inContact Expands Cloud Platform With Powerful New Mobile Capabilities
Poster: SySAdmin
Posted on April 1, 2013 at 8:14:01 AM
inContact Expands Cloud Platform With Powerful New Mobile Capabilities
Solutions to Support "Connected" Consumers on Virtually any Mobile Device
SALT LAKE CITY, April 1, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced it has expanded its multi-channel platform with powerful, new device-agnostic mobile solutions. These new capabilities are a direct result of inContact's recent acquisition of the assets and employees of Silicon Valley-based Sierra360 LLC.
(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)
Founded in early 2012, Sierra360 offers real-time mobile and social customer engagement solutions. Their SaaS offering for Cloud Contact Centers empowers enterprises to deliver a better customer service experience across both web and wireless environments. The company is headquartered in San Francisco with software engineering located in Latin America.
inContact's market leading cloud offering enables customers to connect with consumers in real-time across multiple channels. With the addition of Sierra360's innovative technology, inContact will enable contact centers to support connected consumers on virtually any mobile device.
"Our recent survey with Harris Interactive showed that 70% of consumers felt that mobile service applications are key to customer satisfaction, interaction and loyalty. Expanding our mobile offering with both the product IP and expert personnel gained through this acquisition helps us address this growing segment more quickly and extends our leadership in the cloud customer interaction management space." said Paul Jarman, CEO of inContact.
Highlights of the new mobile solutions include:
-- Mobile Co-browsing: empowers agents to guide customers side-by-side
through complex forms, transactions, account set up or issue resolution
-- Mobility Solutions for Customer Engagement: Seamlessly integrated with a
mobile website or application, the solution enables customer service
agents to real-time chat with customers across mobile devices, tablets
and computers
The inContact Mobile suite will be available to inContact customers beginning in late Q2.
About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit http://www.inContact.com.
SOURCE inContact
Photo:http://photos.prnewswire.com/prnh/20120216/LA54560LOGO
http://photoarchive.ap.org/
inContact
CONTACT: Media contact, Cheryl Andrus, Cheryl.andrus@incontact.com, +1-801-320-3646, or Pazia Dwyer, dwyer@merrittgrp.com, +1-703-390-1514, or Investor Contact, Steven Pasko, Market Street Partners, +1-415-445-3238, spasko@marketstreetpartners.com
Web Site: http://www.inContact.com
Solutions to Support "Connected" Consumers on Virtually any Mobile Device
SALT LAKE CITY, April 1, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced it has expanded its multi-channel platform with powerful, new device-agnostic mobile solutions. These new capabilities are a direct result of inContact's recent acquisition of the assets and employees of Silicon Valley-based Sierra360 LLC.
(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)
Founded in early 2012, Sierra360 offers real-time mobile and social customer engagement solutions. Their SaaS offering for Cloud Contact Centers empowers enterprises to deliver a better customer service experience across both web and wireless environments. The company is headquartered in San Francisco with software engineering located in Latin America.
inContact's market leading cloud offering enables customers to connect with consumers in real-time across multiple channels. With the addition of Sierra360's innovative technology, inContact will enable contact centers to support connected consumers on virtually any mobile device.
"Our recent survey with Harris Interactive showed that 70% of consumers felt that mobile service applications are key to customer satisfaction, interaction and loyalty. Expanding our mobile offering with both the product IP and expert personnel gained through this acquisition helps us address this growing segment more quickly and extends our leadership in the cloud customer interaction management space." said Paul Jarman, CEO of inContact.
Highlights of the new mobile solutions include:
-- Mobile Co-browsing: empowers agents to guide customers side-by-side
through complex forms, transactions, account set up or issue resolution
-- Mobility Solutions for Customer Engagement: Seamlessly integrated with a
mobile website or application, the solution enables customer service
agents to real-time chat with customers across mobile devices, tablets
and computers
The inContact Mobile suite will be available to inContact customers beginning in late Q2.
About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit http://www.inContact.com.
SOURCE inContact
Photo:http://photos.prnewswire.com/prnh/20120216/LA54560LOGO
http://photoarchive.ap.org/
inContact
CONTACT: Media contact, Cheryl Andrus, Cheryl.andrus@incontact.com, +1-801-320-3646, or Pazia Dwyer, dwyer@merrittgrp.com, +1-703-390-1514, or Investor Contact, Steven Pasko, Market Street Partners, +1-415-445-3238, spasko@marketstreetpartners.com
Web Site: http://www.inContact.com