Aspect Software's Unified IP 7.3 to be Launched in the Middle East Market

Aspect Software's Unified IP 7.3 to be Launched in the Middle East Market

DUBAI, October 8, 2014 /PRNewswire/ --

                  Unified IP 7.3 Offers New Compliance Features, Greater TCO

       
        - New compliance features for proactive outreach to mobile devices assists
          customers with meeting TCPA requirements without sacrificing productivity
        - Greater integration with Aspect Social, Lithium Social Web Analytics

    Aspect Software, a leading provider of fully-integrated customer interaction
management [http://www.aspect.com/Pages/Products/Contact-Center-Software.aspx ], workforce
optimization [http://www.aspect.com/Pages/Products/Workforce-Optimization.aspx ],
back-office [http://www.aspect.com/Products-and-Services/Back-Office-Solutions ] and
award-winning cloud solutions
[http://www.aspect.com/en/Products-and-Services/Deployment-Flexibility/Cloud-Call-Centers ]
, announced the launch of Aspect(R) Unified IP(R) 7.3 in the Middle East region. Unified
IP 7.3 is a feature-rich customer contact solution that simplifies and flexibly manages
omni-channel interactions. Codenamed Mako Shark, Unified IP (UIP) 7.3, it improves upon
its predecessor by offering greater new proactive outreach compliance capabilities and
tighter integration with Aspect's social media interaction solution, ultimately providing
a lower total cost of ownership (TCO) than previous iterations.

    (Logo:
http://photos.prnewswire.com/prnh/20140922/706625-a )

    "In today's digital age, where consumers control the customer-company relationship,
predictive and proactive care is a necessity for delivering exceptional and differentiated
customer experiences. Because of this, optimal control over customer contact strategies
and agile operations to address changing business requirements is essential," says Sanjay
Gupta, Managing Director, ASEAN, India, Middle East and SAARC, Aspect Software. "UIP 7.3
provides just that by anticipating customer needs and contact strategies, engaging
customers more efficiently and effectively through multiple channels and choices, and
simplifying operations and drive return on investment."

    Unified IP 7.3 is the optimal solution to meet and exceed today's consumer
expectations by providing a consistent Omni-channel customer experience, regardless of
contact method. The 7.3 release brings additional user flexibility and efficiencies to
inbound contact handling which minimizes customer time and effort, making it easier to
engage. The 7.3 release also improves on Aspect Unified IP's full set of compliance
capabilities with new functionality that allows enterprises to adhere to the mobile device
dialling requirements.

    "Companies continue to look for ways to cut costs while still providing more value to
their customers and addressing ever-changing consumer demands," continues Gupta. "Our aim
is to equip our customers with the necessary tools that help them provide effective
customer interaction management."

    About Aspect: Aspect's fully-integrated solution unifies the three most important
facets of modern contact center management; customer interaction management, workforce
optimization, and back-office. Aspect offers full suite of cloud, hosted and hybrid
deployment options to world's most demanding contact centers.

    For more information, visit
http://www.aspect.com/products-and-services/contact-center-software/aspect-unified-ip-7-3
. Or write to shailendra.tanwar@aspect.com

    Shailendra Tanwar, Mobile: +91-9930134118, Email: shailendra.tanwar@aspect.com

    Photo:
    http://photos.prnewswire.com/prnh/20140922/706625-a

Photo:http://photos.prnewswire.com/prnh/20140922/706625-a
http://photoarchive.ap.org/
Aspect Software