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Workplace Celebrates Success of its Proprietary Schedule Quality Rating With 'Workplace: The Game'
LONDON, September 24, 2013 /PRNewswire/ --
Today, cloud-based workforce management provider, Workplace
[http://www.workplacesystems.com ], is claiming a retail industry first by launching a
fully playable video game, 'Workplace: The Game'. The game launches to celebrate
Workplace's continued success with its proprietary Schedule Quality Rating (SQR), the only
application of gamification in workforce management software.
Workplace is the leader in workforce labour forecasting and scheduling, and its SQR is
at the heart of improving the overall efficiency of store operations to drive increased
conversion and, in turn, sales. SQR takes a retailer's selection of key performance
indicators such as service levels, ineffectiveness, forecast labour to sales ratio, hours
vs budget conversion rate, staffing level compliance and overtime, and presents them in a
simple to understand one-to-five star rating for a schedule.
Players of 'Workplace: The Game' assume the role of operations manager and are tasked
with achieving five star SQRs and running an efficient store that makes a healthy profit.
The game is a simplified parody of the real life scheduling and forecasting modules of the
WFM software and reflects a number of its features, including the ability to:
- Measure the quality of schedules created against pre-determined KPIs with
the five-star Schedule Quality Rating and challenging schedulers to publish only
schedules with three stars or better
- Respond to forecasting to generate an accurate overview of the labour hours
required to ensure cost-effective and productive staffing deployment across the store
estate
- Select staff with the right skills to be in the right part of the store at the
right time
- Monitor working hours across all team members to ensure nobody is overworked
or working costly overtime hours at a premium rate
- Ensure that a suitable number of staff are present on the shop floor to meet
the demand of busy footfall periods
The Workplace 'eye' guides players through the game to help them achieve a high SQR by
offering guidance on managing the store environment and alerting them to hazards such as
spillages in the aisles or staff becoming unhappy from being overworked. Like Workplace's
software which is cloud-based, and can therefore be up and running in a short timeframe,
'Workplace: The Game' is built in HTML 5 so players can begin instant gameplay from any
internet-enabled device.
Britt Davies, chief marketing officer at Workplace, comments: "The SQR is part of
delivering the Workplace vision: Your workforce, simpler to manage. The one-to-five star
score indicates the quality of a schedule, and places managers in healthy competition with
one another. The gamification element of the platform has proved to be effective for
clients in driving sales as well as employee engagement, so what better way to celebrate
this success than by creating a fun and engaging video game that incorporates the SQR
element of the Workplace proposition."
"When we initially inputted our original schedules into Workplace Online, we realised
they were averaging around a two star rating," says Kosta Theodorou, vice president of
finance and operations with Wireless Vision. "The visual of the SQR and the graph included
with the Workplace platform is now helping us achieve a higher rating and moving us closer
to our goal of a four star rating."
Rajat Paharia, widely regarded as the 'father' of gamification and the founder and CPO
of Bunchball, comments: "In simple terms, gamification takes the motivational techniques
that video game designers have used for years to motivate players and uses them in
non-game contexts. These techniques include, but aren't limited to, such things as giving
users goals to accomplish, rewarding them with badges and engaging them with competition
which encourages them to collaborate in teams, giving them status by levelling up and
enabling them to earn points."[1]
Play 'Workplace: The Game' by clicking here:
http://www.workplacesystems.com/thegame
About Workplace
Workplace is the leading supplier of workforce management solutions in the cloud. With
over 26 years' experience in scheduling, forecasting and time and attendance, it is
dedicated to making its clients' workforces simpler to manage. Workplace's cloud-based
solutions enable organisations to create competitive advantage through improved
productivity, visibility and control of costs, sales growth, more engaged employees and
better customer service. Workplace's rapid implementation approach combined with its
industry expertise and highly intuitive cloud-based solutions delivers a faster return on
investment to its clients. With offices in the UK, US and Australia, Workplace clients
include: Coral, Chelmsford Star Co-op, H&M, Metro Group, Next, Rite Aid, Subway, Wickes
and World Duty Free. For more information: http://www.workplacesystems.com.
[1]Rajat Paharia, Loyalty 3.0: How Big Data and Gamification are Revolutionizing
Customer and Employee Engagement (New York: McGraw-Hill Education, 2013), 65
Workplace
CONTACT: Media Contacts: George Hayley / Erin Healey, workplace@threepipe.co.uk, 0011-44-207-632-4800
Workplace Celebrates Success of its Proprietary Schedule Quality Rating With 'Workplace: The Game'
LONDON, September 24, 2013 /PRNewswire/ --
Today, cloud-based workforce management provider, Workplace
[http://www.workplacesystems.com ], is claiming a retail industry first by launching a
fully playable video game, 'Workplace: The Game'. The game launches to celebrate
Workplace's continued success with its proprietary Schedule Quality Rating (SQR), the only
application of gamification in workforce management software.
Workplace is the leader in workforce labour forecasting and scheduling, and its SQR is
at the heart of improving the overall efficiency of store operations to drive increased
conversion and, in turn, sales. SQR takes a retailer's selection of key performance
indicators such as service levels, ineffectiveness, forecast labour to sales ratio, hours
vs budget conversion rate, staffing level compliance and overtime, and presents them in a
simple to understand one-to-five star rating for a schedule.
Players of 'Workplace: The Game' assume the role of operations manager and are tasked
with achieving five star SQRs and running an efficient store that makes a healthy profit.
The game is a simplified parody of the real life scheduling and forecasting modules of the
WFM software and reflects a number of its features, including the ability to:
- Measure the quality of schedules created against pre-determined KPIs with
the five-star Schedule Quality Rating and challenging schedulers to publish only
schedules with three stars or better
- Respond to forecasting to generate an accurate overview of the labour hours
required to ensure cost-effective and productive staffing deployment across the store
estate
- Select staff with the right skills to be in the right part of the store at the
right time
- Monitor working hours across all team members to ensure nobody is overworked
or working costly overtime hours at a premium rate
- Ensure that a suitable number of staff are present on the shop floor to meet
the demand of busy footfall periods
The Workplace 'eye' guides players through the game to help them achieve a high SQR by
offering guidance on managing the store environment and alerting them to hazards such as
spillages in the aisles or staff becoming unhappy from being overworked. Like Workplace's
software which is cloud-based, and can therefore be up and running in a short timeframe,
'Workplace: The Game' is built in HTML 5 so players can begin instant gameplay from any
internet-enabled device.
Britt Davies, chief marketing officer at Workplace, comments: "The SQR is part of
delivering the Workplace vision: Your workforce, simpler to manage. The one-to-five star
score indicates the quality of a schedule, and places managers in healthy competition with
one another. The gamification element of the platform has proved to be effective for
clients in driving sales as well as employee engagement, so what better way to celebrate
this success than by creating a fun and engaging video game that incorporates the SQR
element of the Workplace proposition."
"When we initially inputted our original schedules into Workplace Online, we realised
they were averaging around a two star rating," says Kosta Theodorou, vice president of
finance and operations with Wireless Vision. "The visual of the SQR and the graph included
with the Workplace platform is now helping us achieve a higher rating and moving us closer
to our goal of a four star rating."
Rajat Paharia, widely regarded as the 'father' of gamification and the founder and CPO
of Bunchball, comments: "In simple terms, gamification takes the motivational techniques
that video game designers have used for years to motivate players and uses them in
non-game contexts. These techniques include, but aren't limited to, such things as giving
users goals to accomplish, rewarding them with badges and engaging them with competition
which encourages them to collaborate in teams, giving them status by levelling up and
enabling them to earn points."[1]
Play 'Workplace: The Game' by clicking here:
http://www.workplacesystems.com/thegame
About Workplace
Workplace is the leading supplier of workforce management solutions in the cloud. With
over 26 years' experience in scheduling, forecasting and time and attendance, it is
dedicated to making its clients' workforces simpler to manage. Workplace's cloud-based
solutions enable organisations to create competitive advantage through improved
productivity, visibility and control of costs, sales growth, more engaged employees and
better customer service. Workplace's rapid implementation approach combined with its
industry expertise and highly intuitive cloud-based solutions delivers a faster return on
investment to its clients. With offices in the UK, US and Australia, Workplace clients
include: Coral, Chelmsford Star Co-op, H&M, Metro Group, Next, Rite Aid, Subway, Wickes
and World Duty Free. For more information: http://www.workplacesystems.com.
[1]Rajat Paharia, Loyalty 3.0: How Big Data and Gamification are Revolutionizing
Customer and Employee Engagement (New York: McGraw-Hill Education, 2013), 65
Workplace
CONTACT: Media Contacts: George Hayley / Erin Healey, workplace@threepipe.co.uk, 0011-44-207-632-4800