Mobile Workforce Management and Service Optimization Advancing Field Service Organizations in Latin America

Mobile Workforce Management and Service Optimization Advancing Field Service Organizations in Latin America

Join ClickSoftware at Field Service Latin America to learn how an optimized and mobile-powered workforce will improve customer service and drive operational efficiencies

SÃO PAULO, February 25, 2013 /PRNewswire/ --

    As service providers in Latin America face increased competition and regulatory
pressures, the need to differentiate based on customer experience becomes increasingly
important. ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS:
CKSW), the leading provider of automated mobile workforce management and optimization
solutions, invites attendees of Field Service Latin America to learn how to leverage the
convergence of emerging technologies to address conflicting business goals.

    Field service organizations can drive impressive operational results, including
improved customer service and lower operational costs, by combining the explosion in
mobility with optimized scheduling and proactive decision making (artificial
intelligence).

    What: Field Service Latin America Innovation Spotlight: Mobility Revolution

    When: Tuesday, February 26

    Who: Stephen Timms, Vice President of Sales, Americas ClickSoftware

    Discussion will include:

       
        - Consolidation of contextual information automatically and at the right
          time
        - Integration with Multiple Devices
        - Connectivity & Accessibility
        - Multiple data, but Single Sign-on

    "The nature of business is changing, and CIOs recognize the need to shift focus to
business strategy and use infrastructure as building blocks to support that strategy,"
said Stephen Timms, VP of Sales, Americas, ClickSoftware. "As forces including mobile,
analytics, cloud and big data come together, industry leaders must harness these dynamic
technologies to drive real-time decision making and operational excellence."

    IDC predicts that IT spending in Latin America will increase 34% in the next three
years. Learn how ClickSoftware can help your business invest smartly and enable higher ROI
on that spending through innovative mobility and scheduling solutions
[http://www.clicksoftware.com/what-is-clickmobile-video-playlist.htm?utm_source=socialmedia ]
tailored to meet the needs of Latin American businesses.

    About ClickSoftware

    ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.

    Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.

    ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific, and operations in Latin
America. For more information, please visit http://www.clicksoftware.com. Follow us on
Twitter [https://twitter.com/ClickSoftware ].

       
        ClickSoftware Company Contact:
        Kristin Amico
        kristin.amico@clicksoftware.com
        +1-781-272-5903 Ext: 2364

ClickSoftware Technologies Ltd