A Bit Intimidated, Shy, or Just Not Sure What to Ask? New Phone App Helps You Talk to Your Tradesman
LONDON, June 19, 2012/PRNewswire/ --
It's no wonder so many people end up with problems with their builders, plumbers,
electricians and other tradesmen.
Over half of British homeowners admit that they forget to ask the right questions when
they invite tradesmen into their homes to quote for a job, and almost one in five of us
forgets to ask a really important question. Too often we are handing over the repair,
maintenance or improvement of our most prized possession - our home - after only the
briefest of conversations.
Younger homeowners are particularly vulnerable and lacking in confidence, with almost
half turning to their parents for help when it comes to employing a tradesman.
But smartphone technology is coming to the rescue.
TrustMark, the Government endorsed quality mark to help people find reputable
tradesmen, today launches a new phone app to help us ask all the right questions and to
have more confident conversations with a tradesman before we accept a quote for work to be
done in or around our home.
Liz Male, Chairman of TrustMark, says:
"Trying to remember all the questions you really should ask, or actually having the
confidence to ask all those questions when you've got a tradesman in your home, is not
that easy, even for the most experienced of customers. And how many of us remember the
detail of what we discussed the moment that tradesman walks out the door?
"The TrustMark app helps to solve that problem. In 11 easy steps, the app creates an
instant record of the conversation. It prompts questions and provides advice at every
stage telling you what to look out for and your consumer rights. You can record what is
agreed using text, photos and record a brief audio note, and then email a copy to yourself
and the tradesman. You can compare notes on the firms you see. And if you're not intending
to draw up a proper contract when the job goes ahead, this is probably the next best
The TrustMark app is being launched today by Vince Cable, Secretary of State for
Business, Innovation and Skills, at a reception in Westminster attended by trade bodies
and consumer protection groups.
"The majority of work carried out by our trades is done to a very high standard.
TrustMark has been successfully providing consumers with an impartial assessment of the
standards of local tradespeople, to help them make informed decisions when hiring
contractors to improve their homes.
"The new application being launched today provides another useful tool to consumers
by?bringing TrustMark's expert guidance directly to householders through the latest
The TrustMark app is free and available for iPhones from today, with additional
versions for other smartphones coming later this year. To download the app, follow the
link from http://www.trustmark.org.uk/apps or go to the iTunes app store. A paper copy
of the questions and guidance is also available to download from http://www.trustmark.org.uk/apps/print.