TantaComm Announces New Interaction Recording Solutions for Business Process Outsourcers (BPOs)
Poster: SySAdmin
Posted on September 27, 2011 at 4:21:01 PM
TantaComm Announces New Interaction Recording Solutions for Business Process Outsourcers (BPOs)
MIDDLETON, Wis., Sept. 27, 2011 /PRNewswire/ -- TantaComm, the world's #1 provider of customer interaction solutions designed for business process outsourcers (BPOs), announced today a series of new products and solution enhancements designed to help BPOs better service clients, minimize risk and streamline system administration. The new functionality comes in the areas of enhanced Quality Monitoring features, PCI Compliance enablement, centralized interaction management and monitoring and interaction recording capacity.
"As we continue to focus on the specific needs of business process outsourcers, we are developing new solutions and capabilities to help them better manage their complex contact center challenges," said Ruben Moffett, Chief Operating Officer, TantaComm. "In working closely with our BPO customer base, we have designed these new solutions to help our customers consistently adhere to compliance requirements while delivering SLA-level quality and performance management to their clients."
Solution and enhancement highlights include:
Hardware
-- New NetAuditor PoETM Recording Appliance features Power Over Ethernet
capability to reduce overall power consumption and heat generation,
while also eliminating failure points and improving system
manageability.
-- New Auditor Server SDXTM Recording Platform features increased platform
density to help reduce hardware footprint and real-time hot-swap
capabilities to ensure system reliability.
-- New Auditor Server HDX TM represents our next generation server capable
of improving upon SDX density levels while enabling optimal system
redundancy.
Security/Compliance
-- New TantaCrypt Interaction Encryption Solution - a new PCI Compliance
solution (alternative to our co-developed SafeNet product) which
dramatically reduces the cost and complexity of PCI compliance by
ensuring constant encryption of both audio and video files with
structured key management capabilities.
Recording and Quality Management
-- DartVUE Version 3.5 interaction Recording and Quality Management
Platform includes over 15 new enhancements designed to simplify the user
experience and increase support for a BPO's ever-changing needs.
About TantaComm
TantaComm is the world's #1 provider of customer interaction solutions designed for Business Process Outsourcers (BPOs). With a core focus on minimizing risk, enhancing the customer experience, improving quality performance and streamlining service delivery and administration, TantaComm has a 17-year history of success. The company serves many of the world's largest BPOs with implementations on every continent. For more information, visit http://www.tantacomm.com.
CONTACT: TantaComm, +1-805-358-5388, info@tantacomm.com
SOURCE TantaComm
TantaComm
Web Site: http://www.tantacomm.com
MIDDLETON, Wis., Sept. 27, 2011 /PRNewswire/ -- TantaComm, the world's #1 provider of customer interaction solutions designed for business process outsourcers (BPOs), announced today a series of new products and solution enhancements designed to help BPOs better service clients, minimize risk and streamline system administration. The new functionality comes in the areas of enhanced Quality Monitoring features, PCI Compliance enablement, centralized interaction management and monitoring and interaction recording capacity.
"As we continue to focus on the specific needs of business process outsourcers, we are developing new solutions and capabilities to help them better manage their complex contact center challenges," said Ruben Moffett, Chief Operating Officer, TantaComm. "In working closely with our BPO customer base, we have designed these new solutions to help our customers consistently adhere to compliance requirements while delivering SLA-level quality and performance management to their clients."
Solution and enhancement highlights include:
Hardware
-- New NetAuditor PoETM Recording Appliance features Power Over Ethernet
capability to reduce overall power consumption and heat generation,
while also eliminating failure points and improving system
manageability.
-- New Auditor Server SDXTM Recording Platform features increased platform
density to help reduce hardware footprint and real-time hot-swap
capabilities to ensure system reliability.
-- New Auditor Server HDX TM represents our next generation server capable
of improving upon SDX density levels while enabling optimal system
redundancy.
Security/Compliance
-- New TantaCrypt Interaction Encryption Solution - a new PCI Compliance
solution (alternative to our co-developed SafeNet product) which
dramatically reduces the cost and complexity of PCI compliance by
ensuring constant encryption of both audio and video files with
structured key management capabilities.
Recording and Quality Management
-- DartVUE Version 3.5 interaction Recording and Quality Management
Platform includes over 15 new enhancements designed to simplify the user
experience and increase support for a BPO's ever-changing needs.
About TantaComm
TantaComm is the world's #1 provider of customer interaction solutions designed for Business Process Outsourcers (BPOs). With a core focus on minimizing risk, enhancing the customer experience, improving quality performance and streamlining service delivery and administration, TantaComm has a 17-year history of success. The company serves many of the world's largest BPOs with implementations on every continent. For more information, visit http://www.tantacomm.com.
CONTACT: TantaComm, +1-805-358-5388, info@tantacomm.com
SOURCE TantaComm
TantaComm
Web Site: http://www.tantacomm.com