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ES3(TM) and Pace Announce Strategic Partnership to Deliver Smart, Integrated Customer Care TV apps in 2012
TORONTO and BOCA RATON, Florida, January 25, 2012/PRNewswire-FirstCall/ --
The collaboration will provide unique customer care and self-service TV applications
for IPTV Service Operators
ES3 and Pace today announced a partnership for intelligent customer care and
self-service TV applications for Microsoft(R) Mediaroom(TM) IPTV Operators.
Under this new partnership, ES3 and Pace will work together on utility-based TV
applications leveraging the intelligence of Pace's hardware, Customer Care and service
management programs.
Doug Edwards, CEO of ES3 commented, "This deeper, strategic partnership is very
important to ES3's TV application strategy. Under a collaborative roadmap, our
utility-based TV applications program is about to be injected with a level of capabilities
and integrated intelligence that only Pace is able to deliver! Pace's offering, when
combined with ES3's penetration of consumer based TV applications in the Microsoft
Mediaroom market; make this a '1 and 1 equals 3' scenario."
Jonathan Cobb, SVP Services at Pace commented, "This extended partnership builds on
our existing relationship with ES3 and enables us to provide support for the IPTV service
on the TV. The new application will boost subscriber satisfaction, and may even eliminate
the need for them to call for support at all."
Under the terms of the partnership, Pace and ES3 will work to integrate these
capabilities into Pace's Services Management System (SMS) to enable rapid deployment into
Pace's customer base. SMS is part of Pace's Broadband Management Solution, which also
include its third generation Device Management System, marketed under the CMS brand and
the related hosted customer care offering that support IPTV deployments around the world.
About ES3(TM)
ES3 is an award-winning TV application provider with a series of content, social and
utility-based interactive TV applications delivered on the Microsoft Mediaroom IPTV
platform for Service Operators, globally.
About Pace plc
Pace (LSE: PIC) creates technologies, software, hardware and services for the
broadcast and broadband industries. Pace solutions empower cable, telco and satellite
operators to simply and cost-effectively innovate at the speed they want, in the way they
want for their subscribers. Pace has built up its experience and expertise over 30 years
and this is recognised by a customer base of over 160 operators around the globe.
Headquartered in the UK, Pace operates in markets across the world, and employs around
2300 people in locations that also include the USA, France, India and China. For more
information on Pace, please visit http://www.pace.com.
For media inquiries, please contact:
For further information, contact:
Isabel Hall
Chameleon PR
Isabel.Hall@chameleonpr.com
+44(0)207-680-5500
Source: Pace plc
ES3(TM) and Pace Announce Strategic Partnership to Deliver Smart, Integrated Customer Care TV apps in 2012
TORONTO and BOCA RATON, Florida, January 25, 2012/PRNewswire-FirstCall/ --
The collaboration will provide unique customer care and self-service TV applications
for IPTV Service Operators
ES3 and Pace today announced a partnership for intelligent customer care and
self-service TV applications for Microsoft(R) Mediaroom(TM) IPTV Operators.
Under this new partnership, ES3 and Pace will work together on utility-based TV
applications leveraging the intelligence of Pace's hardware, Customer Care and service
management programs.
Doug Edwards, CEO of ES3 commented, "This deeper, strategic partnership is very
important to ES3's TV application strategy. Under a collaborative roadmap, our
utility-based TV applications program is about to be injected with a level of capabilities
and integrated intelligence that only Pace is able to deliver! Pace's offering, when
combined with ES3's penetration of consumer based TV applications in the Microsoft
Mediaroom market; make this a '1 and 1 equals 3' scenario."
Jonathan Cobb, SVP Services at Pace commented, "This extended partnership builds on
our existing relationship with ES3 and enables us to provide support for the IPTV service
on the TV. The new application will boost subscriber satisfaction, and may even eliminate
the need for them to call for support at all."
Under the terms of the partnership, Pace and ES3 will work to integrate these
capabilities into Pace's Services Management System (SMS) to enable rapid deployment into
Pace's customer base. SMS is part of Pace's Broadband Management Solution, which also
include its third generation Device Management System, marketed under the CMS brand and
the related hosted customer care offering that support IPTV deployments around the world.
About ES3(TM)
ES3 is an award-winning TV application provider with a series of content, social and
utility-based interactive TV applications delivered on the Microsoft Mediaroom IPTV
platform for Service Operators, globally.
About Pace plc
Pace (LSE: PIC) creates technologies, software, hardware and services for the
broadcast and broadband industries. Pace solutions empower cable, telco and satellite
operators to simply and cost-effectively innovate at the speed they want, in the way they
want for their subscribers. Pace has built up its experience and expertise over 30 years
and this is recognised by a customer base of over 160 operators around the globe.
Headquartered in the UK, Pace operates in markets across the world, and employs around
2300 people in locations that also include the USA, France, India and China. For more
information on Pace, please visit http://www.pace.com.
For media inquiries, please contact:
For further information, contact:
Isabel Hall
Chameleon PR
Isabel.Hall@chameleonpr.com
+44(0)207-680-5500
Source: Pace plc