Uniphore Software Systems Teams With Nuance Communications to Expand Speech Recognition and Voice Biometrics for Banks in India

Uniphore Software Systems Teams With Nuance Communications to Expand Speech Recognition and Voice Biometrics for Banks in India

CHENNAI, June 27, 2012/PRNewswire/ --

    Uniphore Partnership Leverages Nuance Customer Service Solutions for Expansion of
Financial Services in the Rapidly Growing Indian Market

    Nuance Communications, a leading provider of voice and language solutions and Uniphore
Software Systems, a fast-growing software company focused on delivering speech-based
mobility solutions to businesses, announced a partnership that will expand the use of
Nuance Speech Recognition and Voice Biometric Solutions in banking institutions throughout
India.

    Nuance Voice Biometrics solutions enable a cost-effective and secure way to
authenticate customers using their voice as their password. Speech as a medium for
authentication is especially important in rural areas of India, where personal computer
(PC) ownership and web-based banking is limited, and literacy levels are lower than in
other parts of the country.

    By leveraging Nuance solutions, Uniphore has developed a mobile voice banking
application that identifies customers with voice biometrics, and processes the entire
transaction through the use of speech-based navigation. Users can conduct banking and
commercial transactions with any mobile phone, including low-cost feature phones, entirely
through automated conversation. All transactions occur in real-time, have local language
options, and provide customers with account updates using Nuance text-to-speech and
outbound text message technologies.

    The Uniphore partnership expands Nuance's capabilities in India, which is among the
fastest growing economies in the world. Uniphore will ensure rigorous compliance with
banking regulations across the country, enabling these institutions to extend their
services to diverse segments of the population without investing in cost-intensive
infrastructure or hardware. Ultimately the partnership will extend to the development of
applications in other verticals, including mHealth and mCommerce.

    Sunny Rao, Managing Director, India and South East Asia, Nuance Communications, said,
"At Nuance, we believe that the use of voice biometrics in financial service applications
provides the most scalable, secure and cost effective means of protecting and serving the
interests of rural consumers in India. In combination with Uniphore, we will be able to
develop safe, convenient banking applications for this market - to help make true
financial inclusion a reality."

    Umesh Sachdev, Co-Founder and CEO, Uniphore Software Solutions, said, "Uniphore exists
to deliver voice-based applications that promote business outreach across all social,
economic, and geographic markets by leveraging the ubiquity of mobile phones in India.
Nuance's Speech Recognition and Voice Biometric Solutions are the best in the industry and
with local support resources Nuance is the perfect partner. We are very excited by the
possibilities of utilizing Nuance's solutions on behalf of our customers to deliver
secure, convenient banking applications to the rural market - taking rural banking and
eventually mHealth and mCommerce to a whole new level."

    The Uniphore Mobile Voice Banking application is powered by Nuance VocalPassword, an
advanced voice biometric solution that verifies a speaker's identity based on voice
samples acquired during interactions with voice, web, or mobile apps. The application also
leverages Nuance Recognizer, the industry leading Automatic Speech Recognition (ASR)
engine, to enable speech-based navigation of transactions. Mobile Voice Banking supports
14 languages and dialects common in India, including Indian English, Hindi, Bengali,
Gujarati, Kannada, Malayalam, Marathi, Oriya, Punjabi, Tamil, Telugu, Assamese and
Bhojpuri, and Urdu.

    About Nuance Communications Inc.

    Nuance Communications (NASDAQ: NUAN) is a leading provider of voice and language
solutions for businesses and consumers around the world. Its technologies, applications
and services make the user experience more compelling by transforming the way people
interact with information and how they create, share and use documents. Every day,
millions of users and thousands of businesses experience Nuance's proven applications. For
more information, please visit http://www.nuance.com [http://www.nuance.com ].

    About Uniphore Software Systems

    Uniphore's mission is to harness the power of voice to transform any ordinary mobile
phone into an enterprise-class service delivery platform. Uniphore's solutions connect
businesses with customers, partners and employees via multilingual speech recognition and
voice biometrics capabilities by elegantly integrating voice and data (GPRS, 3G)
technologies to deliver an efficient, cloud-based, enterprise mobility service delivery
platform. Uniphore boasts a roster of high-profile, satisfied customers across multiple
verticals - financial service providers (mobile commerce & banking), FMCGs & NBFCs (sales
force automation), and agriculture, healthcare, & education (content delivery services).
For more information, visit us at http://www.Uniphore.com [http://www.uniphore.com ]

    Nuance and the Nuance logo are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other countries. All
other company names or product names may be the trademarks of their respective owners.

    Primary Media Contact: Ayonava Bagchi, ayonava@iconnectenterprise.com,
91-9818774606

    Secondary Media Contact: Niraj Sharma, niraj@iconnectenterprise.com, 91-9810093472

Source: Nuance Communications Inc.

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