Ameyo Efficiently Manages Customer Interaction Process of Chennai-Based Real-Estate Venture

Ameyo Efficiently Manages Customer Interaction Process of Chennai-Based Real-Estate Venture

Archean Design and Development, Enhances Customer Experience With the all-in-one Ameyo Solution Powering its Customer Interactions

GURGAON, India, April 9, 2012/PRNewswire/ --

    Ameyo [http://www.drishti-soft.com/product.php ], empowers customer interaction
management [http://www.drishti-soft.com/customersupport.php ] of Archean Design and
Development, a real estate venture based in Chennai that provides luxury homes catering to
the modern lifestyle. The latter focuses on providing customers with unparalleled quality
and requires a technology that could enhance customer experience.

    (Logo:
http://www.newscom.com/cgi-bin/prnh/20120409/525164 )

    Speaking about the solution, Sundar, Business Manager, Archean Design and Development
says, "Striving to be a leading player in the real-estate industry, we continuously
attempt to enhance our customer interactions in both responding to enquiries and reaching
out for new offers. We required a technology that could reliably manage the entire
process, increasing our reach and enhancing customer experience. The Drishti team aptly
implemented their Ameyo solution which suited our specific business needs. The system
helped us automate our reach-out programs as well as provided us with effective tools to
manage and measure our inbound queries."

    Archean Design and Development was in the hunt for a solution that could automate
their interaction processes and needed a technology that could match their specific
business requirements. Ameyo enabled them with the capability of full automation from
inbound queries to reaching out to customers. This allowed the venture to be easily
accessible to customers and connect with them for various product offerings.

    Connecting to customers was not the only end goal of Archean Design and Development.
They required a measurement system that would allow them to track their service level
quality, both in historical form and in real-time. Drishti pre-integrated the offered
Ameyo solution with reporting and graphical dashboard capabilities that allowed the
growing real-estate venture to monitor all interactions and provide the best customer
experience.

    About Archean Design and Development

    Archean Design and Development provides customers with high-end luxury homes catered
specifically to the burgeoning modern lifestyle and is the real-estate venture of the
Chennai-based Archean Group which has presence in multiple industries across the globe.

    About Drishti

    Drishti [http://www.drishti-soft.com/contactus.php ] is a leading provider of contact
center software and enterprise communications applications. Drishti offers communications
solutions that empower enterprises to dynamically manage business processes, interactions,
workforce and service levels on emerging unified communications (IP telephony, unified
messaging, conferencing, presence management, and application collaboration), SOA (Service
Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from
Drishti have been designed to add value to the businesses and pave way for a structured
growth.

    Primary Media Contact : Kishore Daswani, pr@drishti-soft.com, 91-124-4771043

Photo:
http://www.newscom.com/cgi-bin/prnh/20120409/525164

Source: Drishti - Soft Solutions Pvt Ltd

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