Technisource Builds on After Hours Service Desk Business and Announces Ruth's Hospitality Group Win
Poster: SySAdmin
Posted on December 13, 2011 at 1:21:01 PM
Technisource Builds on After Hours Service Desk Business and Announces Ruth's Hospitality Group Win
Outsourced after hours service desk offers greater cost efficiency and eases pressure on high-demand IT professionals
BOSTON, Dec. 13, 2011 /PRNewswire/ -- Technisource, one of the largest technology staffing and services providers in North America, announced continued growth of its solution focused on the expanding need for after hours service desk support. The Technisource Service Desk Support after hours program builds on the company's award-winning Continual Service Improvement (CSI) Service Desk Program to solve the unique business problems created by the need for extended internal tech support hours. In addition, the company recently began service desk support for the Ruth's Hospitality Group's POS, Back Office and Kitchen Systems.
All industries have a growing need for late hour tech support, including the restaurant and hospitality industry. Beginning in October, the Ruth's Hospitality Group, a publicly traded company with more than 120 Ruth's Chris Steak House restaurants, began utilizing Technisource for support for all of their restaurant brands: Ruth's Chris Steak House, Mitchell's Fish Market, Mitchell's Steakhouse and Cameron's Steakhouse. Technisource will be delivering the service desk solution out of the Mechanicsburg, PA Delivery Center until 3 AM seven days a week.
The globalization of business has led to near 24x7 tech support needs, while placing businesses on the losing side of both IT budgets and tech employee morale. Companies utilizing Technisource's after hours program can expect savings up to 20 percent versus their current spend on supporting their customers on nights and weekends. In addition, the solution eliminates the need to place high-demand IT professionals "on call" at late hours -- greatly reducing employee stress and increasing retention percentages.
"More and more, we are seeing a strong influx of consumer technology within corporate environments," stated Rob Hough, VP of tech support services for Technisource. "This trend, combined with increased business across global time zones, has caused a greater need for tech support at all hours. You simply cannot have a CEO doing business overseas wait until normal US business hours to fix an application on his iPad."
About Technisource
Technisource, one of the largest technology talent and services providers in North America, provides comprehensive suite of technology services, including recruiting and staffing, assessments, project services and managed services to Fortune corporations, mid-sized companies and small organizations. With nearly 40 years of experience, Technisource maintains a group of 8,000 experienced consultants to provide services through its network of more than 56 offices across the U.S. and Canada. Technisource is now a part of Randstad. For more information, please visit http://www.technisource.com.
About Randstad
Randstad is an $18.8 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and puts approximately 27,500 corporate employees to work from its nearly 4,200 branches and inhouse locations in 43 countries. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam.
For more information see http://www.randstad.com.
SOURCE Technisource
Technisource
CONTACT: CONTACT: Nicolia Wiles, [prime]pr, +1-512-477-7373, nwiles@prime-techpr.com; or Katherine Van Pelt, Technisource, +1-404-418-4141, KathyVanPelt@technisource.com
Web Site: http://www.technisource.com
Outsourced after hours service desk offers greater cost efficiency and eases pressure on high-demand IT professionals
BOSTON, Dec. 13, 2011 /PRNewswire/ -- Technisource, one of the largest technology staffing and services providers in North America, announced continued growth of its solution focused on the expanding need for after hours service desk support. The Technisource Service Desk Support after hours program builds on the company's award-winning Continual Service Improvement (CSI) Service Desk Program to solve the unique business problems created by the need for extended internal tech support hours. In addition, the company recently began service desk support for the Ruth's Hospitality Group's POS, Back Office and Kitchen Systems.
All industries have a growing need for late hour tech support, including the restaurant and hospitality industry. Beginning in October, the Ruth's Hospitality Group, a publicly traded company with more than 120 Ruth's Chris Steak House restaurants, began utilizing Technisource for support for all of their restaurant brands: Ruth's Chris Steak House, Mitchell's Fish Market, Mitchell's Steakhouse and Cameron's Steakhouse. Technisource will be delivering the service desk solution out of the Mechanicsburg, PA Delivery Center until 3 AM seven days a week.
The globalization of business has led to near 24x7 tech support needs, while placing businesses on the losing side of both IT budgets and tech employee morale. Companies utilizing Technisource's after hours program can expect savings up to 20 percent versus their current spend on supporting their customers on nights and weekends. In addition, the solution eliminates the need to place high-demand IT professionals "on call" at late hours -- greatly reducing employee stress and increasing retention percentages.
"More and more, we are seeing a strong influx of consumer technology within corporate environments," stated Rob Hough, VP of tech support services for Technisource. "This trend, combined with increased business across global time zones, has caused a greater need for tech support at all hours. You simply cannot have a CEO doing business overseas wait until normal US business hours to fix an application on his iPad."
About Technisource
Technisource, one of the largest technology talent and services providers in North America, provides comprehensive suite of technology services, including recruiting and staffing, assessments, project services and managed services to Fortune corporations, mid-sized companies and small organizations. With nearly 40 years of experience, Technisource maintains a group of 8,000 experienced consultants to provide services through its network of more than 56 offices across the U.S. and Canada. Technisource is now a part of Randstad. For more information, please visit http://www.technisource.com.
About Randstad
Randstad is an $18.8 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and puts approximately 27,500 corporate employees to work from its nearly 4,200 branches and inhouse locations in 43 countries. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam.
For more information see http://www.randstad.com.
SOURCE Technisource
Technisource
CONTACT: CONTACT: Nicolia Wiles, [prime]pr, +1-512-477-7373, nwiles@prime-techpr.com; or Katherine Van Pelt, Technisource, +1-404-418-4141, KathyVanPelt@technisource.com
Web Site: http://www.technisource.com