Softlib Announces iSolve v8 - Next-Generation Knowledge Solution for Service Delivery
Poster: SySAdmin
Posted on April 28, 2011 at 9:56:01 AM
Softlib Announces iSolve v8 - Next-Generation Knowledge Solution for Service Delivery
New iSolve Offers Knowledge Collaboration and Delivery Capabilities That Increase Knowledge Usage
TEL AVIV, Israel, April 28, 2011/PRNewswire/ -- Softlib Software, a leading provider of Knowledge Solutions for immediate
service delivery, today announced the general availability of its latest
innovation - iSolve v8.
iSolve is a Virtual Knowledge Base, allowing IT organizations, technology
vendors and call centers to organize, add, share, discover and analyze use of
federated knowledge from a single application, without moving information
around. ITIL-compliant iSolve can be used as a standalone application or as a
plug in within portals, CRMs, Service Desk systems, etc.
New generation of iSolve revolutionizes the way knowledge is captured,
shared, delivered and discovered so that technical and service experts as
well as end users can get to the right knowledge on demand, quickly and
easily.
iSolve v8 introduces the following new key capabilities:
- New personalized Home page, displaying multiple widgets and showing:
- Latest notes from peers. User notes can be independent or attached to
knowledge items. Once added they immediately become searchable.
- New knowledge alerts for items that were added anywhere in the
federated knowledge environment, filtered by user areas of interest.
- Knowledge search history and knowledge viewed history for direct access
to knowledge.
- Automatically generated anthology/taxonomy. The anthology includes
corporate terminology and synonyms that help locate knowledge described in
different words than the search words. The software continues to update the
anthology/taxonomy as new knowledge is created.
- Per user/group virtual knowledge universe allows users to organize and
pinpoint information for quick access by each role in the organization.
"Making effective use of federated knowledge is a major challenge in
service environments," said John Ragsdale, vice president of technology
research for TSIA. "Softlib knowledge delivery technology and the
sophisticated knowledge discovery algorithms provide an innovative approach
to effective use of knowledge, facilitating faster service at lower costs to
both end users and experts."
"We are thrilled with our latest innovative solution that delivers
effective and affordable knowledge to end users, Call Centers, IT Help Desk
and customer support organizations," said Boaz Grinvald, CEO of Softlib
Software. "iSolve v8 breakthrough technology is the latest weapon in the war
on shorter service cycles and first-call resolution."
About Softlib
Softlib is a leading provider of Knowledge On Demand software, enabling
our customers to reduce costs substantially while improving service to end
users. We bring innovative solutions to the marketplace that revolutionizes
the way Helpdesk/technical support/IT/Service is delivered. Softlib products
are used by thousands of users worldwide. Among our customers are financial
institutions, telecom companies, technology vendors and government agencies.
Softlib has global presence, with customers around the globe. For more
information, please visit http://www.softlibsw.com or contact: Vladimir
Urayev, vladimir@softlibsw.com
Contact:
Vladimir Urayev
US phone: +1-551-226-6069
Intl phone: +972-54-7766191
Email: vladimir@softlibsw.com
Source: Softlib Ltd
.
New iSolve Offers Knowledge Collaboration and Delivery Capabilities That Increase Knowledge Usage
TEL AVIV, Israel, April 28, 2011/PRNewswire/ -- Softlib Software, a leading provider of Knowledge Solutions for immediate
service delivery, today announced the general availability of its latest
innovation - iSolve v8.
iSolve is a Virtual Knowledge Base, allowing IT organizations, technology
vendors and call centers to organize, add, share, discover and analyze use of
federated knowledge from a single application, without moving information
around. ITIL-compliant iSolve can be used as a standalone application or as a
plug in within portals, CRMs, Service Desk systems, etc.
New generation of iSolve revolutionizes the way knowledge is captured,
shared, delivered and discovered so that technical and service experts as
well as end users can get to the right knowledge on demand, quickly and
easily.
iSolve v8 introduces the following new key capabilities:
- New personalized Home page, displaying multiple widgets and showing:
- Latest notes from peers. User notes can be independent or attached to
knowledge items. Once added they immediately become searchable.
- New knowledge alerts for items that were added anywhere in the
federated knowledge environment, filtered by user areas of interest.
- Knowledge search history and knowledge viewed history for direct access
to knowledge.
- Automatically generated anthology/taxonomy. The anthology includes
corporate terminology and synonyms that help locate knowledge described in
different words than the search words. The software continues to update the
anthology/taxonomy as new knowledge is created.
- Per user/group virtual knowledge universe allows users to organize and
pinpoint information for quick access by each role in the organization.
"Making effective use of federated knowledge is a major challenge in
service environments," said John Ragsdale, vice president of technology
research for TSIA. "Softlib knowledge delivery technology and the
sophisticated knowledge discovery algorithms provide an innovative approach
to effective use of knowledge, facilitating faster service at lower costs to
both end users and experts."
"We are thrilled with our latest innovative solution that delivers
effective and affordable knowledge to end users, Call Centers, IT Help Desk
and customer support organizations," said Boaz Grinvald, CEO of Softlib
Software. "iSolve v8 breakthrough technology is the latest weapon in the war
on shorter service cycles and first-call resolution."
About Softlib
Softlib is a leading provider of Knowledge On Demand software, enabling
our customers to reduce costs substantially while improving service to end
users. We bring innovative solutions to the marketplace that revolutionizes
the way Helpdesk/technical support/IT/Service is delivered. Softlib products
are used by thousands of users worldwide. Among our customers are financial
institutions, telecom companies, technology vendors and government agencies.
Softlib has global presence, with customers around the globe. For more
information, please visit http://www.softlibsw.com or contact: Vladimir
Urayev, vladimir@softlibsw.com
Contact:
Vladimir Urayev
US phone: +1-551-226-6069
Intl phone: +972-54-7766191
Email: vladimir@softlibsw.com
Source: Softlib Ltd
.