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Victim Support Selects ClickSoftware's ShiftExpert via the Salesforce AppExchange
National victim support organization adopts cloud-based solution to provide quick and targeted emergency response
BURLINGTON, Massachusetts, December 8, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions for
the service industry, today announced that Victim Support [http://www.victimsupport.org.nz
], a New Zealand community organization that helps people affected by serious crime and
trauma, implemented ShiftExpert [http://www.clicksoftware.com/shiftexpert-app-salesforce1
]. Victim Support will use the cloud-based solution to schedule volunteers based on
availability and skill, allowing improved responsiveness to meet victims' needs. A native
Salesforce1 Mobile ready app, ClickSoftware's ShiftExpert optimizes employee assignments,
and gives employees and shift managers visibility into who works when, and deeper insight
into how the schedule will impact service levels and response times.
With ShiftExpert, the New Zealand based organization is empowered to:
- Extend the functionality of its existing Salesforce implementation to make
real-time scheduling and victim support decisions, and benefit from seeing all the
information in one view;
- Automate and optimize dispatch operations into a seamless process based on
accurate and up-to-date data;
- More quickly respond to victims' needs, including those in both urban and
rural areas;
- Build accurate reporting for regulatory and internal use.
Comments on the News
"ClickSoftware's ShiftExpert is a critical piece of our victim response plan," said
Chris Law, Contact Service Manager for Victim Support New Zealand. "We now have the
ability to fully utilize data in a comprehensive and streamlined way, enabling us to
automatically and easily create even the most complicated schedules that factor in
multiple regions and skillsets."
"ClickSoftware is dedicated to ensuring that businesses of all sizes have the tools
they need to make every moment of an interaction with clients matter, and this is done by
ensuring the right person is scheduled for the right job and with the right access to
information they need to be successful. Our unique 'optimization as a service' (OaaS)
technology brings enterprise grade sophistication to the mid-market at an affordable
price," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "We are proud to help
Victim Support in their efforts to aid the community."
Product Details
With ShiftExpert, organizations of all sizes are empowered to:
- Automate planning and execution of shifts for employees across different
departments;
- Review and optimize gaps between the availability of the workforce and
business demand;
- Control overtime costs and quickly react to exceptions;
- Increase employee satisfaction by incorporating employee working preferences,
shift trades and vacation requests into the work plan;
- Maximize customer satisfaction by meeting service level targets with well
rested and skilled employees.
To learn more, watch the ShiftExpert video demo
[http://www.clicksoftware.com/shiftexpert-app-salesforce1 ] or start your free trial
[https://appexchange.salesforce.com/listingDetail?listingId N3000000B5IdaEAF ] today.
About Salesforce AppExchange
Salesforce AppExchange is the world's leading enterprise apps marketplace that
empowers companies to sell, service, market and engage for the Internet of Customers. With
more than 2,600 partner apps and more than 2.7 million customer installs, it is the most
comprehensive source of social, mobile and connected cloud apps for business.
Salesforce, Salesforce1, AppExchange and others are among the trademarks of
salesforce.com, inc.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, Latin America and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter
[https://twitter.com/ClickSoftware ].
About Victim Support
Victim Support New Zealand is a nationwide free 24-hour community service for people
affected by serious crime and trauma (e.g. homicide, suicide, sudden death, serious and
grievous assaults, kidnapping, robbery), and civil defense emergencies (e.g. earthquakes)
and search and rescue events.
In the year to 30 June 2014, Victim Support helped 30,864 people with immediate
emotional support, practical information and assistance, an increase of nearly five per
cent over the previous year.
It is widely accepted that victims of crime and trauma who are not provided adequate
support in the immediate aftermath are at greater risk of experiencing things such as
post-traumatic stress disorder, depression and repeat victimization.
Victim Support helps empower victims to regain control of their lives and find
strength, hope and safety in the face of a very challenging situation.
There are 645 volunteer Support Workers delivering direct services, with support from
131 paid staff based in 62 offices across New Zealand in 11 service delivery areas - nine
geographical areas and two specialist services (i.e. homicide and suicide).
Volunteers are everyday Kiwis. Some are retired, many have full time jobs, men and
women of many cultures and beliefs. Some volunteers have been supported as victims
themselves. The support and care provided to people simply couldn't happen without the
dedication of Victim Support volunteers.
This Award-winning service is kept free through the ongoing support of its community
and was recently named 2014 Community of the Year.
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits to Victim Support New Zealand and its customers from using
ShiftExpert. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December
31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
Media Contact:
Kristin Amico
ClickSoftware
Kristin.amico@clicksoftware.com
+1 781-272-5903
ClickSoftware Technologies Ltd
Victim Support Selects ClickSoftware's ShiftExpert via the Salesforce AppExchange
National victim support organization adopts cloud-based solution to provide quick and targeted emergency response
BURLINGTON, Massachusetts, December 8, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions for
the service industry, today announced that Victim Support [http://www.victimsupport.org.nz
], a New Zealand community organization that helps people affected by serious crime and
trauma, implemented ShiftExpert [http://www.clicksoftware.com/shiftexpert-app-salesforce1
]. Victim Support will use the cloud-based solution to schedule volunteers based on
availability and skill, allowing improved responsiveness to meet victims' needs. A native
Salesforce1 Mobile ready app, ClickSoftware's ShiftExpert optimizes employee assignments,
and gives employees and shift managers visibility into who works when, and deeper insight
into how the schedule will impact service levels and response times.
With ShiftExpert, the New Zealand based organization is empowered to:
- Extend the functionality of its existing Salesforce implementation to make
real-time scheduling and victim support decisions, and benefit from seeing all the
information in one view;
- Automate and optimize dispatch operations into a seamless process based on
accurate and up-to-date data;
- More quickly respond to victims' needs, including those in both urban and
rural areas;
- Build accurate reporting for regulatory and internal use.
Comments on the News
"ClickSoftware's ShiftExpert is a critical piece of our victim response plan," said
Chris Law, Contact Service Manager for Victim Support New Zealand. "We now have the
ability to fully utilize data in a comprehensive and streamlined way, enabling us to
automatically and easily create even the most complicated schedules that factor in
multiple regions and skillsets."
"ClickSoftware is dedicated to ensuring that businesses of all sizes have the tools
they need to make every moment of an interaction with clients matter, and this is done by
ensuring the right person is scheduled for the right job and with the right access to
information they need to be successful. Our unique 'optimization as a service' (OaaS)
technology brings enterprise grade sophistication to the mid-market at an affordable
price," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "We are proud to help
Victim Support in their efforts to aid the community."
Product Details
With ShiftExpert, organizations of all sizes are empowered to:
- Automate planning and execution of shifts for employees across different
departments;
- Review and optimize gaps between the availability of the workforce and
business demand;
- Control overtime costs and quickly react to exceptions;
- Increase employee satisfaction by incorporating employee working preferences,
shift trades and vacation requests into the work plan;
- Maximize customer satisfaction by meeting service level targets with well
rested and skilled employees.
To learn more, watch the ShiftExpert video demo
[http://www.clicksoftware.com/shiftexpert-app-salesforce1 ] or start your free trial
[https://appexchange.salesforce.com/listingDetail?listingId N3000000B5IdaEAF ] today.
About Salesforce AppExchange
Salesforce AppExchange is the world's leading enterprise apps marketplace that
empowers companies to sell, service, market and engage for the Internet of Customers. With
more than 2,600 partner apps and more than 2.7 million customer installs, it is the most
comprehensive source of social, mobile and connected cloud apps for business.
Salesforce, Salesforce1, AppExchange and others are among the trademarks of
salesforce.com, inc.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, Latin America and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter
[https://twitter.com/ClickSoftware ].
About Victim Support
Victim Support New Zealand is a nationwide free 24-hour community service for people
affected by serious crime and trauma (e.g. homicide, suicide, sudden death, serious and
grievous assaults, kidnapping, robbery), and civil defense emergencies (e.g. earthquakes)
and search and rescue events.
In the year to 30 June 2014, Victim Support helped 30,864 people with immediate
emotional support, practical information and assistance, an increase of nearly five per
cent over the previous year.
It is widely accepted that victims of crime and trauma who are not provided adequate
support in the immediate aftermath are at greater risk of experiencing things such as
post-traumatic stress disorder, depression and repeat victimization.
Victim Support helps empower victims to regain control of their lives and find
strength, hope and safety in the face of a very challenging situation.
There are 645 volunteer Support Workers delivering direct services, with support from
131 paid staff based in 62 offices across New Zealand in 11 service delivery areas - nine
geographical areas and two specialist services (i.e. homicide and suicide).
Volunteers are everyday Kiwis. Some are retired, many have full time jobs, men and
women of many cultures and beliefs. Some volunteers have been supported as victims
themselves. The support and care provided to people simply couldn't happen without the
dedication of Victim Support volunteers.
This Award-winning service is kept free through the ongoing support of its community
and was recently named 2014 Community of the Year.
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits to Victim Support New Zealand and its customers from using
ShiftExpert. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December
31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
Media Contact:
Kristin Amico
ClickSoftware
Kristin.amico@clicksoftware.com
+1 781-272-5903
ClickSoftware Technologies Ltd