itelligence's Support Organization Certified by SAP: Achieves Partner Center of Expertise Certification
BIELEFELD, Germany, April 26, 2012/PRNewswire/ --
- SAP channel partner now certified to deliver support for SAP(R) Business All-in-One
and SAP BusinessObjects(TM) solutions following rigorous validation testing
itelligence, an SAP(R) channel partner, today announced it has achieved Partner Center
of Expertise certification from SAP AG. Following an extensive audit of its service and
support organization, itelligence has been verified as offering support to its customers
in accordance with SAP's current technical and organizational standards.
The Partner Center of Expertise certification is a support center certification
offered by the SAP Active Global Support organization, supported by SAP's Partner Services
Delivery team. It covers a channel partner's entire support center, including support
staff, support processes and infrastructure. Certification validates that a channel
partner's support organization fulfills requirements needed to provide high-quality
support services to its customers for SAP(R) Business All-in-One and SAP BusinessObjects(
TM) solutions. The certification will become mandatory for all partners selling, providing
and delivering compliant customer support processes.
"Achieving this certification is a key differentiator in the marketplace for
itelligence," said Lars Janitz, Global VP Application Management, itelligence AG. "It
clearly shows that our support operations and services in support of SAP solutions comply
with SAP standards."
To qualify for this certification, itelligence uses SAP Solution Manager as a key
element of its service and support infrastructure, and a major part of its 500 support
consultants are SAP-certified. The Partner Center of Expertise certification is valid for
Thomas Volkmann, Global SAP Solution Manager Operations, itelligence AG: "Our
customers can be confident that they are receiving high-quality support of their
implementations of SAP solutions worldwide."
As well as being one of SAP AG's most successful partners in the SME segment
worldwide, itelligence is also one of the most established. The fruitful combination of
technological leadership by SAP and rigorous implementation by itelligence in line with
market conditions is a hallmark of this long-standing joint collaboration at international
level in well over 20 countries.
itelligence Press Release
itelligence's Support Organization Certified by SAP; Achieves Partner Center of
itelligence is one of the leading international full-service providers of solutions in
support of SAP solutions, employing more than 2,300 highly qualified employees in 20
countries and in five regions (America, Asia, Western Europe, Eastern Europe and
Germany/Austria/Switzerland). itelligence is an SAP gold channel partner authorized to
resell SAP(R) Business All-in-One, SAP Business ByDesign(TM) and SAP BusinessObjects(TM)
solutions, and is one of only six SAP global services and global hosting partners also
SAP-certified as a global provider of application management services. In addition to that
itelligence AG has a global value-added reseller (VAR) agreement with SAP AG. itelligence
realizes complex projects in the SAP solution-based environment for over 4,000 customers
worldwide. The company's services in support of SAP solutions range from consulting and
licensing to outsourcing and services to proprietary industry-specific SAP. In 2011,
itelligence generated total sales of EUR 342.4 million.
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