Objet Kicks Off Annual Customer Survey as Part of Strategy to Ensure Customers' Needs are Met

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November 3, 2011
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Objet Kicks Off Annual Customer Survey as Part of Strategy to Ensure Customers' Needs are Met

REHOVOT, Israel, November 3, 2011/PRNewswire/ --

    Customer Satisfaction Increases Year Over Year; Last Year, 75.6% Gave
Objet Highest Marks in Overall Satisfaction

    Objet Ltd [http://www.objet.com ]., the innovation leader in 3D printing
for rapid prototyping [http://www.objet.com/rapid_prototyping ] and additive
manufacturing, has launched its annual customer survey for 2011. The
worldwide survey, now in its third year, is a key part of Objet's ongoing
strategy to listen closely to customers' views of Objet products and
services. Based on their responses, Objet assigns teams to address the
feedback and requirements and to monitor improvement.

    Overall, Objet consistently scores highly in multiple areas relating to
its product offering and service delivery. More than 75% of respondents to
the 2010 survey said there was a "high" or "very high" likelihood they would
recommend Objet to others. In terms of general satisfaction, 75.6% of
customers rated their satisfaction either "high" or "very high". The
percentage of respondents who gave the highest possible score for
installation and training improved by 20% from 2009 to 2010. Year over year
improvements such as these confirm the effectiveness of Objet's strategy of
listening to customers and implementing changes.

    Following last year's survey, Objet set more than 120 key performance
indicators (KPIs), providing a clear set of action items that were
implemented in order to meet the issues that were raised in the survey. The
results of this year's survey will enable Objet to evaluate the
effectiveness of its continual improvement efforts and to further upgrade
its performance.

    "Placing our customers' satisfaction at the top of our priorities is
part of our commitment to ensuring they enjoy the highest value from our
offering," said David Reis, CEO of Objet. "Our annual customer survey allows
us to better address customers' needs, which we trust will provide valuable
benefits to future customers as well."

    "We encourage all our customers to complete the 2011 Survey as it's a
powerful opportunity for them to be heard and for us to listen attentively
to their requests," continued Mr. Reis.

    About Objet

    Objet Ltd. [http://www.objet.com ], is a leading provider of high
quality, cost effective inkjet-based 3D printing systems and materials. A
global company, Objet has offices in North America, Europe, Japan, China,
Hong Kong, and India.

    Objet's 3D printing systems and 3D printing materials are ideal for any
company involved in the manufacture or design of physical products using 3D
software or other 3D content. Companies using Objet's solutions can be
typically found in sectors [http://www.objet.com/INDUSTRIES ] such as
consumer goods & electronics, aerospace & defense, automotive, education,
dental, medical and medical devices, architecture, industrial machinery,
footwear, sporting goods, toys and service bureaus.

    Founded in 1998, the company has thousands of customers
[http://www.objet.com/RESOURCES/Case_Studies ] worldwide including a
substantial share of the relevant Fortune 100 and Fortune 500. Its
award-winning technology (12 awards in 5 years) is based upon over 110
patents and patent pending inventions.

    Objet's advanced 3D printing systems and range of over 60 materials
[http://www.objet.com/3D-Printing-Materials ] enable professionals to build
prototypes that accurately simulate the true look, feel and function of an
end-product, even complex, assembled goods. The Objet Connex
[http://www.objet.com/3D-Printer/Objet_Connex_Family ](TM) line of
multi-material 3D printers features the world's only technology to
simultaneously jet 2 materials. With this, users can print many different
materials into a single part and print various mixed parts on the same build
tray. Users can also create advanced composite materials, or Digital
Materials
[http://www.objet.com/3D-Printing-Materials/Overview/Digital_Materials ](TM)
featuring unique mechanical and thermal properties. Objet's range of over 60
3D printing materials [http://www.objet.com/3D-Printing-Materials ] simulate
properties ranging from rigid
[http://www.objet.com/3D-Printing-Materials/Overview/Rigid_Opaque ] to
rubber-like
[http://www.objet.com/3D-Printing-Materials/Overview/Rubber-like ],
transparent [http://www.objet.com/3D-Printing-Materials/Overview/Transparent ]
to opaque and standard to ABS-grade engineering plastics
[http://www.objet.com/3D-Printing-Materials/Overview/ABS-like ], with a large
number of in-between shore grades and shades.

    Objet's 3D printers [http://www.objet.com/3D-Printer/Products_Overview ]
are available in a range of form-factors, from cost-effective desktop 3D
printers ideal for entry-level professionals all the way to industrial-scale
multi-material machines for front-line designers and top manufacturers.
Objet's 3D printers feature the industry's highest-resolution 3D printing
quality, based on 16-micron (0.0006 in.) super-thin layering, wide material
versatility, office friendliness and ease of operation.

    For more information, visit us at http://www.objet.com [http://www.objet.com ],
and for more about 3D printing industry-related news, business issues and
trends, read the Objet blog [http://blog.objet.com ].

    (c) 2011 Objet, Objet24, Objet30, Objet Studio, Quadra, QuadraTempo,
FullCure, SHR, Eden, Eden250, Eden260, Eden260V, Eden330, Eden350, Eden350V,
Eden500V, Job Manager, CADMatrix, Connex, Connex260, Connex350, Connex500,
Alaris, Alaris30, PolyLog, TangoBlack, TangoGray, TangoPlus, TangoBlackPlus,
VeroBlue, VeroBlack, VeroClear, VeroDent, VeroGray, VeroWhite,
VeroWhitePlus, Durus, Digital Materials, PolyJet, PolyJet Matrix, ABS-like
and ObjetGreen are trademarks or registered trademarks of Objet Geometries
Ltd. and may be registered in certain jurisdictions. All other trademarks
belong to their respective owners.

   
    Objet Media Contacts
   
    USA                                Europe
    Caitlin Hool                       Claire Russell-Jones
    Gabbegroup                         UK Bespoke
    Tel. +1-212-220-4444               Tel: +44-1737-215200
claire@bespoke.co.uk</A>
   
    Asia Pacific                       Japan
    Jenny Chan                         Masaya Takahama
    The Hoffman Agency                 The Hoffman Agency, Japan
    Tel: +81-3-2231-8101               Tel: +81-3-5159-2145
mtakahama@hoffman.com</A>
   
    India                              Korea
    Shivalika Chadha                   Jihyun Lee
    Avian Media                        The Hoffman Agency Korea
    Tel. +91-9717838601                Tel. +82-10-3408-1609
jhlee@hoffman.com</A>
    South Africa
    Alison McDonald
    PR Connections
    Tel. +27(0)11-468-1192
alison@pr.co.za</A>
Objet</STRONG>
    Arita Mattsoff
    Objet
    Tel. +972-8-931-4314
arita@objet.com</A>
China</STRONG>
    Dong Chen
    The Hoffman Agency, China
    Tel. +86-21-6391-5869
dchen@hoffman.com</A>
Mexico</STRONG>
    Patricia Tawil
    IDESA
    Tel. +52-55-5253-9670
ptawil@idesap.com</A>

Source: Objet Ltd

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