16- 24 November is Aspect Optimization Week in Middle East

16- 24 November is Aspect Optimization Week in Middle East

DUBAI, UAE, November 16, 2014 /PRNewswire/ --

    - Studies show early adopters of Back office Optimization solutions realize savings of
20-40%

    - 70% of human resource which deliver customer experience and 17% of customer loyalty
reside within the back office

    - 60% of customer dissatisfaction sources are found in the back office

    Aspect Software, a leading provider of fully-integrated customer interaction
management [http://www.aspect.com/Pages/Products/Contact-Center-Software.aspx ], workforce
optimization [http://www.aspect.com/Pages/Products/Workforce-Optimization.aspx ],
back-office [http://www.aspect.com/Products-and-Services/Back-Office-Solutions ] and
award-winning cloud solutions
[http://www.aspect.com/en/Products-and-Services/Deployment-Flexibility/Cloud-Call-Centers ]
, is organizing a week-long meeting marathon in the Middle East. During the week of
16th-24th November 2014, a team of Optimization Solutions specialist will be meeting
clients across verticals in the region and discuss ways to derive benefits from the
adoption of optimization solutions.

    (Logo:
http://photos.prnewswire.com/prnh/20140922/706625-a )

    The Middle East region has been witnessing a steep rise in enterprise mobility
adoption and also complexities in process of customer experience management. Recent trends
have shown that in today's scenario, a lot is dependent on proper alignment of back-office
with front-office, and streamlined processes to manage customer experience better.

    The Middle East is a major geography for Aspect, and the company plans to tap the
potential the region holds for Optimization Solutions. Commenting on the importance of the
region for the company and the growth prospects Mr. Sanjay Gupta, MD- India, ASEAN &
Middle East said: "Today consumer demands the correct information & expected resolution on
an immediate basis. Aspect Optimization Solutions helps enterprises manage this, deliver
exceptional customer experience and yet gain savings through improved employee
productivity and streamlined processes."

    Aspect Optimization portfolio includes Aspect Workforce Management, Aspect Desktop
Analytics, Aspect Quality Management, Speech Analytics, Aspect Performance Management and
more. With an improvised customer value engines and cutting operational costs reduction up
to 50%, Aspect has delivered savings up to 40% in operational costs through the Back
Office portfolio itself and help improvise customer satisfaction.

    About Aspect

    Aspect's fully-integrated solution unifies the three most important facets of modern
customer engagement strategy: customer interaction management, workforce optimization, and
back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help
the world's most demanding contact centers and back offices seamlessly align their people,
processes and touch points to deliver remarkable customer experiences. For more
information, visit http://www.aspect.com .

    For Further Information Please Contact:

            Shailendra Tanwar
        Aspect
        shailendra.tanwar@aspect.com
        +91-9930134118

    Photo:
    http://photos.prnewswire.com/prnh/20140922/706625-a

Photo:http://photos.prnewswire.com/prnh/20140922/706625-a
http://photoarchive.ap.org/
Aspect Software