GMC Software's New Customer Service Correspondence Allows Insurers to Resolve Cases 64 Percent Quicker

GMC Software's New Customer Service Correspondence Allows Insurers to Resolve Cases 64 Percent Quicker

APPENZELL, Switzerland, June 6, 2013 /PRNewswire/ --

    GMC Software Technology (GMC), the award-winning leader in Customer Communications
Management (CCM) and output management, today announced the general availability of its
latest interactive solution for customer service center correspondence. Customer Service
Correspondence is a groundbreaking new application that provides the insurance industry
with a common infrastructure for managing and instantly editing all types of customer
service correspondence.

    (Logo:
http://photos.prnewswire.com/prnh/20130603/618311 )

    Based on GMC Inspire, the solution is designed as a fully automated single platform
correspondence solution. Customer Service Correspondence makes it possible for insurance
customer service representatives, agents and front line call center staff to maintain
consistent branding, respond quickly to customer issues and ensure compliance.

    Customer Service Correspondence is ideal for insurance enterprises that want to
provide customer-facing employees with the flexibility and autonomy they need to quickly
view which situations need immediate action. They can then generate on the fly,
personalized, point-of-need communications and deliver them through customers' preferred
channels, while ensuring accuracy and costs are controlled. Companies benefit by
eliminating manual processes and multi-step solutions. The result is employees that are
more productive, significantly reduced costs, less strain on IT resources and happier
customers due to the ability to resolve case correspondence 64 percent more quickly than
standard processes.

    "Most insurers today are under pressure to improve the customer experience. Having the
right customer communication management tools to support customers, from quotations to
renewals to claims and policies, is not a luxury, it's essential in today's competitive
market," said Henri Dura, CEO, GMC Software Technology. "We are very pleased that leading
insurers across the world have learned to rely on GMC to help them deliver controlled,
compliant multichannel communications that ensure every touchpoint results in a positive
return. Customer Service Correspondence answers the need to deliver timely, relevant
communications to customers, when they want it and how they want it to drive business
growth."

    GMC Software Technology AG: delivers solutions in the field of Customer Communications
Management. The company's platform, GMC Inspire, enables enterprises to deliver relevant
communications at the right time, through the preferred channel for every customer to help
businesses increase customer engagement across multiple touchpoints, driving customer
loyalty, acquisition and operational efficiency.

    GMC Software Technology serves thousands of clients worldwide across the banking,
insurance, retail, business services, telco/utilities and healthcare industries. Having
received numerous awards in the field of CCM, it is recognized as an industry leader for
innovation. Visit: http://www.gmc.net.

    The GMC logo and GMC Inspire are trademarks of GMC Software Technology

       
        Media:

        Corporate, APAC
        GMC Software Technology
        +44-(0)-845-223-2443
        press@gmc.net

        Americas
        Sterling Kilgore
        +1-630-964-8500
        sarmstrong@sterlingkilgore.com

        EMEA
        Chameleon PR
        +44-(0)-20-7680-5500
        gmc@chameleonpr.com

    Photo:
    http://photos.prnewswire.com/prnh/20130603/618311

Photo:http://photos.prnewswire.com/prnh/20130603/618311
http://photoarchive.ap.org/
GMC Software Technology AG