MAYKOR Expands Business With Managed Field Worker Scheduling Services Using ClickSoftware
Poster: SySAdmin
Posted on March 6, 2014 at 3:14:01 AM
MAYKOR Expands Business With Managed Field Worker Scheduling Services Using ClickSoftware
Mobile workforce management solution to provide rapid ROI through scheduling efficiencies and mobile connectivity
BURLINGTON, Massachusetts and MOSCOW, March 6, 2014 /PRNewswire/ --
MAYKOR [http://www.maykor.com ], the leading Russian provider of IT and business
process outsourcing, is now providing managed dispatch and scheduling services to its
customers using scheduling and mobility solutions from ClickSoftware Technologies
[http://www.clicksoftware.com ] Ltd. (NasdaqGS: CKSW), the leading provider of mobile
workforce management solutions for the service industry. In addition, the outsourcing
company is also relying on ClickSoftware to streamline their own operations.
MAYKOR's new service offering is designed for large, geographically diverse customers
with large numbers of mobile field workers in industries including IT, and maintenance and
supply providers. Using ClickSoftware's solutions to prioritize and optimize the schedule,
while enabling real-time communications between workers and the back office, MAYKOR's
offering ensures the right field specialist with the right equipment is dispatched to the
most appropriate job in the most optimized way. Customers using the managed service will
benefit by: increasing employee productivity, increasing the number of jobs completed per
day, reducing repeat visits, and having a more streamlined workflow and better document
management.
"The reputation of our business is based on the speed and efficiency of services
provided," said Sergey Sulgin, President of MAYKOR. "Given our many years of successful
experience in organizing and managing service activities across Russia, ClickSoftware has
enabled us to provide the best service to help our customers optimize field service
processes as much as possible, which ultimately improves the long-term operating
efficiency through the use of analytics and reports."
The ClickSoftware powered mobile field engineer management solution will allow more
requests, and more jobs to be fulfilled daily. In addition, mobile staff and managers will
have access to information via mobile devices online or offline. This will optimize the
workflow of employees who will be able to communicate easily with each other and with the
back-office systems.
"The Russian market is evolving, and service experience is a competitive
differentiator. ClickSoftware is able to create streamlined and more efficient operations
in Russia and all over the globe, enabling businesses to successfully address the
challenges of delivering great service while maintaining profitability," said Dr. Moshe
BenBassat, Founder and CEO of ClickSoftware. "We are proud to work with MAYKOR to ensure
that the proper systems and processes for their customers are in place to support mobile
workers in the field and give managers the visibility needed to monitor essential
performance and metrics."
Furthermore, MAYKOR uses the ClickSoftware to manage its own service engineers
throughout Russia. The system provides transparency and optimization of the entire process
from work scheduling to reflection of actual results of the work performance. Automatic
scheduling capabilities allow dispatchers to obtain an optimal schedule of work taking
into account such factors as the current location of the engineers and addresses of
service provision, skills and qualifications required to perform the work, man-loading,
etc. Along with the use of the mobile ClickSoftware solution by the engineers, it was
possible not only to increase the utilization of engineers' working time, but also to
achieve maximum efficiency and compliance with the SLA levels with customers when
performing both scheduled and emergency operations.
About MAYKOR (MAYKOR LLC) is the largest company in the Russian market of IT and
business process outsourcing. The MAYKOR's mission is the effective operation of
infrastructure and management of support functions of large and medium-sized enterprises
across the country. Having its own network consisting of 83 branches and 400 local units
and covering the entire territory of Russia, MAYKOR provides services on the one stop-shop
principle. The company's staff numbers more than 4,000 certified specialists.
There are more than 1,200 companies among the customers of MAYKOR, including the
largest geographically distributed companies of all industries. MAYKOR has a unique
competence center, additional technical specialist industry-specific training programs, an
advanced logistics infrastructure, an automated service rendering monitoring and control
system, a quality management system in accordance with the ISO international standards.
MAYKOR includes such subsidiaries as GMCS, ENSPACE, BetterFly etc.
http://www.maykor.com.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, Latin America and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter.
SafeHarbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits to MAYKOR and its customers from using ClickSoftware's
mobility and scheduling solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including those discussed in the
"Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the
year ended December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
ClickSoftware Technologies Ltd
Mobile workforce management solution to provide rapid ROI through scheduling efficiencies and mobile connectivity
BURLINGTON, Massachusetts and MOSCOW, March 6, 2014 /PRNewswire/ --
MAYKOR [http://www.maykor.com ], the leading Russian provider of IT and business
process outsourcing, is now providing managed dispatch and scheduling services to its
customers using scheduling and mobility solutions from ClickSoftware Technologies
[http://www.clicksoftware.com ] Ltd. (NasdaqGS: CKSW), the leading provider of mobile
workforce management solutions for the service industry. In addition, the outsourcing
company is also relying on ClickSoftware to streamline their own operations.
MAYKOR's new service offering is designed for large, geographically diverse customers
with large numbers of mobile field workers in industries including IT, and maintenance and
supply providers. Using ClickSoftware's solutions to prioritize and optimize the schedule,
while enabling real-time communications between workers and the back office, MAYKOR's
offering ensures the right field specialist with the right equipment is dispatched to the
most appropriate job in the most optimized way. Customers using the managed service will
benefit by: increasing employee productivity, increasing the number of jobs completed per
day, reducing repeat visits, and having a more streamlined workflow and better document
management.
"The reputation of our business is based on the speed and efficiency of services
provided," said Sergey Sulgin, President of MAYKOR. "Given our many years of successful
experience in organizing and managing service activities across Russia, ClickSoftware has
enabled us to provide the best service to help our customers optimize field service
processes as much as possible, which ultimately improves the long-term operating
efficiency through the use of analytics and reports."
The ClickSoftware powered mobile field engineer management solution will allow more
requests, and more jobs to be fulfilled daily. In addition, mobile staff and managers will
have access to information via mobile devices online or offline. This will optimize the
workflow of employees who will be able to communicate easily with each other and with the
back-office systems.
"The Russian market is evolving, and service experience is a competitive
differentiator. ClickSoftware is able to create streamlined and more efficient operations
in Russia and all over the globe, enabling businesses to successfully address the
challenges of delivering great service while maintaining profitability," said Dr. Moshe
BenBassat, Founder and CEO of ClickSoftware. "We are proud to work with MAYKOR to ensure
that the proper systems and processes for their customers are in place to support mobile
workers in the field and give managers the visibility needed to monitor essential
performance and metrics."
Furthermore, MAYKOR uses the ClickSoftware to manage its own service engineers
throughout Russia. The system provides transparency and optimization of the entire process
from work scheduling to reflection of actual results of the work performance. Automatic
scheduling capabilities allow dispatchers to obtain an optimal schedule of work taking
into account such factors as the current location of the engineers and addresses of
service provision, skills and qualifications required to perform the work, man-loading,
etc. Along with the use of the mobile ClickSoftware solution by the engineers, it was
possible not only to increase the utilization of engineers' working time, but also to
achieve maximum efficiency and compliance with the SLA levels with customers when
performing both scheduled and emergency operations.
About MAYKOR (MAYKOR LLC) is the largest company in the Russian market of IT and
business process outsourcing. The MAYKOR's mission is the effective operation of
infrastructure and management of support functions of large and medium-sized enterprises
across the country. Having its own network consisting of 83 branches and 400 local units
and covering the entire territory of Russia, MAYKOR provides services on the one stop-shop
principle. The company's staff numbers more than 4,000 certified specialists.
There are more than 1,200 companies among the customers of MAYKOR, including the
largest geographically distributed companies of all industries. MAYKOR has a unique
competence center, additional technical specialist industry-specific training programs, an
advanced logistics infrastructure, an automated service rendering monitoring and control
system, a quality management system in accordance with the ISO international standards.
MAYKOR includes such subsidiaries as GMCS, ENSPACE, BetterFly etc.
http://www.maykor.com.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, Latin America and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter.
SafeHarbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits to MAYKOR and its customers from using ClickSoftware's
mobility and scheduling solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including those discussed in the
"Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the
year ended December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
ClickSoftware Technologies Ltd