Huge Downtime At ThePlanet

Aron Schatz
June 2, 2008

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ASE sites were down due to a huge datacenter problem at ThePlanet were ASE gets its servers from. A power transformer blew up and caused massive damage. Thankfully, the servers were isolated and they were fine. The problem was (as they say) that the fire department wouldn't let them turn on the backup generators or anything so people like me were stuck for a day and a half without servers.

Things like this wouldn't be that big of an issue if ThePlanet had good communication. I didn't know that it was a datacenter problem until 2.5 hours after my server was down. Then during the fiasco, ThePlanet lacked proper timetables. I'm very unhappy with ThePlanet over how they handled this.


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