NewVoiceMedia Leverages the Twilio Communications Platform to Reshape the Modern Contact Center
Poster: SySAdmin
Posted on November 14, 2013 at 11:42:01 AM
NewVoiceMedia Leverages the Twilio Communications Platform to Reshape the Modern Contact Center
Partnership to be officially launched with world record contact center challenge
SAN FRANCISCO, November 14, 2013 /PRNewswire/ --
Cloud contact center vendor NewVoiceMedia announcesa strategic agreement with cloud
communications leader Twilio to further accelerate deployment, improve usability and
enhance the customer experience. The partnership will be officially launched on November
20th with an attempt to set a new world record for building a contact center in less than
30 minutes, complete with full telephony infrastructure, call flow, ACD, WebRTC delivery
and intelligent routing capabilities.
The agreement strengthens NewVoiceMedia's telephony capabilities in North America and
supports further growth in the region. The company will benefit from inbound and outbound
routing from Twilio's network - an instant, agile cloud telephony infrastructure that will
enable the business to deliver its market-leading solutions to customers across the world
even more quickly. NewVoiceMedia's ContactWorld integrates seamlessly with Twilio to offer
scalable, robust and reliable telephony globally through a single platform.
NewVoiceMedia's solutions are instantly deployable and provide patented routing
capabilities, enabling businesses of all sizes to deliver a personalized and unique
customer experience, quickly and securely. Speed of deployment is critical, as the company
ensures customers are delivering added value to their organization as soon as possible.
NewVoiceMedia is rapidly expanding throughout North America, having recently benefited
from $35m in a Series C round of funding led by Bessemer Venture Partners, and serves
thousands of agents in 40 countries on five continents, including Parcelforce, QlikView,
DPD, SHL Group and Topcon Positioning Systems.
Jonathan Gale, CEO of NewVoiceMedia, comments, "We're delighted to announce our
partnership with Twilio to enable faster deployments for our customers' telephony
infrastructures and acceleration of our technology into live customer environments. Our
true cloud solutions are available, secure and scalable and we're continually tapping into
major technological developments to ensure every customer interaction is a great
experience."
Twilio Chief Revenue Officer Bobby Napiltonia comments, "We've been hugely impressed
with NewVoiceMedia's suite of multi-tenant cloud contact center solutions and the customer
experience they create. NewVoiceMedia is in the process of disrupting one of the biggest
technology markets in the world and we are very excited to be supporting its rapid
expansion and helping shape the future of business communications."
The world record attempt will take place on Wednesday November 20th from 12pm at
Twilio's San Francisco headquarters. Register to attend at http://www.newvoicemedia.com
[http://www.newvoicemedia.com/news/dreamforce-%2713/dreamforce-world-record-attempt ].
NewVoiceMedia
CONTACT: Contact: Nicola Brookes, 07500006458
Partnership to be officially launched with world record contact center challenge
SAN FRANCISCO, November 14, 2013 /PRNewswire/ --
Cloud contact center vendor NewVoiceMedia announcesa strategic agreement with cloud
communications leader Twilio to further accelerate deployment, improve usability and
enhance the customer experience. The partnership will be officially launched on November
20th with an attempt to set a new world record for building a contact center in less than
30 minutes, complete with full telephony infrastructure, call flow, ACD, WebRTC delivery
and intelligent routing capabilities.
The agreement strengthens NewVoiceMedia's telephony capabilities in North America and
supports further growth in the region. The company will benefit from inbound and outbound
routing from Twilio's network - an instant, agile cloud telephony infrastructure that will
enable the business to deliver its market-leading solutions to customers across the world
even more quickly. NewVoiceMedia's ContactWorld integrates seamlessly with Twilio to offer
scalable, robust and reliable telephony globally through a single platform.
NewVoiceMedia's solutions are instantly deployable and provide patented routing
capabilities, enabling businesses of all sizes to deliver a personalized and unique
customer experience, quickly and securely. Speed of deployment is critical, as the company
ensures customers are delivering added value to their organization as soon as possible.
NewVoiceMedia is rapidly expanding throughout North America, having recently benefited
from $35m in a Series C round of funding led by Bessemer Venture Partners, and serves
thousands of agents in 40 countries on five continents, including Parcelforce, QlikView,
DPD, SHL Group and Topcon Positioning Systems.
Jonathan Gale, CEO of NewVoiceMedia, comments, "We're delighted to announce our
partnership with Twilio to enable faster deployments for our customers' telephony
infrastructures and acceleration of our technology into live customer environments. Our
true cloud solutions are available, secure and scalable and we're continually tapping into
major technological developments to ensure every customer interaction is a great
experience."
Twilio Chief Revenue Officer Bobby Napiltonia comments, "We've been hugely impressed
with NewVoiceMedia's suite of multi-tenant cloud contact center solutions and the customer
experience they create. NewVoiceMedia is in the process of disrupting one of the biggest
technology markets in the world and we are very excited to be supporting its rapid
expansion and helping shape the future of business communications."
The world record attempt will take place on Wednesday November 20th from 12pm at
Twilio's San Francisco headquarters. Register to attend at http://www.newvoicemedia.com
[http://www.newvoicemedia.com/news/dreamforce-%2713/dreamforce-world-record-attempt ].
NewVoiceMedia
CONTACT: Contact: Nicola Brookes, 07500006458