ClickSoftware's Mobile Workforce Management Solutions Drive Intelligent Decision Making for Service Businesses
Poster: SySAdmin
Posted on September 11, 2012 at 7:21:01 AM
ClickSoftware's Mobile Workforce Management Solutions Drive Intelligent Decision Making for Service Businesses
Businesses gain greater visibility into operations and benefit from actionable information for all users at every level with version 8.1.7
SAN DIEGO, September 11, 2012 /PRNewswire/ --
ClickConnect North America - ClickSoftware Technologies Ltd
[http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the leading provider of automated mobile
workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, today
announced unparalleled levels of visibility for the entire service business with the new
version of its mobile workforce management solutions. The updated features and tools take
advantage of the latest mobile, scheduling, and GPS technology to enable companies to
proactively manage their service organization. The benefits include quicker and more
accurate customer response, better ability to reach internal goals, greater access to
information, and exceptional customer experience.
Managers now have access to easy-to-understand dashboards that clearly illustrate
where the business stands on meeting set goals such as Service Level Agreements (SLAs).
Dispatchers and field service technicians now view relevant information at-a-glance to act
more promptly. The new version, now more than ever, enables service businesses to
accurately schedule, execute, and monitor their workforce by providing enterprise mobile
solutions and business analytics tools. It is used by hundreds of leading service
businesses worldwide. New visibility features include:
- Scheduling KPI Monitor - Provides dispatchers and managers instant access
to real-time analytics in order to make real-time decisions such as scheduling policy
changes
- Employee Preferences in the Shift Planning Solution - Quickly and
automatically schedules employees based on personal preferences
- Alert Center in ClickSoftware Mobile Solution - Provides a quick way to track
down ongoing updates, as well as jump directly to recently received data
"As service-focused businesses move towards a model of offering best-in-class service
as a competitive differentiator, they must use information, including everything from
employee availability to emergency situations, proactively in their decision-making
processes," said Hannan Carmeli, President and COO of ClickSoftware. "One of the top
priorities for our customers is to grow their business while still offering top-notch
service, fast response times, and the ability to meet the ever-growing demands of their
customers. The actionable information that ClickSoftware provides gives our customers a
solid foundation for growth and the ability to smartly manage all facets of their
organization."
In addition to the visibility features, the suite continues to build out mobile
functionality. The ClickAppStore [http://appstore.clicksoftware.com/csweb/appstore.nsf ]
offers device-agnostic enterprise apps which connect users to the back office, and enable
real-time decision-making across the organization. Apps such as Resource Radar
[http://appstore.clicksoftware.com/csweb/appstore.nsf/pages/DemoRadar ] use GPS and
real-time data to determine the best technician in the field to handle a job, enabling
field workers to complete jobs more quickly, and on the first visit.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW
[http://ir.clicksoftware.com/phoenix.zhtml?c2672&p=irol-stockchart ]) is the leading
provider of automated mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource and customer
communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter [
hhttp://twitter.com/#!/ClickSoftware ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual
report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
ClickSoftware Technologies Ltd
Businesses gain greater visibility into operations and benefit from actionable information for all users at every level with version 8.1.7
SAN DIEGO, September 11, 2012 /PRNewswire/ --
ClickConnect North America - ClickSoftware Technologies Ltd
[http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the leading provider of automated mobile
workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, today
announced unparalleled levels of visibility for the entire service business with the new
version of its mobile workforce management solutions. The updated features and tools take
advantage of the latest mobile, scheduling, and GPS technology to enable companies to
proactively manage their service organization. The benefits include quicker and more
accurate customer response, better ability to reach internal goals, greater access to
information, and exceptional customer experience.
Managers now have access to easy-to-understand dashboards that clearly illustrate
where the business stands on meeting set goals such as Service Level Agreements (SLAs).
Dispatchers and field service technicians now view relevant information at-a-glance to act
more promptly. The new version, now more than ever, enables service businesses to
accurately schedule, execute, and monitor their workforce by providing enterprise mobile
solutions and business analytics tools. It is used by hundreds of leading service
businesses worldwide. New visibility features include:
- Scheduling KPI Monitor - Provides dispatchers and managers instant access
to real-time analytics in order to make real-time decisions such as scheduling policy
changes
- Employee Preferences in the Shift Planning Solution - Quickly and
automatically schedules employees based on personal preferences
- Alert Center in ClickSoftware Mobile Solution - Provides a quick way to track
down ongoing updates, as well as jump directly to recently received data
"As service-focused businesses move towards a model of offering best-in-class service
as a competitive differentiator, they must use information, including everything from
employee availability to emergency situations, proactively in their decision-making
processes," said Hannan Carmeli, President and COO of ClickSoftware. "One of the top
priorities for our customers is to grow their business while still offering top-notch
service, fast response times, and the ability to meet the ever-growing demands of their
customers. The actionable information that ClickSoftware provides gives our customers a
solid foundation for growth and the ability to smartly manage all facets of their
organization."
In addition to the visibility features, the suite continues to build out mobile
functionality. The ClickAppStore [http://appstore.clicksoftware.com/csweb/appstore.nsf ]
offers device-agnostic enterprise apps which connect users to the back office, and enable
real-time decision-making across the organization. Apps such as Resource Radar
[http://appstore.clicksoftware.com/csweb/appstore.nsf/pages/DemoRadar ] use GPS and
real-time data to determine the best technician in the field to handle a job, enabling
field workers to complete jobs more quickly, and on the first visit.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW
[http://ir.clicksoftware.com/phoenix.zhtml?c2672&p=irol-stockchart ]) is the leading
provider of automated mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource and customer
communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter [
hhttp://twitter.com/#!/ClickSoftware ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual
report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
ClickSoftware Technologies Ltd