - all on one platform with no capital investment. Ozonetel is
available across 65+ countries. For countries where VOIP to PSTN/GSM network has
regulatory challenges, Ozonetel has its IP of CLOUDPSTN making the platform accessible
across the globe. The Ozonetel platform comes with 99.9% uptime as the platform maintains
redundancy at every level - be it switches, firewall and lease line connections. The
intelligent routing of the calls also comes with redundancy. Being on the cloud, Ozonetel
solution can be used on plug & play basis at a fraction of the price as compared to legacy
on-site box providers.

    About Zendesk 

    Zendesk, Inc. is a software development company based in San Francisco, California.
The company provides a cloud-based customer service platform, also called Zendesk, which
includes ticketing, self-service options, and customer support features. Founded in 2007,
the company now employs 800+ people and serves 57,000 paid customers in 150 countries and
territories.

    For more info, visit: http://www.zendesk.com

    For more information, visit http://www.ozonetel.com

    Blog - http://blog.kookoo.in/2015/07/cloudagent-call-center-integration-with.html

    Twitter - @OzonetelSystems

       
         
        Media Contact: 
        Reeta Gangwani 
        reeta@ozonetel.com 
        +91-9535009328 
        Vice President Marketing 
        Ozonetel Systems Pvt. Ltd. 

     

    Photo:
    http://photos.prnewswire.com/prnh/20150616/10125025

Photo:http://photos.prnewswire.com/prnh/20150616/10125025
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Photo:http://photos.prnewswire.com/prnh/20150616/10125025
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Ozonetel Systems Pvt. Ltd.