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xMatters(TM) Certified by ServiceNow for Seamless Integration
SAN RAMON, California, January 9, 2014 /PRNewswire/ --
Certification Ensures xMatters' IT Alerting and Communications Platform is
Fully Integrated with Leading SaaS IT Management [http://www.service-now.com/what-we-do ]
Solution
xMatters, inc., a global leader in enabling business processes with communications,
announced today that its leading cloud-based, automated messaging and communications
platform is now certified for integration with ServiceNow [http://www.service-now.com ],
the enterprise IT cloud company. With this integration, companies who are currently using
ServiceNow's industry-leading IT management solutions will be able to utilize xMatters'
for incident management, creating a single consolidated platform to manage all
communications throughout the enterprise.
"ServiceNow's leadership as a transformational SaaS IT provider combined with
xMatters' cloud based communications platform enables large organizations to stop
overwhelming staff with too many alerts that don't matter," said Troy McAlpin, CEO of
xMatters. "Organizations can now target the right person, deliver content in any language
to any device, enabling a quicker resolution time. Our mutual clients can now take
advantage of the certified integration, which assures rapid value and interoperability."
With this certified integration, the accessibility of xMatters' communications
technology allows customers to design processes and workflows, reducing mean time to
restore critical services and enable proactive communications to key stakeholders.
Automated conference calls, increase in the signal to noise ratio of IT notifications, and
mobile-enabled workflows are the hallmarks of successful joint ServiceNow and xMatters
customers.
"Our ServiceNow implementation was the first step in becoming a more automated IT shop
meeting the needs of a rapidly innovating broader organization," said Anoop Malkani, Head
of Enterprise Service Management, British Sky. "We added automated incident creation and
updates via an integration with HP OpenView. xMatters extends that automation by ensuring
when IT incidents occur, communications are delivered to appropriate audiences with the
most relevant messages and dramatically reduce Incident Response Time. This could be a
response-required SMS to a resolution team member or an 'FYI' email to a manager. xMatters
gives us the flexibility to align our communications with the type of incident we are
dealing with, to customize messages to cater to the individual recipients and with the
assurance that we can focus on resolving incidents - not worrying about internal message
delivery."
xMatters' IT management solution is now accessible through ServiceNow's Certified
Partner Integrations [http://www.servicenow.com/certified-partner-integrations.do ].
About xMatters, inc.
xMatters enables any business process or application to trigger two-way communications
(text, voice, email, SMS, etc.) throughout the extended enterprise. The company's
cloud-based solution allows for enterprise-grade scaling and delivery during
time-sensitive events. More than 1,000 leading global firms use xMatters to ensure
business operations run smoothly and effectively during incidents such as IT failures,
product recalls, natural disasters, dynamic staffing, service outages, medical emergencies
and supply-chain disruption. Founded in 2000 as AlarmPoint Systems, xMatters is
headquartered in San Ramon, CA with European operations based in London. More information
is available at http://www.xMatters.com Follow us on Twitter
[http://twitter.com/#!/xMatters_inc ] and Facebook [https://www.facebook.com/xMatters ].
xMatters
CONTACT: Media contact: Simon Glazer, Elate Communications, simon.glazer@elatecommunications.com, +44(0)7767-382-946
xMatters(TM) Certified by ServiceNow for Seamless Integration
SAN RAMON, California, January 9, 2014 /PRNewswire/ --
Certification Ensures xMatters' IT Alerting and Communications Platform is
Fully Integrated with Leading SaaS IT Management [http://www.service-now.com/what-we-do ]
Solution
xMatters, inc., a global leader in enabling business processes with communications,
announced today that its leading cloud-based, automated messaging and communications
platform is now certified for integration with ServiceNow [http://www.service-now.com ],
the enterprise IT cloud company. With this integration, companies who are currently using
ServiceNow's industry-leading IT management solutions will be able to utilize xMatters'
for incident management, creating a single consolidated platform to manage all
communications throughout the enterprise.
"ServiceNow's leadership as a transformational SaaS IT provider combined with
xMatters' cloud based communications platform enables large organizations to stop
overwhelming staff with too many alerts that don't matter," said Troy McAlpin, CEO of
xMatters. "Organizations can now target the right person, deliver content in any language
to any device, enabling a quicker resolution time. Our mutual clients can now take
advantage of the certified integration, which assures rapid value and interoperability."
With this certified integration, the accessibility of xMatters' communications
technology allows customers to design processes and workflows, reducing mean time to
restore critical services and enable proactive communications to key stakeholders.
Automated conference calls, increase in the signal to noise ratio of IT notifications, and
mobile-enabled workflows are the hallmarks of successful joint ServiceNow and xMatters
customers.
"Our ServiceNow implementation was the first step in becoming a more automated IT shop
meeting the needs of a rapidly innovating broader organization," said Anoop Malkani, Head
of Enterprise Service Management, British Sky. "We added automated incident creation and
updates via an integration with HP OpenView. xMatters extends that automation by ensuring
when IT incidents occur, communications are delivered to appropriate audiences with the
most relevant messages and dramatically reduce Incident Response Time. This could be a
response-required SMS to a resolution team member or an 'FYI' email to a manager. xMatters
gives us the flexibility to align our communications with the type of incident we are
dealing with, to customize messages to cater to the individual recipients and with the
assurance that we can focus on resolving incidents - not worrying about internal message
delivery."
xMatters' IT management solution is now accessible through ServiceNow's Certified
Partner Integrations [http://www.servicenow.com/certified-partner-integrations.do ].
About xMatters, inc.
xMatters enables any business process or application to trigger two-way communications
(text, voice, email, SMS, etc.) throughout the extended enterprise. The company's
cloud-based solution allows for enterprise-grade scaling and delivery during
time-sensitive events. More than 1,000 leading global firms use xMatters to ensure
business operations run smoothly and effectively during incidents such as IT failures,
product recalls, natural disasters, dynamic staffing, service outages, medical emergencies
and supply-chain disruption. Founded in 2000 as AlarmPoint Systems, xMatters is
headquartered in San Ramon, CA with European operations based in London. More information
is available at http://www.xMatters.com Follow us on Twitter
[http://twitter.com/#!/xMatters_inc ] and Facebook [https://www.facebook.com/xMatters ].
xMatters
CONTACT: Media contact: Simon Glazer, Elate Communications, simon.glazer@elatecommunications.com, +44(0)7767-382-946