Reach, the First Palestinian Contact Center & Winner of the "Best Outsourcing Partnership Award", Participates in USA ICT Sector Forum - October 28th
Poster: SySAdmin
Posted on October 27, 2011 at 6:56:01 AM
Reach, the First Palestinian Contact Center & Winner of the "Best Outsourcing Partnership Award", Participates in USA ICT Sector Forum - October 28th
RAMALLAH, Palestine, October 27, 2011/PRNewswire/ --
Reach, the first specialized contact center in Palestine, and a
subsidiary company of the Palestine Telecommunications Group (
http://www.reach.ps), will bring its business success story to the ICT
Sector Forum organized by the Holy land Christian Ecumenical Foundation on
October 28th in Washington, D.C. Reach comes to America after it has been
recently awarded a Gold Medal for Best Outsourcing Partnership by the 2011
Best in Europe, Middle East and Africa (EMEA) organization.
Reach was proudly selected from an original pool of over 1200 contesting
firms, representing more than 50 nations worldwide, and competed for this
title in what was termed: "the Olympics of the contact center world". This
highly competitive event was able to gather the world's top-ranking contact
center firms; during which contesting companies were able to share ideas and
be subjected to the scrutiny and evaluation of a panel of judges, who then
presented awards to the year's top-performers.
Reach was also recently certified with International Organization for
Standardization (ISO) 27001:2005 as a result of its high-quality information
security management system. Reach's eligibility is based on its compliance
with ISO regulations on designing, implementing and auditing information
security management systems, as well as its adoption of the Organization for
Economic Cooperation and Development's principles. In its USA business trip
Reach aims at meeting USA companies in order to help provide them with
excellent services, dedicated multilingual employees and superior technology
that will result in an exceptional CRM product and outsourcing value.
"We are proud of what Reach has accomplished in the mere 3-years since
its inception," remarked Ammar Aker, CEO of Paltel Group - Reach's parent
company. Mr. Aker added, "These international awards and certifications
place Reach firmly on the map of top-tier advanced IT and technical
solutions." He accredited this progress to Paltel Group's vision to be a
leader in the ICT sector, both domestically and regionally. "Reach
demonstrates our vision to offer communication solutions to customers
through multiple channels; voice, IVR, email and web collaboration."
Ghassan Anabtawi, the CEO of Reach, noted that the recent achievements
have created a strong sense of confidence, and that the company is looking
to expand their award-winning services to a wider array of industries, to
include banking, hospitality, tourism, insurance, and information services.
He added that Reach employees answer approximately 60,000 calls per day
utilizing state of the art CISCO IPCC Technology equipment and systems.
Reach enjoys unique features with staff fluent in Arabic, English and
Hebrew. Such skills enhance the service delivery of Reach. Additionally its
diverse operational calls are supported and managed by the company's 500
staffers 24 hours a day, 7 days a week according to the time zone of the
Eastern Mediterranean. Reach has a customer base from Palestine and the
region including some USA based customers. The company is seeing more
interest coming from US customers who are looking for affordable and
reliable solutions to their customer care needs.
To contact Reach in America October 28th-October 30th, Contact Neda
Morrar:
Tel: +970-599-579-355
Fax: +970-2-235-0464
E-mail: neda.morrar@paltelgroup.ps
Source: Reach
.
RAMALLAH, Palestine, October 27, 2011/PRNewswire/ --
Reach, the first specialized contact center in Palestine, and a
subsidiary company of the Palestine Telecommunications Group (
http://www.reach.ps), will bring its business success story to the ICT
Sector Forum organized by the Holy land Christian Ecumenical Foundation on
October 28th in Washington, D.C. Reach comes to America after it has been
recently awarded a Gold Medal for Best Outsourcing Partnership by the 2011
Best in Europe, Middle East and Africa (EMEA) organization.
Reach was proudly selected from an original pool of over 1200 contesting
firms, representing more than 50 nations worldwide, and competed for this
title in what was termed: "the Olympics of the contact center world". This
highly competitive event was able to gather the world's top-ranking contact
center firms; during which contesting companies were able to share ideas and
be subjected to the scrutiny and evaluation of a panel of judges, who then
presented awards to the year's top-performers.
Reach was also recently certified with International Organization for
Standardization (ISO) 27001:2005 as a result of its high-quality information
security management system. Reach's eligibility is based on its compliance
with ISO regulations on designing, implementing and auditing information
security management systems, as well as its adoption of the Organization for
Economic Cooperation and Development's principles. In its USA business trip
Reach aims at meeting USA companies in order to help provide them with
excellent services, dedicated multilingual employees and superior technology
that will result in an exceptional CRM product and outsourcing value.
"We are proud of what Reach has accomplished in the mere 3-years since
its inception," remarked Ammar Aker, CEO of Paltel Group - Reach's parent
company. Mr. Aker added, "These international awards and certifications
place Reach firmly on the map of top-tier advanced IT and technical
solutions." He accredited this progress to Paltel Group's vision to be a
leader in the ICT sector, both domestically and regionally. "Reach
demonstrates our vision to offer communication solutions to customers
through multiple channels; voice, IVR, email and web collaboration."
Ghassan Anabtawi, the CEO of Reach, noted that the recent achievements
have created a strong sense of confidence, and that the company is looking
to expand their award-winning services to a wider array of industries, to
include banking, hospitality, tourism, insurance, and information services.
He added that Reach employees answer approximately 60,000 calls per day
utilizing state of the art CISCO IPCC Technology equipment and systems.
Reach enjoys unique features with staff fluent in Arabic, English and
Hebrew. Such skills enhance the service delivery of Reach. Additionally its
diverse operational calls are supported and managed by the company's 500
staffers 24 hours a day, 7 days a week according to the time zone of the
Eastern Mediterranean. Reach has a customer base from Palestine and the
region including some USA based customers. The company is seeing more
interest coming from US customers who are looking for affordable and
reliable solutions to their customer care needs.
To contact Reach in America October 28th-October 30th, Contact Neda
Morrar:
Tel: +970-599-579-355
Fax: +970-2-235-0464
E-mail: neda.morrar@paltelgroup.ps
Source: Reach
.