Mobileum Integrates CEM Solutions with IBM Now Factory
Poster: SySAdmin
Posted on March 4, 2015 at 4:14:01 AM
Mobileum Integrates CEM Solutions with IBM Now Factory
BARCELONA, Spain, March 4, 2015 /PRNewswire/ --
Mobileum today announced that it is addressing the growing opportunity to provide
mobile operators with Customer Experience Management (CEM) solutions that offer a
multi-dimensional view of customers and improve the overall customer experience. As part
of this news, Mobileum will integrate its Roaming 360, Anti-Fraud Analytics, Experience
Assurance, and App Testing Solutions with IBM Now Factory.
(Logo:
http://photos.prnewswire.com/prnh/20140224/671325 )
IBM's Now Factory solution delivers near real-time insights to mobile operators by
analyzing massive quantities of network and business data in real-time, to help manage
negative experiences and network outages, and at the same time help drive new revenue
opportunities. Mobileum will bring its carrier-grade telecom solutions delivery experience
across 617 networks in over 170 countries to the Now Factory solution.
"IBM's work with Mobileum deepens our ability to provide mobile operators with
actionable analytic insights that significantly improve the customer experience. The
combination of IBM's capability with Now Factory, combined with Mobileum's deep expertise,
can accelerate our clients' success," Alistair Rennie, GM, Solutions, IBM Analytics.
Mobileum resources trained and certified at IBM's Center of Excellence for CEM and
Analytics will help deploy, manage and support the solution with assistance from IBM's
support structure established for Now Factory.
"Most CEM solutions stop at detection of probable cause of experience degradation,
while Mobileum's 'action' solutions can help fix those root-causes and that will be our
value-add to Now Factory," said Bobby Srinivasan, COO of Mobileum.
About Mobileum: Mobileum helps telecom service providers leverage the power of
predictive analytics and real-time insights to drive game-changing business
transformation. Over the last 15 years, Mobileum has delivered turnkey solutions ranging
from Voice and Data Roaming, Fraud Analytics, Data Monetization, Subscriber Experience
Analytics, and Service Performance Validation, to 617 operator networks across 170
countries. Mobileum(1)s Wisdom platform enables CSPs to understand network and subscriber
behavior to improve service adoption, arrest churn, deliver superior customer experience,
predict new types of fraud, and benefit from next generation data-driven revenue models.
Mobileum is based in California's Silicon Valley, with offices across the globe.
Mobileum contact:
Nilanjan Ray, Senior Director of Marketing
Tel: +91-973-997-0225
nilanjan.ray@mobileum.com
Photo:
http://photos.prnewswire.com/prnh/20140224/671325
Photo:http://photos.prnewswire.com/prnh/20140224/671325
http://photoarchive.ap.org/
Mobileum Inc.
BARCELONA, Spain, March 4, 2015 /PRNewswire/ --
Mobileum today announced that it is addressing the growing opportunity to provide
mobile operators with Customer Experience Management (CEM) solutions that offer a
multi-dimensional view of customers and improve the overall customer experience. As part
of this news, Mobileum will integrate its Roaming 360, Anti-Fraud Analytics, Experience
Assurance, and App Testing Solutions with IBM Now Factory.
(Logo:
http://photos.prnewswire.com/prnh/20140224/671325 )
IBM's Now Factory solution delivers near real-time insights to mobile operators by
analyzing massive quantities of network and business data in real-time, to help manage
negative experiences and network outages, and at the same time help drive new revenue
opportunities. Mobileum will bring its carrier-grade telecom solutions delivery experience
across 617 networks in over 170 countries to the Now Factory solution.
"IBM's work with Mobileum deepens our ability to provide mobile operators with
actionable analytic insights that significantly improve the customer experience. The
combination of IBM's capability with Now Factory, combined with Mobileum's deep expertise,
can accelerate our clients' success," Alistair Rennie, GM, Solutions, IBM Analytics.
Mobileum resources trained and certified at IBM's Center of Excellence for CEM and
Analytics will help deploy, manage and support the solution with assistance from IBM's
support structure established for Now Factory.
"Most CEM solutions stop at detection of probable cause of experience degradation,
while Mobileum's 'action' solutions can help fix those root-causes and that will be our
value-add to Now Factory," said Bobby Srinivasan, COO of Mobileum.
About Mobileum: Mobileum helps telecom service providers leverage the power of
predictive analytics and real-time insights to drive game-changing business
transformation. Over the last 15 years, Mobileum has delivered turnkey solutions ranging
from Voice and Data Roaming, Fraud Analytics, Data Monetization, Subscriber Experience
Analytics, and Service Performance Validation, to 617 operator networks across 170
countries. Mobileum(1)s Wisdom platform enables CSPs to understand network and subscriber
behavior to improve service adoption, arrest churn, deliver superior customer experience,
predict new types of fraud, and benefit from next generation data-driven revenue models.
Mobileum is based in California's Silicon Valley, with offices across the globe.
Mobileum contact:
Nilanjan Ray, Senior Director of Marketing
Tel: +91-973-997-0225
nilanjan.ray@mobileum.com
Photo:
http://photos.prnewswire.com/prnh/20140224/671325
Photo:http://photos.prnewswire.com/prnh/20140224/671325
http://photoarchive.ap.org/
Mobileum Inc.