Trilogy Keeping Customers Comfortable with Cloud-Based Real-Time Mobile Communications from ClickSoftware
Poster: SySAdmin
Posted on November 20, 2013 at 8:35:01 AM
Trilogy Keeping Customers Comfortable with Cloud-Based Real-Time Mobile Communications from ClickSoftware
Australia HVAC service provider chooses ClickSoftware's cloud-based solutions to deliver exceptional service while streamlining operations
BURLINGTON, Massachusetts, November 20, 2013 /PRNewswire/ --
Recognizing the strategic role that enterprise mobility
[http://www.clicksoftware.com/mobility-solutions-mobile-workforce-management-clickmobile.htm ]
plays in enhancing field force productivity and communication, Trilogy Services
[http://www.trilogyservices.com.au ] has turned to ClickSoftware Technologies Ltd.
[http://www.clicksoftware.com ] (NasdaqGS: CKSW), to balance the need to provide excellent
customer experience while increasing the efficiency of its national mobile workforce.
Using an integrated suite of ClickSoftware cloud solutions
[http://www.clicksoftware.com/solutions-saas-field-service-management.htm ], Trilogy will
intelligently plan and execute effective service for customers of its industrial heating,
ventilation and air conditioning (HVAC) business, resulting in increased real-time
visibility, control and productivity of the field service force while enjoying significant
time and cost savings.
"ClickSoftware's robust and flexible cloud-based solution will deliver an always-on
connection to our field force, allowing Trilogy to make real-time decisions as business
needs change and arms us with the mobile technology that will differentiate our level of
service," said Mark Williamson, CEO of Trilogy. "Following the Trilogy roll-out, the
company will also deploy ClickSoftware in the New Zealand business unit, Cowley Services,
during the first half of 2014."
After completing a quick cloud implementation, Trilogy will benefit from
ClickSoftware's scheduling and mobility solutions by:
- Improving customer service through real-time mobile connectivity
- Increasing productivity of field workers by prioritizing and optimizing
scheduling
- Providing business-wide visibility for management, field staff and back office
employees
- Reducing billing cycles with more accurate information gathered in real-time
from mobile devices
Trilogy will provide its field technicians the flexibility to access the same
ClickSoftware solution using a variety of mobile devices and platforms, which field
technicians can use for everything from accessing maps and driving directions, to health
and safety compliance checklists on site. ClickSoftware's device agnostic approach
supports the growing trend toward enterprise BYOD (Bring Your Own Device).
"Our clients have a choice. Whether delivered in the cloud, or installed on site, the
service industry knows ClickSoftware's solutions leads to faster customer response and
efficient allocation of field resources across the territories," said Dr. Moshe BenBassat,
Founder and CEO of ClickSoftware. "ClickSoftware's expertise working with global services
organizations will enable Trilogy to improve and track performance, and further strengthen
their position as the leading HVAC and refrigeration maintenance business in Australia."
About Trilogy
Trilogy Services is a national provider of commercial and industrial HVAC and
Refrigeration solutions across Australia. Our core service offering includes HVAC design
and installation, servicing and maintenance as well as 24-hour emergency breakdown
assistance.
With a field force of 200 qualified technicians located across 13 branches, Trilogy
has the capability and capacity to provide clients from a variety of industry sectors with
tailored solutions to optimize and maintain their HVAC assets.
Operating with a customer centric approach, our solutions are driven by the needs and
requirements of the clients first and foremost. Our services are engineered to provide our
clients with increased asset lifecycle visibility and management, giving them greater
control over operating costs and resource planning. To find out more, please visit
http://www.trilogyservices.com.au.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, Latin America and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter
[https://twitter.com/ClickSoftware ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits to Trilogy Services from using ClickSoftware's cloud-based
solutions. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December
31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
ClickSoftware Technologies Ltd
Australia HVAC service provider chooses ClickSoftware's cloud-based solutions to deliver exceptional service while streamlining operations
BURLINGTON, Massachusetts, November 20, 2013 /PRNewswire/ --
Recognizing the strategic role that enterprise mobility
[http://www.clicksoftware.com/mobility-solutions-mobile-workforce-management-clickmobile.htm ]
plays in enhancing field force productivity and communication, Trilogy Services
[http://www.trilogyservices.com.au ] has turned to ClickSoftware Technologies Ltd.
[http://www.clicksoftware.com ] (NasdaqGS: CKSW), to balance the need to provide excellent
customer experience while increasing the efficiency of its national mobile workforce.
Using an integrated suite of ClickSoftware cloud solutions
[http://www.clicksoftware.com/solutions-saas-field-service-management.htm ], Trilogy will
intelligently plan and execute effective service for customers of its industrial heating,
ventilation and air conditioning (HVAC) business, resulting in increased real-time
visibility, control and productivity of the field service force while enjoying significant
time and cost savings.
"ClickSoftware's robust and flexible cloud-based solution will deliver an always-on
connection to our field force, allowing Trilogy to make real-time decisions as business
needs change and arms us with the mobile technology that will differentiate our level of
service," said Mark Williamson, CEO of Trilogy. "Following the Trilogy roll-out, the
company will also deploy ClickSoftware in the New Zealand business unit, Cowley Services,
during the first half of 2014."
After completing a quick cloud implementation, Trilogy will benefit from
ClickSoftware's scheduling and mobility solutions by:
- Improving customer service through real-time mobile connectivity
- Increasing productivity of field workers by prioritizing and optimizing
scheduling
- Providing business-wide visibility for management, field staff and back office
employees
- Reducing billing cycles with more accurate information gathered in real-time
from mobile devices
Trilogy will provide its field technicians the flexibility to access the same
ClickSoftware solution using a variety of mobile devices and platforms, which field
technicians can use for everything from accessing maps and driving directions, to health
and safety compliance checklists on site. ClickSoftware's device agnostic approach
supports the growing trend toward enterprise BYOD (Bring Your Own Device).
"Our clients have a choice. Whether delivered in the cloud, or installed on site, the
service industry knows ClickSoftware's solutions leads to faster customer response and
efficient allocation of field resources across the territories," said Dr. Moshe BenBassat,
Founder and CEO of ClickSoftware. "ClickSoftware's expertise working with global services
organizations will enable Trilogy to improve and track performance, and further strengthen
their position as the leading HVAC and refrigeration maintenance business in Australia."
About Trilogy
Trilogy Services is a national provider of commercial and industrial HVAC and
Refrigeration solutions across Australia. Our core service offering includes HVAC design
and installation, servicing and maintenance as well as 24-hour emergency breakdown
assistance.
With a field force of 200 qualified technicians located across 13 branches, Trilogy
has the capability and capacity to provide clients from a variety of industry sectors with
tailored solutions to optimize and maintain their HVAC assets.
Operating with a customer centric approach, our solutions are driven by the needs and
requirements of the clients first and foremost. Our services are engineered to provide our
clients with increased asset lifecycle visibility and management, giving them greater
control over operating costs and resource planning. To find out more, please visit
http://www.trilogyservices.com.au.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, Latin America and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter
[https://twitter.com/ClickSoftware ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits to Trilogy Services from using ClickSoftware's cloud-based
solutions. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December
31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
ClickSoftware Technologies Ltd