Ameyo Enhances Customer Satisfaction of Leading Travel e-commerce Business
Kerala Holiday Mart Doubles its Business Productivity With Ameyo Powering its Customer Support Center
GURGAON, India, March 20, 2012/PRNewswire/ --
Kerala Holiday Mart - an online business that provides customized holiday packages,
especially in the southern parts of India, experiences enhanced customer satisfaction with
Ameyo. The former boasts of building long term relationships with its customers and
providing new avenues for richer travel experiences. It constantly takes efforts to
upgrade its services to meet changing needs, and thus required a technology to reach out
to customers and deliver the highest level of customer satisfaction.
Speaking about the solution, Kuncheria Thomas, CEO, Kerala Holiday Mart says, "Being a
key player in the domain of travel e-commerce, our objective is to exhilarate the customer
experience by delivering quality tourism services and travel information at the click of a
button. For this we needed a solution that could automate our entire interaction processes
and eliminate the possibility of calls going unanswered. We also wanted to manage our
sales leads effectively by reaching out to the customer as soon as he/she post a
requirement with us. Ameyo perfectly suited the needs of a travel e-commerce business like
ours and enhanced our capability to acquire, delight and retain customers."
Like any other travel e-commerce business, Customer Experience Management (CEM) forms
an integral part of Kerala Holiday Mart. Targeting next level business growth, the company
was evaluating technology solutions that could effectively manage their dynamic business
processes. Ameyo scored over competition in automating the entire interaction cycle and
providing a bird's eye view of the operations. Pre-integrated with the right tools, the
solution provides for an all-in-one solution to effectively manage their CEM goals.
Kerala Holiday Mart believes in providing quick and easy access of information to its
customers. The coordination between their web portal and customer support center proved to
be highly beneficial in creating happy customers. Order booking confirmation,
fastest-query resolution, instant call backs and follow-ups were some of the added
advantages of roping in Ameyo.
About Kerala Holiday Mart
Kerala Holiday Mart consists of a team of experienced travel professionals who are
passionate about designing holiday experiences throughout South India. The packages are
created by hand-picking choice hotel destinations in Kerala, Tamil Nadu and Karnataka,
combining them with integrated transportation for the perfect holiday experience.
Drishti is a leading provider of contact center software and enterprise communications
applications. Drishti offers communications solutions that empower enterprises to
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emerging unified communications (IP telephony, unified messaging, conferencing, presence
management, and application Ccllaboration), SOA (Service Oriented Architecture), and SaaS
(Software as a service). Cutting-edge technologies from Drishti have been designed to add
value to the businesses and pave way for a structured growth. Their customers enjoy
significant benefits in terms of increase in efficiency levels, reduction in operational
costs, flexibility to grow, consistent user experience and a demonstrable ROI.
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