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Apache CloudStack Matures With First Commercial Support Offering
LONDON, November 20, 2013 /PRNewswire/ --
ShapeBlue, the leading independent global CloudStack integrator, today announced that
it will be the first to offer commercial support of Apache CloudStack.
ShapeBlue will offer professional, 24x7x365, enterprise grade support for IaaS
infrastructures built on Apache CloudStack. The service will offer SLAs and is provided by
an organisation that is a centre of excellence in the design and deployment of CloudStack
infrastructures.
Giles Sirett, ShapeBlue CEO, explained: "For 12 months we've had increasing demand for
formalised CloudStack support services. We support many customers but to date have not
offered an SLA-based model. As Apache CloudStack adoption increases we see demand for a
service that offers expert support - our customers want the benefits of open source, but
also professional, responsive support as with a traditional vendor product."
"We can provide this because of the deep knowledge and expertise we have from building
some of the world's largest CloudStack infrastructures, and also our capabilities with
associated network, storage and compute technologies. We've developed a global support
capability in order to offer the high service levels our customers demand. We have piloted
the service with a number of customers and received overwhelmingly positive feedback."
Regarding ShapeBlue's involvement with the Apache CloudStack project, Sirett
commented:
"We will be greatly increasing our contribution to the Apache project, with the
creation of a dedicated CloudStack Software Engineering Team. Key to us is contributing
all of our work back into the project. At this stage, we have no plans to offer a
commercial distribution as we feel that this undermines the true value of open source
software like CloudStack. Other open source projects suffer from fragmentation by
participant vendors and we do not wish this to happen with Apache CloudStack."
The core support service will offer heterogeneous support for cloud infrastructures,
guaranteed response times of 1 hour for high priority incidents, 24x7x365 coverage and a
product patching service. Furthermore, a unique "Instant Guru" service will allow
customers to discuss architecture questions and design changes using web-chat, outside of
the formalised support structure.
Sirett concluded: "That demand has been created for this service demonstrates the
momentum that Apache CloudStack is gaining. We work hard to make sure that we offer the
highest levels of support, delivered by the best people. We are excited to be first in the
market with this service."
ShapeBlue
CONTACT: Giles Sirett, info@itpr.co.uk, Tel: +44-20-3603-0541
Apache CloudStack Matures With First Commercial Support Offering
LONDON, November 20, 2013 /PRNewswire/ --
ShapeBlue, the leading independent global CloudStack integrator, today announced that
it will be the first to offer commercial support of Apache CloudStack.
ShapeBlue will offer professional, 24x7x365, enterprise grade support for IaaS
infrastructures built on Apache CloudStack. The service will offer SLAs and is provided by
an organisation that is a centre of excellence in the design and deployment of CloudStack
infrastructures.
Giles Sirett, ShapeBlue CEO, explained: "For 12 months we've had increasing demand for
formalised CloudStack support services. We support many customers but to date have not
offered an SLA-based model. As Apache CloudStack adoption increases we see demand for a
service that offers expert support - our customers want the benefits of open source, but
also professional, responsive support as with a traditional vendor product."
"We can provide this because of the deep knowledge and expertise we have from building
some of the world's largest CloudStack infrastructures, and also our capabilities with
associated network, storage and compute technologies. We've developed a global support
capability in order to offer the high service levels our customers demand. We have piloted
the service with a number of customers and received overwhelmingly positive feedback."
Regarding ShapeBlue's involvement with the Apache CloudStack project, Sirett
commented:
"We will be greatly increasing our contribution to the Apache project, with the
creation of a dedicated CloudStack Software Engineering Team. Key to us is contributing
all of our work back into the project. At this stage, we have no plans to offer a
commercial distribution as we feel that this undermines the true value of open source
software like CloudStack. Other open source projects suffer from fragmentation by
participant vendors and we do not wish this to happen with Apache CloudStack."
The core support service will offer heterogeneous support for cloud infrastructures,
guaranteed response times of 1 hour for high priority incidents, 24x7x365 coverage and a
product patching service. Furthermore, a unique "Instant Guru" service will allow
customers to discuss architecture questions and design changes using web-chat, outside of
the formalised support structure.
Sirett concluded: "That demand has been created for this service demonstrates the
momentum that Apache CloudStack is gaining. We work hard to make sure that we offer the
highest levels of support, delivered by the best people. We are excited to be first in the
market with this service."
ShapeBlue
CONTACT: Giles Sirett, info@itpr.co.uk, Tel: +44-20-3603-0541