KinCare Improves Customer Services and Reduces Costs With ClickSoftware Cloud Solutions
Poster: SySAdmin
Posted on January 4, 2012 at 8:07:04 AM
KinCare Improves Customer Services and Reduces Costs With ClickSoftware Cloud Solutions
KinCare, a leading in-home care provider, implements ClickSoftware Cloud workforce management SaaS (software as a service) solution as part of company-wide policy to adopt cloud computing
BURLINGTON, Massachusetts, January 4, 2012/PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ]for the service industry, today
announced that KinCare, one of Australia's leading providers of in-home and nursing care
services, will be implementing ClickSoftware Cloud. The SaaS workforce management solution
is expected to be utilized by 1500 care-givers across Australia to help KinCare increase
efficiency, manage costs, minimize time spent on IT maintenance and more easily scale its
operations to meet demand.
KinCare provides a wide range of home and health care services including nursing care,
personal care, domestic assistance, social support, respite care, transport and case
management. ClickSoftware Cloud will enable KinCare to automatically deploy its health
professionals to the right place, with the right skills, at the right time, using the
optimal route. This will help to ensure that the individual health requirements of each
end client are managed in a consistent and timely manner.
As part of a drive to revolutionize the homecare market in Australia through the
consistent provision of the very best services to its clients, KinCare had already
deployed ClickSoftware's on premise solution to optimize the deployment and activities of
its employees. Now, with the company introducing a companywide cloud policy, it has
decided to implement ClickSoftware Cloud.
"We have been very happy with ClickSoftware," said Jerome Barrientos, CIO at KinCare.
"The product is part of our suite of tools that has resulted in tangible benefits
associated with greater efficiencies for scheduling for our staff and more importantly the
increased ability to provide consistent services to a greater number of Australians.
"The move to the cloud is in line with our organization's IT Strategy. It was an easy
decision to continue with ClickSoftware and take advantage of new functionality available
in Version 8. A cloud service means IT can continue to focus on how to use technology to
enable the organization to achieve the best outcomes for our clients, employees and the
community."
With ClickSoftware customers can choose the most convenient workforce management
delivery model by adopting either on premises or SaaS cloud solutions
[http://www.clicksoftware.com/solutions-saas-field-service-management.htm ]. KinCare
expects that ClickSoftware Cloud will allow a more strategic focus on technology, reduced
maintenance and infrastructure costs, greater flexibility and the option to rapidly scale
the solution as-and-when required. As well as the upgrade, by using ClickSoftware in the
cloud KinCare will be able to rapidly rollout the solution to Stanhope, an acquisition
that was made by the company in July 2011.
"More and more we're seeing a global shift by our customers towards cloud based
solutions across various industry verticals," said Dr. Moshe BenBassat, Chairman and CEO
of ClickSoftware. "KinCare's continuing relationship with ClickSoftware reinforces our
expertise and ability to support cloud based solutions."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and
optimization solutions for every size of service business. Our portfolio of solutions,
available as cloud or on premises
[http://www.clicksoftware.com/solutions-saas-field-service-management.htm ], create
business value through higher levels of productivity, customer satisfaction and
operational efficiency. Our patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting
[http://www.clicksoftware.com/solutions-service-chain-optimization-demand-forecasting-software.htm ]
, long and short term capacity planning
[http://www.clicksoftware.com/solutions-service-chain-optimization-demand-forecasting-software.htm ]
, shift planning, real-time scheduling, mobility
[http://www.clicksoftware.com/mobility.htm ] and location-based services, as well as
on-going communication with the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 30 years ago, we have perfected
solutions for solving a wide variety of problems on Who does What, for Whom, with What,
Where and When. The combination of proven technology with educational services helps
businesses find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry regulations/legislation.
ClickSoftware's solutions manage hundreds of thousands of resources in service
businesses across a variety of industries and geographies. Our flexible deployment
approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP
vendors and system integrators makes us the number one choice to deliver superb business
performance to any organization. The company is headquartered in the United States and
Israel, with offices across Europe, and Asia Pacific. For more information, please visit
http://www.clicksoftware.com. Follow us on Twitter [http://twitter.com/ClickSoftware
].
About KinCare Services
KinCare offers a variety of services including help with housework, assisting with
daily personal care needs, providing social support and nursing services through
Government subsidized services and packages, and private services.
Packages of care can be tailored to individuals who have low level or complex and high
support needs. Services may be as short as 30 minutes or fulltime, 24 hours a day, 7 days
a week; allowing older people and people with a disability to remain at home. KinCare's
service models are underpinned by a "Quality of Life" philosophy and a holistic approach
to care, which addresses the things that matter most to each client.
KinCare also provides staffing solutions to many of Australia's leading church,
charitable and community organizations.
Throughout KinCare's history there has been a concerted effort to improve the quality
of community care services and to make these available as widely as possible. KinCare has
invested in research aimed at better understanding how to meet the needs of special needs
groups and how to improve health and well-being for clients. The holistic approach that
has emerged from this research is unique and of significant benefit to KinCare's clients.
KinCare has also partnered with government and church and charitable organizations to
extend quality services to people who are socially or financially disadvantaged, people
from diverse cultural and language backgrounds, people from indigenous backgrounds, people
living in rural and remote areas, veterans and war widows, and people with dementia.
KinCare's service scope, approach to service delivery and geographic coverage is unique in
community care in Australia.
For more information about KinCare visit http://www.kincare.com.au
[http://www.kincare.org ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding the expected benefits to KinCare and its customers from using ClickSoftware's
Cloud Solutions. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December
31, 2010 and in subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
ClickSoftware Company Contact
Melissa Circe
ClickSoftware
melissa.circe@clicksoftware.com [melissa.banaszak@clicksoftware.com ]
+1-781-272-5903 Ext: 2272
Source: ClickSoftware Technologies Ltd
KinCare, a leading in-home care provider, implements ClickSoftware Cloud workforce management SaaS (software as a service) solution as part of company-wide policy to adopt cloud computing
BURLINGTON, Massachusetts, January 4, 2012/PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ]for the service industry, today
announced that KinCare, one of Australia's leading providers of in-home and nursing care
services, will be implementing ClickSoftware Cloud. The SaaS workforce management solution
is expected to be utilized by 1500 care-givers across Australia to help KinCare increase
efficiency, manage costs, minimize time spent on IT maintenance and more easily scale its
operations to meet demand.
KinCare provides a wide range of home and health care services including nursing care,
personal care, domestic assistance, social support, respite care, transport and case
management. ClickSoftware Cloud will enable KinCare to automatically deploy its health
professionals to the right place, with the right skills, at the right time, using the
optimal route. This will help to ensure that the individual health requirements of each
end client are managed in a consistent and timely manner.
As part of a drive to revolutionize the homecare market in Australia through the
consistent provision of the very best services to its clients, KinCare had already
deployed ClickSoftware's on premise solution to optimize the deployment and activities of
its employees. Now, with the company introducing a companywide cloud policy, it has
decided to implement ClickSoftware Cloud.
"We have been very happy with ClickSoftware," said Jerome Barrientos, CIO at KinCare.
"The product is part of our suite of tools that has resulted in tangible benefits
associated with greater efficiencies for scheduling for our staff and more importantly the
increased ability to provide consistent services to a greater number of Australians.
"The move to the cloud is in line with our organization's IT Strategy. It was an easy
decision to continue with ClickSoftware and take advantage of new functionality available
in Version 8. A cloud service means IT can continue to focus on how to use technology to
enable the organization to achieve the best outcomes for our clients, employees and the
community."
With ClickSoftware customers can choose the most convenient workforce management
delivery model by adopting either on premises or SaaS cloud solutions
[http://www.clicksoftware.com/solutions-saas-field-service-management.htm ]. KinCare
expects that ClickSoftware Cloud will allow a more strategic focus on technology, reduced
maintenance and infrastructure costs, greater flexibility and the option to rapidly scale
the solution as-and-when required. As well as the upgrade, by using ClickSoftware in the
cloud KinCare will be able to rapidly rollout the solution to Stanhope, an acquisition
that was made by the company in July 2011.
"More and more we're seeing a global shift by our customers towards cloud based
solutions across various industry verticals," said Dr. Moshe BenBassat, Chairman and CEO
of ClickSoftware. "KinCare's continuing relationship with ClickSoftware reinforces our
expertise and ability to support cloud based solutions."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and
optimization solutions for every size of service business. Our portfolio of solutions,
available as cloud or on premises
[http://www.clicksoftware.com/solutions-saas-field-service-management.htm ], create
business value through higher levels of productivity, customer satisfaction and
operational efficiency. Our patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting
[http://www.clicksoftware.com/solutions-service-chain-optimization-demand-forecasting-software.htm ]
, long and short term capacity planning
[http://www.clicksoftware.com/solutions-service-chain-optimization-demand-forecasting-software.htm ]
, shift planning, real-time scheduling, mobility
[http://www.clicksoftware.com/mobility.htm ] and location-based services, as well as
on-going communication with the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 30 years ago, we have perfected
solutions for solving a wide variety of problems on Who does What, for Whom, with What,
Where and When. The combination of proven technology with educational services helps
businesses find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry regulations/legislation.
ClickSoftware's solutions manage hundreds of thousands of resources in service
businesses across a variety of industries and geographies. Our flexible deployment
approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP
vendors and system integrators makes us the number one choice to deliver superb business
performance to any organization. The company is headquartered in the United States and
Israel, with offices across Europe, and Asia Pacific. For more information, please visit
http://www.clicksoftware.com. Follow us on Twitter [http://twitter.com/ClickSoftware
].
About KinCare Services
KinCare offers a variety of services including help with housework, assisting with
daily personal care needs, providing social support and nursing services through
Government subsidized services and packages, and private services.
Packages of care can be tailored to individuals who have low level or complex and high
support needs. Services may be as short as 30 minutes or fulltime, 24 hours a day, 7 days
a week; allowing older people and people with a disability to remain at home. KinCare's
service models are underpinned by a "Quality of Life" philosophy and a holistic approach
to care, which addresses the things that matter most to each client.
KinCare also provides staffing solutions to many of Australia's leading church,
charitable and community organizations.
Throughout KinCare's history there has been a concerted effort to improve the quality
of community care services and to make these available as widely as possible. KinCare has
invested in research aimed at better understanding how to meet the needs of special needs
groups and how to improve health and well-being for clients. The holistic approach that
has emerged from this research is unique and of significant benefit to KinCare's clients.
KinCare has also partnered with government and church and charitable organizations to
extend quality services to people who are socially or financially disadvantaged, people
from diverse cultural and language backgrounds, people from indigenous backgrounds, people
living in rural and remote areas, veterans and war widows, and people with dementia.
KinCare's service scope, approach to service delivery and geographic coverage is unique in
community care in Australia.
For more information about KinCare visit http://www.kincare.com.au
[http://www.kincare.org ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding the expected benefits to KinCare and its customers from using ClickSoftware's
Cloud Solutions. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December
31, 2010 and in subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
ClickSoftware Company Contact
Melissa Circe
ClickSoftware
melissa.circe@clicksoftware.com [melissa.banaszak@clicksoftware.com ]
+1-781-272-5903 Ext: 2272
Source: ClickSoftware Technologies Ltd