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nTelos Wireless Introduces New Self-Care Functionality on Mobile Handsets with Telespree Communications
Subscribers Able to Make Payment, View Account and More
SAN FRANCISCO, Sept. 29 /PRNewswire/ -- nTelos Wireless, a leading provider of wireless voice and data services, introduced new on-device self-service account management capability provided by Telespree Communications. With Telespree, the leading provider of on-device self-service solutions, nTelos subscribers are now able to access their account information directly on their handsets without calling customer care, using an automated voice response system or needing dedicated retail assistance. Automating many of the traditional account management functions on the device provides a user friendly customer experience while at the same time minimizing customer care calls.
"With Telespree, subscribers are able to easily manage their accounts directly on their handsets at their own convenience," said Conrad Hunter, president of nTelos Wireless. "Additionally, by using the self-care menu for displaying messages, nTelos can reach its customers with new offers and promotions at any time. An on-device solution meets our customer's expectations for self-service while also allowing us to improve customer satisfaction and the customer's experience, and be more efficient operationally."
Telespree is supporting nTelos prepaid and postpaid subscribers. Subscribers can choose from a dynamic 'My Account' menu on their phones with a list of self-care options tailored to their specific accounts and devices. Depending on the plan type, subscribers are able to 'View Account' including minutes and/or balance, due date, plan and features summary; and 'Make Payment' including adding money to an account or paying an outstanding balance. All subscribers are able to access 'Find Store' to locate an nTelos store by ZIP or city and state directly on their devices. Other self-care functions planned include Change Plan and Add Features. Subscribers will be able to change their plans; add or change optional features as well as take advantage of timely promotions on their mobile phones.
"nTelos is committed to enhancing the customer experience for all its wireless subscribers," said Bill deKay, chief executive officer of Telespree. "Telespree's solution enables nTelos to automate self-care activities directly on the wireless phone and provide customized, real time user experiences specific to different plan types and mobile devices."
The Telespree solution provides a full range of on-device self-service functionality such as activation, service enrollment, self-care/account management, mobile marketing and more. Telespree on-device self-service functionality is supported across all wireless device types including handsets, embedded modules, PDAs, Smartphones, data cards and others. With Telespree's self-service applications, carriers are able to minimize customer care and distribution costs, improve the end user experience and increase revenue generating opportunities.
About NTELOS
NTELOS Holdings Corp. (Nasdaq: NTLS) is an integrated communications provider with headquarters in Waynesboro, VA. NTELOS provides products and services to customers in Virginia, West Virginia, Pennsylvania, Kentucky, Ohio, Tennessee, Maryland and North Carolina, including nationwide 3G wireless voice and data services, local and long distance telephone, high capacity transport, networking and high-speed Broadband data services and IPTV-based video products. Detailed information about NTELOS is available at http://www.ntelos.com.
About Telespree Communications
Telespree provides a self-service platform for automated activation, programming, service enrollment and ongoing account maintenance using only the device without the aid of a sales clerk, call center or IVR. Telespree's innovative network solution transforms any wireless device into a convenient self-service terminal, allowing mobile service providers to significantly reduce customer care and distribution costs, improve the end user experience and generate incremental revenue through account management activities. For more information about our products and services, visit http://www.telespree.com
SOURCE Telespree Communications
Telespree Communications
CONTACT: Mike Minnis of nTelos, +1-540-946-7290, minnism@ntelos.com; or Lissa Franklin of Telespree, +1-415-817-0803, lissa@telespree.com
Web Site: http://www.ntelos.com
nTelos Wireless Introduces New Self-Care Functionality on Mobile Handsets with Telespree Communications
Subscribers Able to Make Payment, View Account and More
SAN FRANCISCO, Sept. 29 /PRNewswire/ -- nTelos Wireless, a leading provider of wireless voice and data services, introduced new on-device self-service account management capability provided by Telespree Communications. With Telespree, the leading provider of on-device self-service solutions, nTelos subscribers are now able to access their account information directly on their handsets without calling customer care, using an automated voice response system or needing dedicated retail assistance. Automating many of the traditional account management functions on the device provides a user friendly customer experience while at the same time minimizing customer care calls.
"With Telespree, subscribers are able to easily manage their accounts directly on their handsets at their own convenience," said Conrad Hunter, president of nTelos Wireless. "Additionally, by using the self-care menu for displaying messages, nTelos can reach its customers with new offers and promotions at any time. An on-device solution meets our customer's expectations for self-service while also allowing us to improve customer satisfaction and the customer's experience, and be more efficient operationally."
Telespree is supporting nTelos prepaid and postpaid subscribers. Subscribers can choose from a dynamic 'My Account' menu on their phones with a list of self-care options tailored to their specific accounts and devices. Depending on the plan type, subscribers are able to 'View Account' including minutes and/or balance, due date, plan and features summary; and 'Make Payment' including adding money to an account or paying an outstanding balance. All subscribers are able to access 'Find Store' to locate an nTelos store by ZIP or city and state directly on their devices. Other self-care functions planned include Change Plan and Add Features. Subscribers will be able to change their plans; add or change optional features as well as take advantage of timely promotions on their mobile phones.
"nTelos is committed to enhancing the customer experience for all its wireless subscribers," said Bill deKay, chief executive officer of Telespree. "Telespree's solution enables nTelos to automate self-care activities directly on the wireless phone and provide customized, real time user experiences specific to different plan types and mobile devices."
The Telespree solution provides a full range of on-device self-service functionality such as activation, service enrollment, self-care/account management, mobile marketing and more. Telespree on-device self-service functionality is supported across all wireless device types including handsets, embedded modules, PDAs, Smartphones, data cards and others. With Telespree's self-service applications, carriers are able to minimize customer care and distribution costs, improve the end user experience and increase revenue generating opportunities.
About NTELOS
NTELOS Holdings Corp. (Nasdaq: NTLS) is an integrated communications provider with headquarters in Waynesboro, VA. NTELOS provides products and services to customers in Virginia, West Virginia, Pennsylvania, Kentucky, Ohio, Tennessee, Maryland and North Carolina, including nationwide 3G wireless voice and data services, local and long distance telephone, high capacity transport, networking and high-speed Broadband data services and IPTV-based video products. Detailed information about NTELOS is available at http://www.ntelos.com.
About Telespree Communications
Telespree provides a self-service platform for automated activation, programming, service enrollment and ongoing account maintenance using only the device without the aid of a sales clerk, call center or IVR. Telespree's innovative network solution transforms any wireless device into a convenient self-service terminal, allowing mobile service providers to significantly reduce customer care and distribution costs, improve the end user experience and generate incremental revenue through account management activities. For more information about our products and services, visit http://www.telespree.com
SOURCE Telespree Communications
Telespree Communications
CONTACT: Mike Minnis of nTelos, +1-540-946-7290, minnism@ntelos.com; or Lissa Franklin of Telespree, +1-415-817-0803, lissa@telespree.com
Web Site: http://www.ntelos.com