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Poster: SySAdmin
Posted on November 13, 2012 at 2:14:01 AM
ClickSoftware Showcases Workforce Management Solutions at SAPPHIRE® NOW and SAP® TechEd 2012 in Madrid
Customer Serco to Speak on Benefits of Automated Employee Rostering and Demand Forecasting
MADRID, November 13, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry and SAP(R)
software solution and technology partner, today announced it will be demonstrating its
industry-leading solutions at the SAPPHIRE(R) NOW and SAP(R) TechEd 2012 conferences,
being held in Madrid, November 13 - 16 (booth # 1015).
The partnership between ClickSoftware and SAP offers customers robust workforce
management and mobility solutions through the SAP Workforce Scheduling and Optimization
application by ClickSoftware
[http://www.clicksoftware.com/solutions-sap-workforce-scheduling-optimization.htm ]. The
list of global companies that depend on SAP Workforce Scheduling and Optimization to
manage growing workforces has been steadily expanding across North America and Europe,
with a recent surge of new customers in Russia and South Africa, and in verticals
including government and public sector, and oil and gas.
Serco, the international service company, recently implemented SAP Workforce
Scheduling and Optimization in multiple business units to automate employee rostering and
shift scheduling, while also providing advanced forecasting. The solution has become
Serco's global platform for staff deployment to match shifts with customer demand. SAP
Workforce Scheduling and Optimization integrates with Serco's Global implementation of the
SAP ERP Human Capital Management (SAP ERP HCM) solution, proving a single system that runs
on real-time data. This has provided Serco with increased visibility and planning around
the process of rostering staff optimally and efficiently, allowing it to better meet goals
of becoming the world's greatest service company.
To learn more about how Serco deployed SAP Workforce Scheduling and Optimization and
the benefits of the integrated solution, attend session IL1446, "Use Your Employee Roster
to Deliver Service Excellence," on Thursday, November 15 at 1 p.m. For a summary of
Serco's use of the rostering solution, watch the brief video
[http://www.clicksoftware.com/serco.htm ] case study.
"We are a proud partner of SAP and have been very pleased to see the flurry of success
over the past year," said Oded Degany, Executive Vice President, Corporate Development,
ClickSoftware. "The increased demand for SAP Workforce Scheduling and Optimization by
ClickSoftware is keeping pace with the rapid adoption of workforce management solutions as
a way for companies to offer service excellence while growing and becoming more efficient.
The partnership offers companies worldwide scalable, best-in-breed technology solutions."
Driven by competitive, regulatory, financial and growth pressures, service
organizations need to deliver world-class customer service and significant operational
cost efficiencies. SAP Workforce Scheduling and Optimization enables real-time
decision-making across all parts of the service cycle to increase productivity - from
customer demand forecasting and capacity planning to shift/roster planning, scheduling,
mobility and business analytics. It also complements core business suite functionality
across enterprise resource planning (ERP) customer service, enterprise asset management,
human capital management and customer relationship management.
To arrange an appointment with ClickSoftware during SAPPHIRE NOW, please contact:
Carolina Sargeant [carolina.sargeant@clicksoftware.com ]: +44(0)1628-607-020
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter.
SAP, SAPPHIRE, PartnerEdge and all SAP logos are trademarks or registered trademarks
of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of their respective
companies.
ClickSoftware Company Contact
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364
ClickSoftware Technologies Ltd
Customer Serco to Speak on Benefits of Automated Employee Rostering and Demand Forecasting
MADRID, November 13, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry and SAP(R)
software solution and technology partner, today announced it will be demonstrating its
industry-leading solutions at the SAPPHIRE(R) NOW and SAP(R) TechEd 2012 conferences,
being held in Madrid, November 13 - 16 (booth # 1015).
The partnership between ClickSoftware and SAP offers customers robust workforce
management and mobility solutions through the SAP Workforce Scheduling and Optimization
application by ClickSoftware
[http://www.clicksoftware.com/solutions-sap-workforce-scheduling-optimization.htm ]. The
list of global companies that depend on SAP Workforce Scheduling and Optimization to
manage growing workforces has been steadily expanding across North America and Europe,
with a recent surge of new customers in Russia and South Africa, and in verticals
including government and public sector, and oil and gas.
Serco, the international service company, recently implemented SAP Workforce
Scheduling and Optimization in multiple business units to automate employee rostering and
shift scheduling, while also providing advanced forecasting. The solution has become
Serco's global platform for staff deployment to match shifts with customer demand. SAP
Workforce Scheduling and Optimization integrates with Serco's Global implementation of the
SAP ERP Human Capital Management (SAP ERP HCM) solution, proving a single system that runs
on real-time data. This has provided Serco with increased visibility and planning around
the process of rostering staff optimally and efficiently, allowing it to better meet goals
of becoming the world's greatest service company.
To learn more about how Serco deployed SAP Workforce Scheduling and Optimization and
the benefits of the integrated solution, attend session IL1446, "Use Your Employee Roster
to Deliver Service Excellence," on Thursday, November 15 at 1 p.m. For a summary of
Serco's use of the rostering solution, watch the brief video
[http://www.clicksoftware.com/serco.htm ] case study.
"We are a proud partner of SAP and have been very pleased to see the flurry of success
over the past year," said Oded Degany, Executive Vice President, Corporate Development,
ClickSoftware. "The increased demand for SAP Workforce Scheduling and Optimization by
ClickSoftware is keeping pace with the rapid adoption of workforce management solutions as
a way for companies to offer service excellence while growing and becoming more efficient.
The partnership offers companies worldwide scalable, best-in-breed technology solutions."
Driven by competitive, regulatory, financial and growth pressures, service
organizations need to deliver world-class customer service and significant operational
cost efficiencies. SAP Workforce Scheduling and Optimization enables real-time
decision-making across all parts of the service cycle to increase productivity - from
customer demand forecasting and capacity planning to shift/roster planning, scheduling,
mobility and business analytics. It also complements core business suite functionality
across enterprise resource planning (ERP) customer service, enterprise asset management,
human capital management and customer relationship management.
To arrange an appointment with ClickSoftware during SAPPHIRE NOW, please contact:
Carolina Sargeant [carolina.sargeant@clicksoftware.com ]: +44(0)1628-607-020
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter.
SAP, SAPPHIRE, PartnerEdge and all SAP logos are trademarks or registered trademarks
of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of their respective
companies.
ClickSoftware Company Contact
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364
ClickSoftware Technologies Ltd